Sharon Dubba

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

• Scale Agile Framework PO/PM certified – SAFe PO/PM
• Certified Scrum Master – CSM, CSM PO
• ITIL V3 foundation Certified
• AZ-900 Microsoft Azure Fundamentals
• Splunk fundamentals Certified

ANZ, Customer Digital Experience, 06/2023 - Present, Technology Product Owner – Customer Digital Experience, Led a backend engineering squad delivering five core microservices (payments, installments, transaction manager, notifications, and future payments) that powered ANZ’s mobile app for 500,000+ daily users., Partnered with architects and platform teams to design scalable, reusable APIs and ensure solutions aligned with enterprise architecture and governance standards., Championed CI/CD and automation practices, implementing GitHub pipelines and enabling frameworks such as SuperTest and ReportPortal to uplift delivery efficiency, quality assurance, and release reliability., Strengthened operational resilience through observability (Splunk, New Relic) and proactive incident management, enabling early detection, faster resolution, and improved system uptime., Directed lifecycle governance across backend services, uplifting patching cadence, addressing technical debt, and reducing vulnerability exposure in line with compliance and risk requirements., Collaborated with cross-functional squads including security, risk, frontend, and platform teams to deliver consistent, secure, and business-aligned technology outcomes., Role-modelled leadership behaviours by mentoring engineers, embedding Agile practices, and fostering a culture of quality, resilience, and continuous improvement., Migrated Transaction History Aggregator to Transaction Manager Microservice, improving scalability, resilience, and stability for 500,000+ daily mobile app users., Reduced regression testing cycles from one week to two hours by implementing the SuperTest framework integrated with GitHub pipelines, saving hundreds of engineering hours per release., Strengthened observability by developing a ReportPortal dashboard and leveraging Splunk and New Relic, reducing mean-time-to-resolution (MTTR) for incidents and improving test visibility., Improved platform security posture by uplifting base image patching cadence from quarterly to monthly, cutting vulnerability exposure windows by 66%., Delivered zero-downtime releases across five backend microservices, ensuring uninterrupted customer experience in a high-load, regulated environment., Reduced technical debt by collaborating with architects and engineers to rework APIs, align to roadmap priorities, and embed best practices across backend delivery. MLC Wealth, Energy Australia (EA), National Australia Bank (NAB), Charles Schwab, 08/2015 - 02/2021, Release Lead/Coordinator / Test Environment Lead, Scheduled meetings with customers to gather the business requirements and converted them into Epics and user stories., Analyzed the business and functional requirements and created workflows., Collaboratively worked with stakeholders in planning, organizing and prioritizing the requirements., Implemented agile values and principles along with Scrum Framework wherever necessary in the teams scenario., Evaluate upcoming scheduling in terms of their impact on Testing environments and ensure that there is no conflict and collisions with Release deployments., Develop working relationships with all stakeholders to maintain a collaborative relationship that values transparency, operational stability, and timely delivery of business value through effective planning and scheduling., Successfully increased the availability of System Integrated Testing environments by planning the patching on non-business days – Zero business days., Increased the availability of pre-production testing environments by reducing downtime and support costs., Established SLA's & adhered to the ITIL Framework (change management, incident management and problem management policies). BUPA, Condenast, JP Morgan, 02/2011 - 04/2015, Systems Engineer & Project Lead, Responsible for project coordination including planning and implementing the application developments using Gantt charts., Ensured application availability and data integrity through implementing the latest patches and upgrades., Responsible for status reporting, client communication & coordinating with application teams for timely deployments., Served as a focal point to communicate and resolve server and application issues with other teams., Oversaw the configuration and security hardening of all application servers., Documented procedures in troubleshooting system issues and system configurations., Improved the performance of application servers by automating the manual tasks. GE Financial Services, 02/2007 - 02/2011, Incident, Problem & Change Analyst, Incident Management: Outage Management & Communication: As part of Outage management, IVR is updated with the ongoing incident to avoid more calls to the helpdesk for the known issue and send an outage communication to the support teams., Problem Management: As part of Problem management, coordinated with Service Delivery Managers (SDM) in identifying the problem and provided the Root cause analysis to the client., Change Management: Facilitated change review board (CRB) by gathering all upcoming change requests from support teams and ensured minimal impact to the production and Disaster recovery Environments., Reduced the misrouted calls and created default template for standardization using Lean concepts.

Splunk, Newrelic, Qliksense, Codefresh, Github, Jenkins, Dynatrace, Nagios, CA Wily, JIRA, Confluence, Plutora, ServiceNow, PPM, enov8, BMC Remedy, HP ALM, Primavera

• volutneering as a team manager for Basketball club

• Migrated Transaction History Aggregator to Transaction Manager Microservice, improving scalability, resilience, and stability for 500,000+ daily mobile app users.

• Reduced regression testing cycles from one week to two hours by implementing the SuperTest frameworkintegrated with GitHub pipelines, saving hundreds of engineering hours per release.

• Strengthened observability by developing a ReportPortal dashboard and leveraging Splunk and New Relic, reducing mean-time-to-resolution (MTTR) for incidents and improving test visibility.

• Improved platform security posture by uplifting base image patching cadence from quarterly to monthly, cutting vulnerability exposure windows by 66%.

• Delivered zero-downtime releases across five backend microservices, ensuring uninterrupted customer experience in a high-load, regulated environment.

Reduced technical debt by collaborating with architects and engineers to rework APIs, align to roadmap priorities, and embed best practices across backend delivery