SHARON HUGHES
GEELONG,Victoria
Summary
Enthusiastic retail professional with 15 years of hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Direct Care Worker
Mecwacare
Geelong, Vic
07.2021 - Current
- Assisted clients with daily living activities and personal care routines.
- Supported clients in social engagement and recreational activities.
- Maintained a clean and safe environment for clients at all times.
Care Worker
Care choice
Melbourne , Vic
06.2015 - 06.2021
- Assisted clients with daily living activities and personal care tasks.
- Monitored client health and reported changes to healthcare professionals.
- Developed and maintained positive relationships with clients and families.
Checkout Operator
K mart
Belmont Geelong, Victoria
2004 - 2018
- Helped with purchases, locating items and signing up for rewards programs.
- Learned roles of other departments to provide coverage and keep store operational.
- Answered store phone calls to provide general information and direct callers to desired departments.
- Trained new team members in cash register operation, stock procedures and customer services.
- Organized shelf merchandising to return displays to presentation-ready standards.
- Balanced daily transactions with accurate closing processes.
- Verified payments and electronic funds accuracy to protect involved parties.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register, collected payments and provided accurate change.
- Inspected store products for damage and obtained item replacements for customers.
- Answered customer questions, provided store information and directed customers to designated store areas.
- Processed refunds for worn, damaged and broken merchandise.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed sales transactions to prevent long customer wait times.
- Worked closely with front-end staff to assist customers.
Education
Year 12
Geelong West Tech
Geelong 11.1989
Skills
- Honest and Dependable
- Gift Wrapping
- Cleaning and Sanitizing
- Loss Prevention
- Reliable and Responsible
- Credits and Refunds
- Complaint Resolution
- Check Cashing
- Honest and Ethical
- Basic Mathematics
- Feedback Acceptance
- Cash Handling
- Policies and Procedures
- Problem-Solving
- Cash Register Operations
Certifications
- First Aid
- CPR
Certification
- Cert 111 age care
- Cert 111 home and community
- First aid
- CPR cert
- Working with children
- Police check
Timeline
Direct Care Worker
Mecwacare
07.2021 - Current
Care Worker
Care choice
06.2015 - 06.2021
Checkout Operator
K mart
2004 - 2018
Year 12
Geelong West Tech