Sharon Harding
Slacks Creek,QLD
Summary
Enthusiastic and eager to find a challenging and interesting position in an Administrative / Health role in the Medical or community sector. Flexible and reliable Candidate with an eye for attention to detail and excellent communication skills with both interpersonal and computer skills.
Overview
21
21
years of professional experience
Work History
Community Care Assistant
Ozcare
Shailer Park, QLD
01.2013 - Current
- Visited home environments to help clients develop life skills.
- Developed rapport to create a safe and trusting environment for care.
- Monitored progress and documented any patient health status changes, keeping the healthcare team updated.
- Promoted community integration by providing extensive,emotional and social support.
- Worked to improve and enhance patient lives through effective and compassionate care.
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
- Documented data and completed accurate updates to case records.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used coordination and planning skills to achieve results according to schedule.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote a safe working environment.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Used Microsoft Word and other software tools to create documents and other communications.
Administration Assistant
Nolans Car Sales
Moorooka, QLD
05.2010 - 12.2012
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for the team of 6 professional Car Salespersons.
- Interacted with vendors, contractors and professional services personnel to receive orders and communicate instructions.
- Handled client correspondence and tracked records to facilitate office efficiency.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors warmly
- Tracked and submitted employee timesheets to the accounting department for payroll processing
- Produced highly accurate internal and external letters and memoranda
- Maintained financial accuracy by collecting deposits, fees and payments
- Handled client correspondence and tracked records to foster office efficiency
Site Manager
Shell
Rochedale, QLD
06.2002 - 10.2010
- Oversaw employee attendance record, handled payroll.
- Provided general office administration, including correspondence and filing
- Interviewed, hired and trained new workers.
- Read pump controls and piping configurations, testing calibration and monitoring equipment.
- Boosted team productivity through training and upselling
- Attended monthly meetings with Managers to discuss productivity compliance issues and facility maintenance.
- Inspected cleanliness of common areas
- Resolved issues between employees and customers using company policies.
- Oversaw all daily office operations
- Stock Control and Ordering
- Worked closely with customers to understand needs and resolve diverse issues
- Monitored worksite personnel to maintain safety, quality and performance
- Customer service
Education
Some College (No Degree) - Health And Leisure
ARC TRAINING
OnlineCertificate IV - Disability Services
TAFE Queensland
Logan City, QLD2014
Certificate III - Individual Support ( Aging)
TAFE QLD
Logan City, QLD2012
High School Diploma -
Newcastle High School
Hamilton, NSW1983
Skills
- Intermediate Microsoft Office
- Medical procedures and terminology
- Reception
- Customer service skills
- Purchase Ordering
- Self-motivated
- Team player
- Interested in people
- Committed to helping others
- Interpersonal
- Effective Listener
- Patient and understanding
- Supportive and caring nature
- Flexibility with rotating roster
- Compliance to Policies and Procedures
- Committed to the rights of people living with disability to live dignified lives
Timeline
Community Care Assistant
Ozcare
01.2013 - Current
Administration Assistant
Nolans Car Sales
05.2010 - 12.2012
Site Manager
Shell
06.2002 - 10.2010
Some College (No Degree) - Health And Leisure
ARC TRAINING
Certificate IV - Disability Services
TAFE Queensland
Certificate III - Individual Support ( Aging)
TAFE QLD
High School Diploma -
Newcastle High School
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