Sharon Harvey
Stawell,VIC
Summary
Multitalented professional with several years in top-tier organizational support. Skilled at close work with senior executive team. Robust history offering office management, support staff management, training, supervision and event planning. Excellent research, project support and organizational abilities.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Sales Manager
Self employed
Grampians, VIC
09.2025 - Current
- Developed sales strategies to identify target markets and customer needs.
- Created marketing materials to promote products and services effectively.
- Managed customer relationships to enhance satisfaction and loyalty.
- Collaborated with vendors for inventory management and product sourcing.
- Organized promotional events to increase brand visibility and engagement.
- Trained part-time staff on customer service and sales techniques.
- Managed daily operations of sales department, including supervision of staff members.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Established relationships with key clients, while maintaining existing customer base.
Private Carer
Disabled personnel
grampians, vic
08.2017 - 03.2023
- Assisted with daily personal care and hygiene tasks for family members.
- Managed medication schedules and ensured timely administration for health maintenance.
- Provided companionship and emotional support during daily activities and conversations.
- Prepared nutritious meals tailored to dietary needs and preferences of family members.
- Organized household tasks including cleaning, laundry, and shopping for supplies.
- Coordinated appointments and transportation for family members' medical visits.
- Performed light housekeeping duties such as laundry, vacuuming and dusting.
- Assisted with transfers using appropriate lifting techniques and equipment when necessary.
- Organized supplies needed for daily living activities such as meal preparation or personal hygiene.
- Actively listened to concerns raised by clients or their families about care received.
- Collaborated with family members to ensure quality care was being delivered at all times.
- Monitored changes in the client's condition or environment that may require further assessment or intervention from healthcare providers.
- Responded quickly in emergency situations by following established protocols.
- Provided emotional support during difficult times for both clients and their families.
- Arranged recreational activities that promoted physical, mental and emotional wellbeing of the client.
- Administered medication according to doctor's instructions and monitored client's health condition.
- Recorded vital signs, food and liquid intake and output for accurate documentation of care provided.
- Transported clients to medical appointments or other destinations as required.
- Provided assistance to elderly clients in their daily activities, such as bathing, dressing and grooming.
- Supported bathing, dressing and personal care needs.
- Laundered clothing and bedding to prevent infection.
- Helped clients get in and out of beds and wheelchairs.
- Consulted with client care team to continually update care plans.
Wellbeing Officer
ATO
Canberra, ACT
09.2007 - 09.2011
- Collaborated with teams to develop tax policy guidelines and procedures.
- Participated in regular meetings with upper management regarding progress updates on current initiatives.
- Championed innovation and continuous improvement initiatives.
- Developed and maintained relationships with key clients and stakeholders.
- Responded promptly to customer inquiries or complaints in a polite manner.
- Maintained positive working relationship with fellow staff and management.
- Worked closely with human resources to support employee management and organizational planning.
HR Coordinator
ATO
Canberra, ACT
08.2004 - 08.2007
- Supported recruitment processes by coordinating interview schedules and communications.
- Maintained employee records and ensured data accuracy in HR systems.
- Collaborated with team members on HR projects and initiatives for improvement.
- Assisted with the recruitment process by posting job openings, scheduling interviews, and verifying candidate qualifications.
- Answered questions from staff regarding benefits packages, vacation time or other HR-related matters.
- Scheduled meetings between supervisors and employees for performance appraisals or disciplinary action.
- Developed training programs for managers to improve their leadership skills and knowledge of HR procedures.
- Assisted with developing job descriptions and updating existing ones when necessary.
- Explained human resources policies and procedures to employees.
- Assisted in developing and implementing HR policies and procedures to ensure compliance with regulations.
- Supported leadership in strategic planning and workforce analysis efforts.
- Facilitated internal communication regarding HR policies and updates.
Finance Analyst
ATO
Canberra, ACT
07.2002 - 07.2004
- Analyzed financial data to support strategic decision-making processes.
- Prepared detailed financial reports for management review and planning.
