Sharon Harvey

Key Responsibilities

· Assisting technicians with upgrading from 3G to 4G phone network fire alarm systems

· Signal checks on Telstra and Optus communication systems

· Trouble shooting with technicians when they experience problems with changeover or installation

· Preparation and sending of fire alarm installation and change paperwork

· Liaising with government departments regarding fire alarm testing for new installations

· Assistance with updating customer contact details

• Assisting technicians with installation of new fire alarm systems

Responsibilities

• ·Provided exceptional customer service to ensure customer satisfaction.
• · Triaging and booking radiology scans such as x-rays, MRI’s, CT’s, Nuclear Medicine and Ultrasound.
• Answered customer inquiries and provided accurate information regarding products and services.

· Sending medical results to doctors/medical staff as/when required

• Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
• Updated databases with new and modified customer data.

• Answered customer inquiries via phone and email.
• Provided accurate information about products and services to customers.
• Collaborated with other departments to provide comprehensive solutions to customers' problems.
• Ensured all customer inquiries were handled according to established policies and procedures.
• Maintained positive working relationship with fellow staff and management.