Summary
Overview
Work History
Education
Skills
Accomplishments
Creative
Jewellery Making
Timeline
Generic

Sharon Dixon

Byangum,NSW

Summary

I am an organized and dependable professional who has a positive attitude. I have a willingness to take on added responsibilities to meet team or individual goals and support the business where required.

I am a friendly and adaptable professional with remarkable leadership and program management skills. Very quick to adapt to any situation, program or skills as the business requires.

I am a person who is successful in meeting and exceeding goals in everything I do. I have a Can do attitude with a passion for Customer Service including building and fostering strong relationships at any level. I certainly have dealt with a diverse range of people and personalities in my 39 years of banking.

I am a positive and motivated professional with an excellent work ethic and would consider myself to be a asset to any business. I believe reputation and brand are very important in both Business and Community.

Personal Attributes

Communication

  • Able to deal with people at all levels in a diplomatic way.
  • Ability to represent the company/workplace with dignity, passion and professionalism.

Motivation

  • Self-motivated and driven with a desire to be continually learning.
  • Highly motivated, enthusiastic, positive and creative.
  • Goal Orientated

Interpersonal

  • Ability to establish a rapport with a wide range of people, adjusting approaches to suit different people or situation.
  • Positive Mindset

Management

  • Ability to lead Coach and motivate staff
  • Openness and honesty, leading by example
  • Problem solver
  • Good Listener
  • Manage Performance to Close gaps

Judgement

  • Able to make sound and well-informed decisions
  • Attention to detail
  • Problem solving
  • Complaint Resolution

Overview

39
39
years of professional experience

Work History

Bank Branch Manager

National Australia Bank
12.1983 - 11.2022
  • Overseeing the day-to-day running of the branch.
  • Managing staffing of branch including rostering and leave, Workforce Planning and delegation of duties.
  • Providing staff with regular observations, coaching and training to develop skills and achieve targets as well as career progression.
  • Adherence to policy and regulation compliance - including government-issued notices and reporting to regulatory bodies.
  • Accredited Home Lender with DCA (Delegated Lending Authority.
  • Overview of customer's financial position for lending requirements and processing of applications. Ordering of valuations, and ongoing management of existing customer portfolios.
  • Putting the Customer at the forefront in everything I do.
  • Customer Service, handling queries (phone, email, and in-person) Customer interviews, Reviews, Home Loans etc.
  • Customer Complaints and Resolution.
  • Resolved escalated customer issues quickly and efficiently while demonstrating empathy towards clients' concerns resulting in higher customer retention rates.
  • Dealing with Aggressive & Threatening Customers.
  • AFSL - Tier 2 Accredited Banker. (Australian Financial Services Licence).
  • Interviewing, On-boarding, training, and accreditation of staff. Continuous upkeep of training requirements for them to maintain their licences.
  • Management of Customer appointments and walk-ins to ensure all customers were looked after.
  • Cash Handling, balancing, ordering & clearing cash as well as surprise cash counts for audit purposes.
  • Dealing with Armaguard for Cash receipt and clearance's.
  • Quality Conversations with customers spotting their needs and identifying products to suit.
  • ATM - Machine maintenance, fault reporting.
  • Security - Daily Alarm Testing and communication with our security services as well as spot teasing of Staff.
  • General Reports, reconciliation, report compiling.
  • Maintenance of current customer records.
  • Scanning, filing, records management, and archiving including secure disposal of sensitive information.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Foreign Currency - negotiation of exchange rates with our currency bookings. Dealing with importing and exporting assisting customers with setting up forward exchange contracts and Documentary Letters of Credit.
  • Investments - Negotiating rates with our treasury department for our high end customers investments.
  • General Insurance - Customers enquiries and sales.
  • OH&S - reporting any incidents or near misses that might result in injury.
  • Led a team of banking professionals, providing regular coaching and development opportunities for career growth, including support & coaching school based trainees.
  • Assessed employee performance and developed improvement plans.
  • Fostered strong relationships with customers by addressing their needs promptly and providing personalized financial solutions, always being available for them.
  • Maintaining and growing Customer Lending & Investment Portfolio's.
  • Enhanced employee engagement by organizing team-building activities, training sessions, and open communication channels within the branch.
  • Conducted regular audits of branch operations to maintain compliance with internal policies and external regulations.
  • Improved cash management procedures, ensuring accurate cash handling practices across all transactions within the branch.
  • Examined customer home loan applications for loan approvals and denials.
  • Implemented risk management processes to identify potential risks, reducing losses and maintaining compliance with regulatory requirements.
  • Optimized staff productivity through effective scheduling, task delegation, and performance monitoring.
  • Strengthened cross-selling initiatives by identifying customers'' financial needs and recommending suitable products or services.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Completed filings and upheld strict compliance with regulatory agencies and supervisors.
  • Increased customer satisfaction by implementing new service protocols and streamlining branch operations. Starting from how the customer is greeted when they come into the business.
  • Identified partnership opportunities and established favourable business connections.
  • Enhanced branch production and productivity rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Met KPI's and deadlines by proactively managing individual and team tasks and performances through regular observations, feedback and coaching.
  • Launching new training programs and models to boost employee skills for career progression and succession planning for the business.
  • Management of Lending Staff within the Team, providing ongoing coaching, training and leadership to achieve lending targets.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Complied with established internal controls and policies.
  • Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
  • Complied with regulatory guidelines and requirements.
  • Complied with established internal controls and policies.
  • Maintained friendly and professional customer interactions.
  • Managed Customer Lending & Investment Portfolio's up to $200m fostering relationships in both retention & growth.

