Summary
Overview
Work History
Skills
Licenses And Training
Attributes
References
Timeline
Generic

SHARON DE COURCEY

Toll,QLD

Summary

Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments.

Overview

16
16
years of professional experience

Work History

Postal Services Officer

Australia Post
09.2017 - Current
  • Acquired Skills: Sales techniques, Merchandising, Stock transfers from other stores, Sorting mail, Designing and creating floor displays to increase focus and target sales areas
  • Process the following Applications: Lodgement of Tax File Numbers, Passports, Security Clearance Checks, Land Titles
  • Process transactions: Ordinary and Express Money Orders, Western Unions, Mail Redirections, Office Boxes, Posting of Domestic and International Parcels, Daily draw balancing banking transactions, Armaguard, Remittance Daily Cheque, Remittance Opening and closing of office, Daily office balancing.
  • Used computer systems to track packages and update client information.
  • Monitored performance of junior team members and offered support.
  • Sort and place mail into mailboxes and post office boxes with high levels of accuracy.
  • Handle high volumes of mail during peak seasons with diligence, maintaining quality standards in sorting and distribution processes.
  • Provide prompt assistance with passport and Security Clearance Check applications, helping customers complete forms correctly and verifying required documentation.
  • Monitored post office lobby area for cleanliness and orderliness, providing a welcoming atmosphere for customers visiting the facility.
  • Expedited package processing time with accurate weighing, labeling, and postage application.
  • Completed daily administrative tasks such as updating records, filing documents, and managing inventory levels.
  • Promoted an inclusive workplace culture through respectful interactions with peers and supervisors from diverse backgrounds.
  • Maintained a safe work environment by adhering to safety guidelines and reporting potential hazards.
  • Upsold postal services like insurance and tracking.

Bakery Cashier

BRUMBY'S BAKERY
06.2017 - 09.2017
  • Responsible for: Respond: to customer enquiries, including complaints, Cash handling & processing EFTPOS transactions, and Safe food handling.
  • Maintained clean and organised deli counter, ensuring a pleasant shopping experience for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Processed cash, credit card, and gift card transactions accurately and efficiently for seamless customer experience.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Delicatessen Assistant

COLES
05.2016 - 05.2017
  • Customer Service: Assist customers in deciding their orders by providing them with information on available deli items and deals, Respond to customer queries promptly and ensure that their orders are taken accurately, Provide customers with information on pre-packaged food items, such as prices and ingredients, Maintained a courteous and friendly attitude toward customers
  • Working with food: Food safety measures, Frozen products handling, Abide by all business policies and procedures regarding food handling required by Coles Corp., Maintaining temperatures of all food on display and excess meats stored in freezers.
  • Demonstrated expert knowledge of deli products, guiding customers in their selections based on taste preferences or dietary needs.

Administrative Officer

OUTBACK AT ISA
05.2011 - 06.2016
    • Customer service and sales whilst promoting tourism in Mount Isa and Northwest Queensland, Reception and administrative duties, Balancing cash registers daily and banking, Competent use of IPOS system, Working with a range of people from various cultural backgrounds, Organizing tour groups, functions, events, staff rosters and equipment maintenance schedules.
    • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
    • Contributed to successful projects by providing essential administrative support and resource management.

Veterinary Assistant

Mount Isa Veterinary Surgery
01.2010 - 01.2011
  • Providing excellent customer service to diverse range of clients, Daily filing, Organising surgery requirements, Assisting with medical procedures while observing strict cleanliness and hygiene standards, Completing daily banking, Cash handling, balancing registers, Excellent time management skills.
  • Followed safety protocols for handling animals.
  • Fostered positive relationships clients staff vendors community members promote collaborative inclusive atmosphere professional growth.
  • Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
  • Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
  • Cleaned, sterilized and maintained surgical instruments and equipment.
  • Maintained clean and safe animal living areas.
  • Improved client relations through effective communication and education on pet health needs.
  • Provided compassionate care for animals during treatment and recovery from illnesses or injuries.

Postal Services Officer

Australia Post
01.2008 - 01.2011
  • Quick and efficient customer service, Postage, Packaging, Stocktake, Front counter service, Processing customer phone call requests, Liaising with supervisors/management.
  • Used computer systems to track packages and update client information.
  • Promoted an inclusive workplace culture through respectful interactions with peers and supervisors from diverse backgrounds.

Skills

  • Self-motivated with proven ability to work well either individually or in team environment
  • Excellent communication skills
  • Ability to liaise with people from diverse social and cultural backgrounds
  • Enthusiastic with strong work ethic
  • Friendly to customers
  • Honest and responsible

Licenses And Training

  • Manual Drivers Licence
  • EPOS Counter Terminals
  • TILLS (retail system)
  • IPOS system

Attributes

  • Effective Communication Skills: Clear correspondence with an appreciation for the different communication styles required when working with diverse people.
  • Honest and Reliable: Strong morals and ethics ensuring honesty, reliability, and ability to undertake tasks responsibly.
  • Time Management: Dedicated to effectively prioritising and managing time by allocating tasks and activities and keeping track of them in diaries and daily to-do lists.
  • Flexible: Understanding the need for flexibility to support last-minute demands and changes. Comfortable with changing environments and situations, ensuring flexibility and adaptability.

References

  • Marlee Pettit (Current Australia Post Manager Mount Isa), 0481 060 611
  • Amanda Woods, 0411 595 117
  • Ebonie Weldon, 0417 440 567

Timeline

Postal Services Officer

Australia Post
09.2017 - Current

Bakery Cashier

BRUMBY'S BAKERY
06.2017 - 09.2017

Delicatessen Assistant

COLES
05.2016 - 05.2017

Administrative Officer

OUTBACK AT ISA
05.2011 - 06.2016

Veterinary Assistant

Mount Isa Veterinary Surgery
01.2010 - 01.2011

Postal Services Officer

Australia Post
01.2008 - 01.2011

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SHARON DE COURCEY