Sharon Jackson
Redbank,QLD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Owner Cleaning Business
Shazza's True Shine Cleaning Services
, QLD
09.2020 - 08.2021
- Owned Face to face customer service Cleaning Invoicing Time management Attention to detail
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Served customers and followed outlined steps of service.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Improved operations through consistent hard work and dedication.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used coordination and planning skills to achieve results according to schedule.
Collections Officer
CollectMore
, QLD
10.2019 - 12.2020
- Months) Collecting debts Updating clients Emails Communication skills QRM data KPI's Computer skills Problem solving Setting up payment plans Knowing when to take legal action against a debtor Skip tracing skills Build rapport with debtors and clients
- Telemarketer at Clever Contacts
- Assisted debtors in setting up payment plans to recover overdue balances.
- Advised customers of necessary actions and strategies for debt repayment.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Maintained high volume of calls and met demands of busy and productive group.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Received inbound calls and answered questions from customers satisfactorily.
- Achieved performance goals on consistent basis.
- Initiated negotiations for debt recovery through email, telephone and mail contact.
- Verified and reviewed customer account information.
- Utilized skip tracing tools to locate clients.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Located and monitored overdue accounts by using automated systems.
- Used skip tracing and other techniques to locate debtors.
- Started foreclosure and repossession processes when warranted.
- Abided by rules of Fair Debt Collection Practice Act for fully compliant activities above basic industry standards.
- Counseled debtors on payment options and arranged installment agreements.
- Negotiated to collect balance in full.
- Processed payments and applied to customer balances.
- Processed payments and contracts on accounts.
- Used probing techniques to determine debtors' reasons for delinquency.
- Researched accounts and completed due diligence to resolve collection problems.
- Collected documents and made portfolios for collections accounts.
Telemarketer
Clever Contacts
Brendale, QLD
01.2019 - 07.2019
- Time management Time frames Ability to work on my own Meeting daily KPIs Speaking to clients daily Fast pace Computer knowledge and skills Responsible for taking clients credit card/ bank details putting into the system on the computer On the phones taking inbound and outbound calls daily Positive attitude always Professional fundraising Great communicator
- Painter at Greg Painting
- Answered questions about company offerings with knowledgeable responses about products and services.
- Completed daily cold calling and outreach to build sales pipeline.
- Recorded contact information of customers and potential customers in internal database.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Answered calls, took messages and transferred calls to correct individuals.
- Troubleshot problems for callers and helped independently resolve common issues.
- Escalated concerns or advanced problem calls to management staff.
- Overcame objections using friendly, persuasive strategies.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Provided information about available products and services, membership details, and purchase advantages.
Painter and Decorator
Greg Painting
, QLD
12.2015 - 12.2018
- Month or less) Time management Time frames
- Ability to work on my own
- Painted surfaces using brushes, spray guns and paint rollers.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape and other materials.
- Prepared trim, walls and ceilings for painting by cleaning, smoothing and priming.
- Protected surfaces from damage and spills by using drop cloths prior to and during painting.
- Climbed scaffolding, staging, ladders and planks to reach work area surfaces and observed safety protocols to prevent falls.
- Painted indoor areas such as hallways, bathrooms and lobbies.
Volunteer
Benevolent Society, Benevolent
, Brisbane
01.2016 - 04.2016
- Administration experience volunteered in the mums and bubs groups reading with pre prep students
- Volunteer at
- Assisted with special events or programs.
- Maintained clean, neat and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
- Greeted visitors and answered questions about program, requirements and opportunities.
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Met with other volunteers and program leaders to discuss new service opportunities.
- Supported staff with clerical work and other office tasks.
- Helped with office tasks, taking messages, scanning documents and answering phone inquiries.
Cafe Attendant
Jamaica Blue
, QLD
01.2011 - 10.2011
- Jan 2011 (1 month or less) Customer service Fast paced environment Teamwork Waitressing Cleaning Preparing food
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Assisted customers with product selection by answering questions about food ingredients and nutritional value.
- Fulfilled customer orders while complying with pricing, packaging, and weighing procedures.
- Wiped, sanitized and maintained floors, facility and equipment to adhere with company standards and procedures.
- Produced food and drink products adhering to company quality and quantity standards.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Maintained clean and attractive product displays to entice customer purchases.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Delivered food to guest tables with timeliness and efficiency.
- Cleaned and maintained dining area and condiment stations.
- Managed multiple tasks in high-volume environment.
- Processed customer orders and accurately entered into order system.
Education
No Degree - Business
Careers Australia Education Institute
and Community Services partly competent - undefined
Dual Diploma - Business & Management
Careers Australia Institute of Training
2013
Skills
- Windows cleaning
- Guest room cleaning
- Property cleaning and sanitation
- Cleaning product usage
- Business start up
- Attention to Detail
- Debt Repayment Negotiation
- Problem Investigation
- Conflict Resolution
- Negotiation and Resolution
- Payment Processing
- Risk Management
- Credit and Collections
- Administration and Management
- Payment Scheduling
- Skip Tracing
- Documentation and Recordkeeping
- Database Maintenance
- Automated Document Scanning
- Verbal and Written Communication
- Word Processing
- Creative Problem Solving
- Paperwork Processing
- Spreadsheet Tracking
- Time Management
- Microsoft Office
- Fair Debt Collections Practices
- Decision Making
- Presentation Skills
- Work Planning and Prioritization
- Clear Communication
- Organizational Skills
- Outbound Calling
- Active Listening
- Relationship Building
- Customer Service
- Sales Script Adjustments
- Script Reading
- Customer Targeting
- Remote Access Call Center Software
- Team Collaboration
- Phone Etiquette
- Cold Calling
- Inbound Calls
- Goal Driven
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Updated and maintained company database to reflect current and accurate client records.
Timeline
Owner Cleaning Business
Shazza's True Shine Cleaning Services
09.2020 - 08.2021
Collections Officer
CollectMore
10.2019 - 12.2020
Telemarketer
Clever Contacts
01.2019 - 07.2019
Volunteer
Benevolent Society, Benevolent
01.2016 - 04.2016
Painter and Decorator
Greg Painting
12.2015 - 12.2018
Cafe Attendant
Jamaica Blue
01.2011 - 10.2011
No Degree - Business
Careers Australia Education Institute
and Community Services partly competent - undefined
Dual Diploma - Business & Management
Careers Australia Institute of Training