Summary
Overview
Work History
Education
Skills
Accomplishments
References
Additional Information
Timeline
Generic

Sharon Goodlace

Canberra,ACT

Summary

Dedicated Office Administrator with over 30 years of experience in NGO (Non-Government Organisation) sector and 5 years with the United Kingdom Government. Expertise in office management with a proven track record of improving office efficiency and client satisfaction. Developing a career in office administration within the APS as an Administration and Project Support Officer to various Government Departments. I look forward to collaborating and supporting colleagues in meeting the APS shared goals and Business Plan. Talented [Job Title] with demonstrated experience providing administrative support services. Experienced in various software applications and calendar management. Excellent communication and interpersonal skills. Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

15
15
years of professional experience

Work History

Tri-Service Administrator

British High Commission
01.2019 - Current
  • 5 years in the Defence Team at the British High Commission
  • Currently managing the arrival, in-country and departure process for over 80 Defence Force personnel from the British Army, Royal Navy, and Royal Air Force, Ministry of Defence (MoD) Science Civil Servants and Engineers posted in Australia
  • Liaise regularly with key stakeholders from the UK and in Australia for administration support for personnel queries
  • Liaise regularly with Army, Navy, and Air Force ADF personnel from the International Engagement team to confirm exchange officer replacements
  • Managing all ZA495 Special Purpose Visas to enter Australia via Dept
  • Of Home Affairs (Immigration) database.
  • Liaise on a regular basis with AGSVA (Australian Government Security Vetting Agency) to process new and renewal clearances
  • Database and Records Management of British Defence Staff and Exchange Personnel records, Tri-Service database, communication distribution lists and Claims register for Education, Furniture provisions
  • Manage all URL links in the database for accessibility.
  • Coordination of Overseas Furniture Provision Inventory Scheme, approving Furniture applications, reimbursements, uplift, removal, and delivery process through SIRVA Allied.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Established an organized filing system that streamlined document retrieval and reduced misplaced files.
  • Improved employee productivity with effective time management strategies for daily tasks.
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
  • Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.

OFFICE ADMINISTRATOR

Michael Hill Jeweller
02.2018 - 06.2019
  • First point of contact for customer enquiries and complaints
  • Meet and greet customers and process customer purchases.
  • Schedule the Store Manager's weekly conference calls with Regional Managers and senior management members from Head Office.
  • Management Customer Special Orders
  • Processing and reconciling credit applications
  • Process courier deliveries.
  • Process bank deposits, manage the daily float, maintain petty cash balance, reconcile, and maintain cheque register.
  • Administration support to prepare stocktake reports for store managers and reconcile stock on-hand.

Administration Assistant

Australian Airports Association
11.2016 - 02.2017
  • I developed over 50 compliance documents in electronic format in preparation of becoming a registered training organisation provider.
  • Assisted development and implementation of new administrative procedures.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

OFFICE ADMINISTRATOR

Evolve Training and Consulting
01.2009 - 01.2016
  • Diary and travel management for Operations Manager and Trainers
  • Managed over 10 enquiries per day from customers for course information and managing the enrolment process – registration fees, training material, student feedback, certificate issue and follow-on support
  • Prepare and set up training course room, course materials and catering and refreshments requirements.
  • Develop and maintain SOP, administration, and records management process.
  • Process accounts payable and receivables and travel expenses.

Education

BSB50415 Diploma of Business Administration -

Asset Training
01.2019

St George Bank Business Mentor Program – Action Coach Coaching - Business Course

Action Coaching
Brisbane, QLD
01.2019

Certificate IV in Business (Administration) BSA40197 -

Business Success Group
Brisbane
01.2002

Intermediate Excel 2000 – Internet and Outlook Course -

Business Success Group
Brisbane, QLD
01.2002

Australian Office Procedures Traineeship - Traineeship

Metropolitan Business College
Canberra, ACT
01.1988

Skills

  • Current UK Baseline Security Clearance
  • Proficient in MS Office Suite - SharePoint, Edge, Word, Excel, PowerPoint, and Access
  • Adobe Publisher
  • Problem solving and decision making to obtain clients results
  • Development and improvement of SOP
  • Schedule and diary management
  • Financial administration
  • Conference and Event administration
  • External stakeholder support and management
  • Workplace mentoring and support
  • Effective Communication
  • Organisational Skills
  • Team Building and Collaboration
  • End-user support
  • Scheduling and Planning
  • Data entry proficiency
  • Newsletter creation
  • Document Management
  • Meeting Coordination
  • Attention to Detail
  • Recordkeeping and File Management
  • Team Collaboration
  • Decision-Making
  • Office Administration
  • Team Building and Leadership
  • Work Planning and Prioritization
  • Goal Setting
  • Scheduling
  • Strong Problem Solver
  • Database Management

Accomplishments

  • In my recent performance review for 2023-2024 I received a high achievement result for remaining focussed to be on target in completion of goals and tasks well in advance of the due date.
  • Key participant in the King's Coronation Committee to deliver a successful Event.
  • Awarded Employee of the Month from Her Excellency, the British High Commissioner, for outstanding support and service to Public Service for the smooth process in maintaining the official Condolence Books Register and staff volunteer list during the passing of HM Queen Elizabeth II.
  • Key member of the High Commission Conference Committee and awarded by Her Excellency British High Commissioner for Team of the Quarter for outstanding commitment and performance to ensure Conference success.

References

Available on request.

Additional Information

Volunteer for Daffodil Day for the Cancer Council ACT, host and organise for the annual Australia's Biggest Morning Tea Fund Raising Event for Cancer Council Australia.

Timeline

Tri-Service Administrator

British High Commission
01.2019 - Current

OFFICE ADMINISTRATOR

Michael Hill Jeweller
02.2018 - 06.2019

Administration Assistant

Australian Airports Association
11.2016 - 02.2017

OFFICE ADMINISTRATOR

Evolve Training and Consulting
01.2009 - 01.2016

BSB50415 Diploma of Business Administration -

Asset Training

St George Bank Business Mentor Program – Action Coach Coaching - Business Course

Action Coaching

Certificate IV in Business (Administration) BSA40197 -

Business Success Group

Intermediate Excel 2000 – Internet and Outlook Course -

Business Success Group

Australian Office Procedures Traineeship - Traineeship

Metropolitan Business College
Sharon Goodlace