Sharon Dornan
Edwardstown,SA
Summary
Hardworking Customer Service Representative Supervisor maintains and enhances customer service by delivering systems and procedures and supervising staff. Communicative and responsible team leader builds productive and positive relationships with employees and customers to improve retention and loyalty. Consistently promotes company values and culture through all interactions.
Overview
11
11
years of professional experience
Work History
Customer Liaison
Burson Auto Parts
04.2023 - Current
- Driving
- Picking parts
- Mapping Deliveries
- Organized and detail-oriented with strong work ethic.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Applied effective time management techniques to meet tight deadlines.
Assistant Store Manager
Coles Express
01.2022 - 04.2023
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Store Team Member
Coles Express
03.2020 - 07.2022
- Rostering and payroll
- Ensuring optimal staffing levels
- Organized and executed successful fundraising events for the charity RedKite
- Ordered and managed stock to ensure inventory levels are maintained and orders placed on time
- Provided exceptional customer service, handling inquiries and complaints
- Managed cash handling and EFTPOS transactions, ensuring accuracy in reconciliation and handling of cash
- Maintained a safe and healthy work environment by following strict cleaning and hygiene procedures
- Rotated and replenished stock to maintain optimal inventory levels.
Chauffeur Driver
Grandeur Limousines
Adelaide , SA
07.2015 - 03.2019
- Exceptional customer service
- Cash handling and EFTPOS transactions
- Provided exceptional customer service while transporting clients safely and efficiently
- Trained other drivers in driving and customer service techniques
- Maintained a clean and well-maintained vehicle fleet
Café Assistant
BT Café, Compass Group
Adelaide , SA
07.2017 - 10.2018
- Stock management
- Interacted with customers in person and over the phone, providing excellent service
- Maintained a clean and hazard-free work environment
- Rotated stock and made sandwiches to customer specifications
- Handled cash and EFTPOS transactions
Deli Assistant
S’Lunchtime Snack Bar
Adelaide , SA
01.2013 - 01.2014
- Interacted with customers in person and over the phone
- Providing excellent service
- Maintained a clean and hazard-free work environment
- Rotated stock and made sandwiches to customer specifications
- Handled cash and EFTPOS transactions
Data Entry and Sorting Clerk
Australian Electoral Commission
05.2019
- Attention to detail
- Keyboarding skills
- Time management
- Organizational skills
- Analytical thinking
- Adaptability
- Accurately entered data and sorted ballots in a fast-paced environment
Education
National Police Check – -
May 2019
First Aid DCSI Clearances – - undefined
July 2018
Responsible Service of Alcohol White Card - undefined
2012
Certificate II in Hospitality - undefined
1995
Skills
- Friendly, Outgoing, and Personable
- Clear Communication
- Adaptability & Flexibility
- Initiative & Problem Solving Ability
- Teamwork & Collaboration
- Excellent Time Management
- Able to Provide Quality Customer Service
- Food Safety & Hygiene Practices
Timeline
Customer Liaison
Burson Auto Parts
04.2023 - Current
Assistant Store Manager
Coles Express
01.2022 - 04.2023
Store Team Member
Coles Express
03.2020 - 07.2022
Data Entry and Sorting Clerk
Australian Electoral Commission
05.2019
Café Assistant
BT Café, Compass Group
07.2017 - 10.2018
Chauffeur Driver
Grandeur Limousines
07.2015 - 03.2019
Deli Assistant
S’Lunchtime Snack Bar
01.2013 - 01.2014
National Police Check – -
First Aid DCSI Clearances – - undefined
Responsible Service of Alcohol White Card - undefined
Certificate II in Hospitality - undefined
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