Education

Delegated Credit Authority - Home Lending

National Australia Bank
Murwillumbah

Australian Financial Services Licence -

National Australia Bank
Murwillumbah

Secretarial Studies And Office Administration - Secretarial Studies And Office Administration

Murwillumbah TAFE
Murwillumbah, NSW
1983

Year 10 -

Murwillumbah High School
Murwillumbah, NSW
1983

Skills

  • Customer Service - Customer Interviews, Phone, email & complaint resolution
  • Relationship building and management
  • Verbal/written communication
  • Excellent work ethic and Team Player
  • Banking
  • Excellent time management skills
  • Decision-Making
  • MS Office, Excel, Data input, Typing - I Learn quickly with any introduced software I have used all Bank Systems - SAP, Workforce, Siebel, eBobs, Microsoft Office, Lois,
  • Lending, loan process background and risk assessment
  • Operational Reports and general reporting including data input
  • Coaching & Development and Training
  • Team Supervision and Performance Reviews

Accomplishments

  • Received the "Night of Nights" State Award for exemplary performance and recognition for Customer Service.
  • Received the “Shine Award” (Top 100 Bankers in the Country) for exemplary performance and recognition for Income Protection Sales and looking after Customers.
  • Repeatedly received recognition from superiors for excellence in service.
  • AFSL - Tier 2 in Banking (Australian Financial Services Licence)
  • DCA - Delegated Credit Authority - Secured Lending Accreditation.

Creative

I am a very creative person who loves all types of Art and Craft - Painting, Mixed Media, paper crafts and Jewellery Making.

I love to also teach this to my friends and have a YouTube channel where I also teach people how to make things and different techniques.

This also assists in looking at different ways to market a business using graphics and social media using visual art,


Jewellery Making

I love creating one of a kind pieces of jewellery for people and love working with semi precious gemstones. I have been making jewellery for over 15 years now and use it as a creative space to relax and unwind. From this I have a built a little home hobby online business and have sold a lot of pieces seeing some of my pieces shipped around the world.


Timeline

Bank Branch Manager

National Australia Bank
12.1983 - 11.2022

Delegated Credit Authority - Home Lending

National Australia Bank

Australian Financial Services Licence -

National Australia Bank

Secretarial Studies And Office Administration - Secretarial Studies And Office Administration

Murwillumbah TAFE

Year 10 -

Murwillumbah High School

Similar Profiles

CREATE PROFILE
Sharon Dixon