Sharon Hughes
Customer Service Associate
Thornlands,QLD
Summary
Proven Customer Service Associate at Big W, adept in customer complaint resolution and stock management. Excelled in enhancing customer satisfaction and streamlining service processes, achieving high retention rates. Skilled in computer applications and known for exceptional communication abilities, consistently delivering tailored solutions and support to meet diverse customer needs.
Overview
22
22
years of professional experience
Work History
Custom Service Associate
Big W
Upper Mount Gravatt, QLD
05.2003 - Current
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs
- Collaborated with team members to streamline processes and improve overall service efficiency
- Assisted customers with inquiries, resolving issues promptly for improved customer retention
- Unloaded, loaded, and stocked merchandise
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Delivered prompt service to prioritize customer needs
- Investigated and resolved customer inquiries and complaints quickly
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Educated customers about billing, payment processing and support policies and procedures
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Maintained high customer satisfaction standards to meet or exceed targets
- Balanced multiple priorities effectively while maintaining a keen focus on delivering exceptional customer experiences consistently
- Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks
- Provided accurate answers and solutions to customer concerns, inquiries and complaints
Skills
- Customer support
- Excellent communication
- Computer skills
- Customer service excellence
- Stock replenishment
- Stock management
- Customer Complaint Resolution
- Patience and tolerance
Hobbies and Interests
- Reading
- Watching Movies and TV Shows
- Road Trips
- Recently purchased a caravan enjoying travelling
Timeline
Custom Service Associate - Big W
05.2003 - Current
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