Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Sharon James

Robina,QLD

Summary

Customer-oriented Store Manager offering over 20 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.

Overview

24
24
years of professional experience

Work History

Store Manager

Petbarn
Tweed Heads, NSW
01.2023 - Current
  • Ensured compliance with safety regulations and company policies.
  • Maintained accurate records of employee performance reviews.
  • Implemented efficient systems for tracking stock movement.
  • Organized promotional events to increase product awareness.
  • Recruited, trained and supervised new employees.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Store Manager

Skechers
Robina, QLD
02.2022 - 12.2022
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Located operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Coordinated social media and marketing strategies to promote brand awareness and increase sales.

Assistant Store Manager

Anaconda
Ashmore, QLD
10.2021 - 01.2022
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Corrected operational discrepancies by developing and executing process improvements.
  • Prioritized sanitation, safety and health standards in work areas to meet WHS requirements.
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.

Store Manager

Rebel Sport
Darwin, NT
03.2010 - 07.2021
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Developed training, assessment and performance monitoring programs to coach and mentor employees.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Supported sales management initiatives to optimize business development.
  • Delegated daily tasks to team members to optimize group productivity.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.

Store Manager

Amart Sports
Bundall, Qld
01.2014 - 04.2016
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Corrected operational discrepancies by developing and executing process improvements.

Sales Assistant

Rebel Sport
Broadbeach, QLD
03.2001 - 05.2014
  • Answered incoming telephone calls to provide store, products and services information.
  • Highlighted target products with eye-catching signs, displays and shelf positions.
  • Processed orders through company system and coordinated product deliveries.
  • Supported sales personnel with technical solutions, costing and client presentations.
  • Received and processed product returns, including coordinating disposal of defective or broken items.
  • Evaluated current sales strategies to identify targets, improve business plans and optimize product presentations.
  • Priced out products for customers and drew up sales paperwork.
  • Accepted and completed cash, check and credit card payments.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Tracked industry trends and pursued professional development opportunities to strengthen product and service knowledge.
  • Fostered relationships with customers to expand customer base and retain business.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Helped customers by answering questions and locating merchandise.
  • Minimized financial discrepancies by accurately controlling monthly operations budget.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Calculated pricing, applied discounts and collected payment to process transactions.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Generated brand awareness and positive product impressions to increase sales.
  • Recruited, hired and trained new staff to develop with excellent product knowledge
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Completed all assigned training to stay updated on important policies and procedures.
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Followed all company policies, rules and procedures to promote company goals and maintain safety.
  • Offered coupons and special deals to increase quantity of customer spending.
  • Drove sales by successfully employing strategies such as upselling and cross-selling.
  • Worked with off-site locations to find desired items for customers.
  • Adhered to all company initiatives and achieved established goals for each.

Education

High School Diploma -

West Port
Port Macquarie
11.1991

Skills

  • Store opening and closing procedures
  • Employee supervision and motivation
  • Store operations oversight
  • Reliable
  • Project management
  • Retail inventory management
  • Sales professional
  • Program implementation
  • Team-oriented
  • Risk management
  • Root cause analysis
  • Shift checklists
  • Staff training and development
  • Employee training
  • Outstanding communication skills
  • Accurate cash handling
  • Operational budgeting
  • Sound judgment
  • Employee development
  • Purchasing and planning
  • Compensation/benefits administration
  • Recruiting and hiring
  • Performance improvements
  • Profit and loss accountability
  • Cross-functional team management
  • Schedule management
  • Customer retention
  • Cost analysis and savings
  • Policy/program development
  • Supervision and training

Accomplishments

  • Awarded “Store Manager of the Year” in 2016
  • Consistently maintained high customer satisfaction ratings.
  • Sales Platinum club 4 years
  • Led team to achieve results, earning recognition from upper management and financial reward.

References

Jenny Smith 0407399293

Store Manager

Rebel Mackay QLD

Jane Dale 0414376113

Nike Harbour Town

Timeline

Store Manager

Petbarn
01.2023 - Current

Store Manager

Skechers
02.2022 - 12.2022

Assistant Store Manager

Anaconda
10.2021 - 01.2022

Store Manager

Amart Sports
01.2014 - 04.2016

Store Manager

Rebel Sport
03.2010 - 07.2021

Sales Assistant

Rebel Sport
03.2001 - 05.2014

High School Diploma -

West Port

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Sharon James