Summary
Overview
Work History
Skills
Certification
Additional Information
Referees
Timeline
Generic

Sharon Falconer

Beachport,SA

Summary

Proven track record of enhancing operational efficiency and client satisfaction, adept in complex problem-solving and maintaining high confidentiality. Skilled in Microsoft applications and exceptional interpersonal abilities, excel in prioritising tasks and fostering professional relationships. Performance orientated and driven and committed to outstanding customer service and assistance.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Rostering Coordinator

Estara
07.2023 - 08.2024
  • Supporting Client Service Officers in the effective maintenance of client master rosters, to ensure client service needs are met
  • Coordinate and maintain client master rosters, including the accurate recording and reporting of roster changes
  • Ensuring the effective rollover of client funding through the identification and correction of any rostering gaps
  • Accurate recording and reporting of roster changes to clients and Support Workers
  • Provide minute taking during meetings with Client Support Coordinators and Support Workers
  • Effectively coordinate the Emergency Support Worker roster.

Therapy Coordinator

Total Therapy Solutions
11.2020 - 07.2023
  • Manage new client enquiries received by phone or email
  • Provide service information to prospective clients
  • Action client referrals through a client management system and when required, the NDIS Portal with minimal wait time for prospective clients
  • Accurate and timely completion of client pathway processes for new and existing clients
  • Conduct initial intake assessment with clients (or their advocate) and identify services required
  • Conduct risk assessment of clients and document the results
  • Escalation of incidents, complaints and concerns to management in a timely manner
  • Provision of administration support for Allied Health Practitioners
  • Provide timely reporting and regular communication to management
  • Management of Client Individual Agreements
  • Invoicing on a bi-weekly basis

Contracts Administrator

AusNet Services
01.2019 - 11.2020
  • Execute accurate and efficient data entry, contract modification, and billing responsibilities.
  • Facilitate monthly review process for Contractors Invoices
  • Ensure contractual compliance by investigating and rectifying any deviations
  • Ensure necessary data and expenses were accurately recorded in relation to Work Orders
  • Use of SAP system software

Bid Coordinator

Downer Group
09.2018 - 01.2019
  • Personal Assistant for the General Manager
  • Process travel request bookings for Management
  • Minute taking
  • Manage coordination and submission of the quotation/tender/EOI submissions for Gas and Electricity Contracts
  • Collaborate with cross-functional teams to ensure timely delivery of high-quality bids and proposals.
  • Manage uploading of all Bid documentation onto SharePoint platform
  • Ensure thorough review of all bids and tenders by developing and maintaining client relationships for feedback

Manager

Lobster Lodge
11.2016 - 08.2018
  • Oversee the efficient functioning of an 80-bed complex by handling administrative tasks, financial management and cash control.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintain consistent communication with Lodge owners, providing them with updates on operating objectives and fiscal performance.
  • Use of MYOB software

Skills

    • Exceptional written, oral and interpersonal skills
    • Demonstrated proficiency in analysis of complex issues and high-level adherence to confidentiality
    • Excellent time management abilities, adept at prioritising tasks and handling multiple responsibilities concurrently
    • Strong organisational skills with demonstrated problem solving, research and analytical skills
    • Ability to create rapport and effectively engage with individuals from diverse backgrounds in a professional manner
      • High level of proficiency with Microsoft applications and quick adaptability to new computer programs
      • Flexible team member with a supportive and approachable manner, ethical in all responsibilities and excellent role model
      • Self motivated, conscientious, enthusiastic and dependable, driven by a desire for success
      • Mature and professional in approach, demonstrating a high level of maturity
      • Committed to maintaining a safe workplace, adhering to all safety principles at all times

Certification

Certificate IV Occupational Health and Safety

Additional Information

Current NDIS Worker Check

DHS Working with Children Check

Current Police Check

Referees

Available on request

Timeline

Rostering Coordinator

Estara
07.2023 - 08.2024

Therapy Coordinator

Total Therapy Solutions
11.2020 - 07.2023

Contracts Administrator

AusNet Services
01.2019 - 11.2020

Bid Coordinator

Downer Group
09.2018 - 01.2019

Manager

Lobster Lodge
11.2016 - 08.2018

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Sharon Falconer