Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

SHARON HINTON

INDOOROOPILLY, BRISBANE,QLD

Summary

Dynamic professional with extensive experience in banking and financial services, recently at Avanti Finance Limited. Proven track record in customer service and relationship management, adept at AML compliance and transaction processing. Recognized for strong problem-solving abilities and detail orientation, driving operational efficiency and enhancing customer satisfaction.

Overview

32
32
years of professional experience

Work History

LENDING SUPPORT - BUSINESS

Avanti Finance Limited
08.2019 - 11.2024
  • Coordinated administration support for lenders within business team, ensuring exceptional customer service provided to external customers, introducers and third parties.
  • Facilitate accurate loan contracts frequently amid demanding time pressures.
  • Evaluating and executing essential compliance for AML and CDD process procedures for new and existing customers.
  • Coordinating loan maturation processes and facilitating restructures including term extensions.
  • Liaised with various internal stakeholders to ensure seamless customer experience with loan settlements.
  • Served as key point of contact for post-loan settlement administration.
  • Ability to multi task in a dynamic hybrid environment to support team objectives.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

KYC ANALYST

Commonwealth Bank of Australia, CBA
04.2018 - 08.2018
  • Conducted thorough remediation project aimed at identifying and verifying various entity customers.
  • Evaluating profiles to meet Australia AML/CFT regulatory requirements.
  • Validating customer business information through multiple source documents.
  • Analysing and addressing AML operational risk as needed.
  • Evaluating internal workflows collaboratively to enhance operational efficiency and accuracy.

CAREER BREAK

Parental Leave/Part Time Study
07.2006 - 08.2018

MANAGER TRANSACTIONAL BANKING SERVICES

Bank of New Zealand
06.2005 - 07.2006
  • Managed five direct employees tasked with enhancing customer relationships.
  • Oversaw staff movements while delivering exceptional service levels in Customer Service Level Agreements.
  • Cultivated strong external customer relationships through strategic off-site visits to internal service and process providers.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Gathered positive customer feedback on service quality to enhance performance metrics.
  • Contributed to customer driven process improvements that generated efficiencies for internal teams and external customers.

CAREER BREAK

Parental Leave
08.2004 - 06.2005

TRANSCTIONAL SERVICES MANAGER

Bank of New Zealand
07.2000 - 08.2004
  • Delivered professional service to support corporate and institutional relationship management team and customers.
  • Served as key point of contact for daily customer interactions, across diverse corporate and institutional portfolios.
  • Facilitated seamless service transitions for new customers, generating substantial positive feedback.
  • Utilised technology to streamline service operations and improve customer experience.
  • Employed a needs-based approach to cross-sell transactional products, achieving cost savings and improved service.
  • Demonstrated problem-solving skills through addressing and resolving operational banking challenges experienced by customers.
  • Introduced process improvements that led to faster resolution times for customer issues without sacrificing quality or attention to detail.

SENIOR ACCOUNTS OFFICER

Custom Fleet (NZ) Limited
07.1998 - 07.2000
  • Responsible for accurate and timely processing and storage of all accounts payable and receivable transactions using Leasebase software system for fleet management.
  • Support for major financial accounting responsibility of the company. Included all accounts payable ($7m p.a.), receivable journals and daily cash transactions from company bank statement.
  • Credit control for $69m receivables to maximise company profitability and protection of assets by minimisation of client delinquency and losses.
  • Responsible for customised billing program ($3.5m per month) and related accounting facilities to meet needs of a high volume user of lease vehicles.
  • Provision of timely and accurate data and information for management decisions.
  • Assist with special projects as required.

Supply Officer

Custom Fleet (NZ) Limited
07.1997 - 07.1998
  • Responsible for all vehicle lease acquisitions for clients ensuring correct pricing for vehicle purchases achieved in line with dealership/customer business requirements.
  • Provide support to Manager Trade Services for timely processing of monthly vehicle service invoicing ensuring smooth workflows.
  • High level customer service liaison with effective communication between vehicle dealerships/suppliers and internal departments.
  • Responsible for processing of rental and relief vehicle journals.
  • Recognition for dedication, efficiency, accuracy and productivity levels in processing of new vehicle leases.
  • Personal growth and development through working with a highly focused and successful driven team that experienced rapid expansion.

PERSONAL BANKER/RELIEF MANAGER

Bank of New Zealand - Ponsonby
01.1993 - 07.1997
  • Proactive promotion of banking sales products and service through needs based selling approach to enhance banking relationships.
  • Responsible for high level service delivery to obtain new business and build relationships.
  • Maintaining and increasing existing client base from local catchment area.
  • Meet sales objectives and targets for self and collaborate with wider team.
  • Relieving in branch manager role provided exposure to sales and financial planning along with staff coaching skills.
  • Methodical and organised approach to daily work including monitoring of loan portfolio requiring decision making through evaluation of customer information and choosing the appropriate option.
  • Lending knowledge through use of credit control skills for assessment of loan applications and credit limit reporting.
  • High quality work demonstrated with account opening audit example used for training purposes setting high standard of behaviours with staff.

Education

Bachelor of Arts - Psychology

UNIVERSITY OF AUCKLAND
Auckland, NZ

Skills

  • Banking and financial services
  • Customer service
  • Relationship building and management
  • Teamwork and collaboration
  • Friendly, positive attitude
  • Reliability
  • Strong detail orientation
  • Problem-solving
  • Adaptability and flexibility
  • Organisation and time management
  • Transaction processing
  • Customer identification
  • AML/CDD/KYC

Interests


  • Spending time with family
  • Reading for relaxation and personal development
  • Balancing physical health with mental and emotional wellness
  • Trying new recipes and food trends and enjoy cooking for family and friends
  • Travel overseas and exploring new countries



Timeline

LENDING SUPPORT - BUSINESS

Avanti Finance Limited
08.2019 - 11.2024

KYC ANALYST

Commonwealth Bank of Australia, CBA
04.2018 - 08.2018

CAREER BREAK

Parental Leave/Part Time Study
07.2006 - 08.2018

MANAGER TRANSACTIONAL BANKING SERVICES

Bank of New Zealand
06.2005 - 07.2006

CAREER BREAK

Parental Leave
08.2004 - 06.2005

TRANSCTIONAL SERVICES MANAGER

Bank of New Zealand
07.2000 - 08.2004

SENIOR ACCOUNTS OFFICER

Custom Fleet (NZ) Limited
07.1998 - 07.2000

Supply Officer

Custom Fleet (NZ) Limited
07.1997 - 07.1998

PERSONAL BANKER/RELIEF MANAGER

Bank of New Zealand - Ponsonby
01.1993 - 07.1997

Bachelor of Arts - Psychology

UNIVERSITY OF AUCKLAND

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