Sharon Higgs
Brisbane,QLD
Summary
I working in the football canteen for 5 years with my parents (Logan brothers)
I worked in snack bar on 3rd Ave working the grill stocking the display serving customers taking orders prepping salads for burgers slicing onions etc making up the battered fish and potato scallops
I working in bakery making the pie filling ,making the pies to go on ovens making the salad rolls etc preparation of all salads for sandwiches rolls made lamingtons
I was my mother's full time career from 2004 til 2020
I have hand multiple surgeries since 2020 still have more to I can not see out of my right eye to well ATM due to my diabetes which I'm medication for I have a lot of back issues which I'm on pain medication for , I love cooking baking gardening reading books (hard cover not digital) like be my football I have 2 kids now in there 20's I do what I can and I know I push it and that's when my back goes and my bladder goes because of it .
I have not problem sitting down and preparing food ( I do this when making my vegan cucumber kimchi with 8 different vegetables and fruit in it )
Work History
Snack Bar Attendant Bakery Hand
Third Ave Fish And Chip Snack Bar
01.1997 - 06.1999
- Enhanced customer satisfaction by providing timely and accurate snack bar services.
- Streamlined snack bar operations for increased efficiency and reduced waste.
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Assisted in menu development, resulting in improved sales and customer satisfaction.
- Handled cash transactions accurately, maintaining accountability for daily revenue totals.
- Delivered exceptional customer service by attending to individual needs and preferences.
- Promoted special offers to increase sales while maximizing customer value.
- Implemented portion control measures, reducing food costs without compromising quality or guest satisfaction.
- Collaborated with management to develop strategies for attracting new customers while retaining existing clientele.
- Provided support during special events, ensuring seamless execution of catering services as needed.
- Consistently exceeded performance goals through effective time management skills, prioritizing tasks based on urgency.
- Balanced multiple responsibilities simultaneously while maintaining excellent attention-to-detail in all aspects of the Snack Bar Attendant role.
- Monitored inventory and notified management of deficiencies or shortages.
- Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
- Consistently provided friendly service to promote better customer engagement.
- Maintained clean, organized workspace according to operational standards.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
- Communicated stand offerings and answered guest questions regarding orders.
- Maintained high standards of customer service in high-volume, fast-paced operations.
- Used cash register to tender change and process cash and credit card payments.
- Managed refreshment stand and food concessions at public gatherings, sporting events and concerts.
- Maintained clean and tidy service area by scrubbing and polishing counters, steaming tables and cleaning glasses and dishes.
- Prepped food items for later use to save staff time during busy hours.
- Cooked and packaged large batches of food prepared to order or kept hot until needed.
- Loaded perishable items into climate-controlled coolers to prevent food spoilage.
- Prepared food orders within Number-minute period.
- Prepared and built Type food items according to standardized recipes and directions.
- Created custom orders based on customer dietary preferences and dietary restrictions.
- Promptly handled all guest concerns, questions and complaints to boost customer service ratings Number%.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Accurately operated cash register to process customer payments.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Replenished serving stations with fresh food and cleaned up spills.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Observed customer purchases in line and differentiated between standard portions.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Prepared salads, soups and sandwiches for customers.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Documented customer orders and conveyed special requests to kitchen staff.
- Backed up servers by setting up trays and completing some food deliveries.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Education
Year 12 -
11.1997
Skills
Child care course
Cooking classes
Computer graphics
TBM mathematics
Art class
- Menu Development
- Dish Preparation
- Payment Processing
- Math Skills
- Critical Thinking
- Food Handling
- Customer Preferences
- Meal Cooking
- Issuing Receipts
- Culinary Knowledge
- Customer Loyalty
- Working with Teammates
- Utensils and Equipment
- Customer Engagement
- Cash Register Operations
- Cash Handling
- Customer Order Recording
- Reading Comprehension
- Food Safety and Sanitation
- Menu Knowledge
- Cleaning and Sanitation
- Health and Safety Standards
- Customer Traffic Management
- Good with Numbers and Math
- Inventory Reports
- Reliable Team Worker
- Stocking and Replenishing
- Child care course
- Clean Countertops
- Balance Cash Drawers
- Inventory Rotation
- Serve Customers
- Sweep Floors
- Quality Assessments
- Food Packaging and Labeling
- Covid Symptom Screening
- Workstation Setup and Breakdown
- Server Support
- Server and Staff Support
- Restock Shelves
- Recipe Adjustments
- Special Orders and Dietary Restrictions
- Doordash and Ubereats
- Cutting Techniques
- Preventing Food Spoilage
- Prepare Orders
- Food Production Processes
- Ingredient and Food Preparation
- Seating and Table Management
- Training and Motivation
- Food and Beverage Service
- Updating Seasonal Menu
Timeline
Snack Bar Attendant Bakery Hand - Third Ave Fish And Chip Snack Bar
01.1997 - 06.1999
Kingston College - Year 12,
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