Sharon Helander
Derby,WA
Summary
Demonstrated expertise in managing office operations, delivering exceptional customer service, and upholding cleanliness and safety standards.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Receptionist
Derby Aboriginal Short Stay Accommodation
Derby, WA
05.2025 - Current
- Manage accommodation bookings and accurately enter all reservations into RMS.
- Process customer payments efficiently and securely.
- Prepare and issue invoices for third-party payments.
- Monitor stock levels and ensure kitchen and cleaning supplies are consistently maintained and replenished.
- Assist cleaning staff when required to help maintain schedules and standards.
- Prepare lunches for our renal guests
- Handle daily banking tasks, including reconciliations and deposits.
Mine Site Gatehouse Security Officer
Alpha Division security Services
Derby, WA
10.2024 - 04.2025
- Greet, monitor and control entry and exit of personnel, visitors, long-haul trucks and delivery vehicles.
- Verify identification and safety inductions.
- Ensure all visitors and work personnel perform a breathalyser before entering site.
- Conduct routine vehicle checks to ensure they meet mine site compliance, including checking vehicles for alcohol.
- Ensure site policies, PPE requirements, and safety protocols are followed.
- Record and report security breaches, safety hazards.
- Liaise with site management, emergency services, and other security personnel.
- Maintain logs, prepare reports, and handle paperwork related to security operations.
Caretaker/Cleaner
Marra Worra Worra Workers Camp
Fitzroy Crossing, WA
03.2024 - 10.2024
- Change and make beds
- Washing and folding sheets
- Clean Dongas
- Service units - long stay guests
- Clean outdoor BBQ areas
- Clean communal kitchen and laundry
- Organise and prioritise room cleans
- Attend to after hour call outs from guests
- Check in and out guests RMS booking system
Home Based - Appointment Setter
Ray White
Brisbane, QLD
03.2022 - 03.2024
- Generate leads and book house appraisals for the sales team
Home Based Tele-Fundraiser
Outtel Solutions
Brisbane, QLD
04.2015 - 03.2022
- Outbound and inbound acquisition for regular giving, upgrades, thank you appeals and single gifts
- Administration & agent/client reporting systems
Sales Administrator
Burdekin Growers Services
Ayr, QLD
01.2011 - 01.2015
- Assisted sales
- Accounts payable and receivable
- Daily bank run
- Unload and re-stock warehouse as stock arrives
- Rotate Stock
Skills
- Strong computer and reporting skills
- Time management and multitasking
- Teamwork and adaptability
- Strong verbal and written skills
- Attention to detail and problem solving
- Respectful and understanding of different cultures
Certification
- Certificate II in Security Operations
- Certificate II Chemical handling
- First Aid and CPR
- Working with children
- Construction induction (white card)
- Security Officer (unarmed)
- Security Officer (Monitoring)
- Crowd Controller
Timeline
Receptionist
Derby Aboriginal Short Stay Accommodation
05.2025 - Current
Mine Site Gatehouse Security Officer
Alpha Division security Services
10.2024 - 04.2025
Caretaker/Cleaner
Marra Worra Worra Workers Camp
03.2024 - 10.2024
Home Based - Appointment Setter
Ray White
03.2022 - 03.2024
Home Based Tele-Fundraiser
Outtel Solutions
04.2015 - 03.2022
Sales Administrator
Burdekin Growers Services
01.2011 - 01.2015