Sharon Greaves
Manly West,QLD
Summary
Results-driven professional with 14 years of experience in dispatch operations, focused on enhancing delivery effectiveness and team collaboration. Demonstrated expertise in managing high-pressure environments and optimizing scheduling processes to exceed customer expectations.
Overview
14
14
years of professional experience
Work History
Schedule and Dispatch
Urban Utilities
Brisbane, Qld
01.2012 - Current
- Orchestrated daily dispatch operations to enhance delivery effectiveness and meet customer expectations.
- Scheduled loads based on priority and equipment availability.
- Coordinated with dispatchers to streamline delivery schedules and reduce delays.
- Prepared daily work and run schedules to enhance overall workflow efficiency.
- Utilized software systems for strategic movement planning and scheduling.
- Managed high volume of phone calls, ensuring accurate data entry for improved service reliability.
- Trained new dispatch staff on operational procedures and software functionalities.
- Resolved customer complaints related to service delays or issues.
Team Leader
Urban Utilities
Brisbane, QLD
02.2025 - 03.2025
- Fostered positive work environment by encouraging open communication and teamwork, enhancing team cohesion.
- Maintained a positive work environment that promoted collaboration between team members.
- Delegated daily tasks to team members to optimize group productivity.
- Facilitated monthly staff meetings to address issues and brainstorm solutions, driving team engagement.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Collaborated with other departments to ensure alignment of goals across teams.
- Supported recruitment by interviewing candidates and offering insights on hiring decisions, contributing to team growth.
Education
Mount Carmel College
Wynnum, QLDSkills
- Proficient in multiple Software applications used in Urban Utilities
- Strong ability to assess situations, make rational decisions and work with KPI’s and adhering to legislation
- Data entry accuracy
- Time management
- Work in high pressurised environments to achieve goals and service the customer
- Excellent interpersonal and negotiating skills to forge relations with customers, colleagues, and stakeholders
Timeline
Team Leader
Urban Utilities
02.2025 - 03.2025
Schedule and Dispatch
Urban Utilities
01.2012 - Current
Mount Carmel College