Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sharon HUTCHISON

KIPPA RING

Summary

I am a dynamic professional with a proven track record at Regis Aged Care, excelling in lifestyle planning and customer service. Iv mastered multitasking and problem-solving, enhancing community engagement and satisfaction, Cultivated strong vendor relationships and fostered a supportive environment, showcasing exceptional teamwork and communication skills.

I have achieved notable efficiency in catering coordination, demonstrating adaptability and a professional demeanor.


I have focused on customer service and wellbeing of residents within my care. I have in my care 113 dementia residents daily with 1 other staff member


My understanding and empathy for the later in life pathways keeps me highly engaged and motivated


I pride myself on being a professional lifestyle & Health management expert prepared for a role that demands high standards, and focus on results.

My proven ability to design and execute lifestyle programs that enhance community engagement and satisfaction shows in the success i have had in my current role. eg Awards & praise from leadership. Iv committed to collaborative teamwork and adaptable to changing needs, ensuring reliability and positive outcomes.


I am looking for a lifestyle and career change where i can transfer my current highly desired skills in the business i love, aged care

Overview

34
34
years of professional experience
1
1
Certification

Work History

Lifestyle Coordinator

Regis Aged Care
03.2016 - Current
  • Developed strong relationships with local vendors, securing exclusive deals for community events.
  • Increased community engagement through the organization of various social activities and gatherings.
  • Facilitated communication between residents in order to build a sense of camaraderie within the neighbourhood.
  • Streamlined event planning processes by implementing efficient organizational systems and tools.
  • Organized educational seminars addressing topics relevant to the needs or interests of the resident population.
  • Provided exceptional customer service when responding to inquiries from members regarding upcoming events or addressing concerns about past activities.
  • Enhanced member satisfaction by implementing diverse and engaging lifestyle programs.
  • Recruited volunteers for various community projects, strengthening connections between members while supporting local causes.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Cultivated a welcoming environment that encouraged social interaction among residents at all lifestyle events.
  • Continuously researched industry trends in order to stay current on popular lifestyle themes or event ideas.
  • Established partnerships with local businesses, fostering a supportive network within the community.
  • Implemented differentiated instruction techniques, catering to diverse learning styles and abilities
  • Monitored and evaluated program performance to determine value and quality.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Catering

Regis Aged Care
04.1991 - 03.2016
  • Increased event efficiency through careful coordination with catering
  • Developed customized arrangements for different events, catering to the unique preferences of each client.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular workmates and residents
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Education

Certificate IV - Leisure & Health Lifestyle

Bremnar
Brisbane, QLD
02-2018

Skills

  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Active listening
  • Decision-making
  • Relationship building
  • Self motivation
  • Task prioritization
  • Client relationship management

Certification

  • CHCCOM002 – Use communication to build relationships
  • CHCDIV001 – Work with diverse people
  • CHCLAH001 – Work effectively in the leisure and health industries
  • CHCLAH002 – Contribute to leisure and health programming
  • CHCLAH003 – Participate in the planning, implementation, and monitoring of individual leisure and health programs
  • CHCLAH004 – Participate in planning leisure and health programs for clients with complex needs
  • CHCLAH005 – Incorporate lifespan development and sociological concepts into leisure and health programming
  • CHCPRP003 – Reflect on and improve on your own personal practice
  • HLTAAP002 – Confirm physical health status
  • HLTWHS002 – Follow safe work practices for direct client care

Elective Units

  • CHCAGE013 – Facilitate the empowerment of older people
  • CHCCCS038 – Provide support to people living with dementia
  • CHCCCS015 – Provide individualised support
  • CHCCCCS023 – Follow established person-centred behaviour supports
  • CHCDIS020 – Facilitate the empowerment of people with disability
  • CHCDIV002 – Promote Aboriginal and/or Torres Strait Islander cultural safety


Timeline

Lifestyle Coordinator

Regis Aged Care
03.2016 - Current

Catering

Regis Aged Care
04.1991 - 03.2016

Certificate IV - Leisure & Health Lifestyle

Bremnar

Similar Profiles

CREATE PROFILE
Sharon HUTCHISON