Sharon Hooper
Dundas,Australia
Summary
Results-driven and motivated professional with a proven track record in customer service and sales. Expertise in building strong customer relationships and effectively addressing their needs. Exceptional communication and interpersonal skills enable consistent delivery of superior customer service and achievement of measurable outcomes.
Overview
28
28
years of professional experience
Work History
Fundraiser Administer
Access Industries for the Disabled
01.2019 - 01.2024
- First salesperson in new sales to obtain the sale of20 tickets in one transaction with a credit card
- Update and maintain the donor database while ensuring the information is accurate
- Connected with prospective donors via phone and email, presenting the organisation's principles and objectives
- Offered excellent customer service to donors and sponsors to enhance relationships and increase funding.
Customer Service
Landauer Pty Ltd
03.2019 - 09.2019
- Attended to incoming and outgoing telephone calls regarding radiation products in a timely and professional manner
- Demonstrated through organisational skills and prioritising tasks the ability to meet deadlines while maintaining attention to detail
- Assisted with general administration as required
Customer Service Office
Department of Education and Training NSW
04.2002 - 03.2003
- Answered and directed a high volume of incoming calls daily, guaranteeing smooth workplace communication
- Professionally answered a high volume of calls about a teaching career for the NSW Department of Education
- Completed administration tasks when required such as making up and mailing teacher requirement packs and filing
2IC Customer Service Office
Orange Hutchison
02.2001 - 03.2003
- Trained new representatives in company policies and procedures as well as customer service techniques
- Consistently exceeded performance metrics through effective time management strategies and prioritization techniques.
- Resolved escalated issues by employing active listening skills and offering tailored solutions that met individual needs.
Store Manager
Cellsite/Mobile Express
11.1995 - 02.2001
- Screened applicants, provided training, and helped with conducting interviews and recruiting new employees
- Increased store sales by10% through effective store merchandising and marketing and exceptional customer service
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Education
Certificate III - Early Childhood Education and care
Tafe NSW
01.2025
Certificate III - Aged Care and Disability
Work Savvy Training
01.2015
Skills
- Expertise in delivering outstanding customer service, effectively handling complaints with professionalism to ensure customer satisfaction
- Demonstrated ability to quickly learn and implement new procedures with efficiency
- Skilled in using Windows applications, including advanced proficiency in Microsoft Word and Excel
- Exceptional written and verbal communication skills, fostering productive interactions with individuals from diverse backgrounds and professional settings
Timeline
Customer Service
Landauer Pty Ltd
03.2019 - 09.2019
Fundraiser Administer
Access Industries for the Disabled
01.2019 - 01.2024
Customer Service Office
Department of Education and Training NSW
04.2002 - 03.2003
2IC Customer Service Office
Orange Hutchison
02.2001 - 03.2003
Store Manager
Cellsite/Mobile Express
11.1995 - 02.2001
Certificate III - Aged Care and Disability
Work Savvy Training
Certificate III - Early Childhood Education and care
Tafe NSW
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