- Developed forecasting models to predict revenue and expense trends.
- Trained junior analysts on analytical tools and financial reporting techniques.
- Organized general financial information, update reports and audit data.
- Prepared accurate, updated forecasts for expected business performance.
- Assisted professionals with preparing presentations, analyses, and reports for stakeholders.
- Analyzed financial data to identify trends, patterns and strategies.
- Trained junior analysts on financial analysis techniques and best practices.
PA/Executive Assistant
ATO
Canberra, ACT
06.2001 - 06.2002
- Managed executive calendars, scheduling meetings and appointments efficiently.
- Coordinated travel arrangements for staff, ensuring compliance with organizational policies.
- Streamlined office operations by organizing files and maintaining documentation systems.
- Assisted in project management tasks, supporting team members with deadlines and deliverables.
- Communicated effectively with stakeholders to relay important information and updates.
- Facilitated team meetings by preparing agendas and documenting minutes for distribution.
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
- Checked personal and professional activities to remind employer of priority tasks and deadlines.
- Organized personal and professional calendars with reminders for upcoming meetings and events.
- Performed calendar management and scheduling of appointments for the executive.
- Greeted visitors in a professional manner and provided assistance with inquiries.
- Maintained clerical correspondence via email and phone.
- Managed office supplies inventory and placed orders when necessary.
- Organized travel arrangements, including flights, transportation, and accommodation.
- Screened telephone calls and inquiries and directed as appropriate.
- Prepared documents such as reports, presentations, agendas, and correspondence.
- Proofread documents for accuracy prior to submission to the executive team.
- Arranged conference calls with remote employees or clients located outside of local area.
- Assisted in planning and coordinating events, from small meetings to large corporate gatherings.
- Organized and maintained digital and physical filing systems for easy access and retrieval of documents.
- Provided assistance communicating, typing correspondence or obtaining information.
Executive Assistant
SNSW Conference Office
Canberra, ACT
09.1991 - 06.2001
- Managed daily office operations and maintained organized filing systems.
- Assisted in preparing meeting agendas and taking detailed minutes.
- Communicated effectively with clients to ensure timely information exchange.
- Handled incoming calls, emails, and correspondence professionally.
- Organized office supplies and maintained inventory levels efficiently.
- Supported team members with administrative tasks as needed.
- Maintained confidential records and files related to executive operations.
- Monitored incoming emails and responded accordingly in a timely manner.
- Performed data entry tasks into various software programs including MS Excel spreadsheets.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Answered telephone calls from customers or clients providing assistance where necessary.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Assisted in organizing conferences, seminars and other events as directed by the executives.
- Coordinated meeting and work schedules for staff teams and executives.
- Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
- Greeted visitors warmly upon arrival at the office premises.
- Assisted in developing policies and procedures pertaining to office administration matters.
- Managed all aspects of catering needs for special events hosted by the organization.
- Leveraged word processing software to create proposals, letters and memos.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Compiled meeting agendas and supportive materials ahead of meetings.
- Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow.
- Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
Education
Secretary - Secretarial Studies
Avondale College
Cooranbong, NSW12-1991
Skills
- Sales strategy and market analysis
- Customer relationship management
- Promotional planning
- Inventory oversight
- Team leadership and collaboration
- Time management skills
- Effective communication techniques
- Training and development programs
- Database management expertise
Affiliations
- gardening
- renovations
- volunteer wk
- gym/pool
Certification
- working with children permit
- secretarial certificate
- desktop publishing certificate
Languages
English
Professional
Timeline
Sales Manager
Self employed
09.2025 - Current
Private Carer
Disabled personnel
08.2017 - 03.2023
Wellbeing Officer
ATO
09.2007 - 09.2011
HR Coordinator
ATO
08.2004 - 08.2007
Finance Analyst
ATO
07.2002 - 07.2004
PA/Executive Assistant
ATO
06.2001 - 06.2002
Executive Assistant
SNSW Conference Office
09.1991 - 06.2001
Secretary - Secretarial Studies
Avondale College