Sharon Jayne Butler-Barnes
Cartwright,Australia
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
Citrus Group / Woolworths Group
07.2022 - 02.2024
- Answering Inbound calls
- Resolving customer disputes
- Conflict handling
Community Support Worker
My Supports
02.2020 - 05.2022
- Personal Care
- Community Access
- Manual Handling
- Sign Up Clients
- Support Co Ordination
- Promotion: 27 October 2020
- Team Leader / Support Co Ordinator
Community Support Worker
Synergy Vision
11.2019 - 06.2021
- Personal Care
- Support with Community Access
- Challenging Behaviours / Mental Health
Community Support Worker / Carer
Jacqui Daynes
10.2017 - 12.2018
- Personal Care
- Assist with Daily Living
- Palliative Care
Assistant in Nursing
Nursing Group
11.2017 - 09.2018
- Community Nursing
- Domestic Duties
- Transport Duties
Area Manager
Salmat Targeted Media Solutions
09.2012 - 02.2014
- Hiring Staff
- Monitoring Distribution of Catalogues
- Responding to Client Queries
Customer Service / Call Centre
AMP
07.2011 - 06.2012
- Answering superannuation enquiries
- Maintaining customer records
- Creating correspondence as required
Customer Service – Call Centre
Big W Online
06.2011 - 07.2011
- Answering customer enquiries
- Updating customer records
Telephonist / Customer Service
Allied Express Pty Ltd
12.2010 - 05.2011
- Booking courier jobs
- Customer Service Enquiries
- Delivery Enquiries
Temporary Call Centre Representative
Chrisco
10.2010 - 12.2010
- Customer Service
- Data Entry
Various Temp Assignments
09.2008 - 02.2009
- Data Entry
- Customer Service
- Collections
- Reception
- Companies: Electrolux, C Store Distribution, Sandvick Pty Ltd, Sleepmaker, Adaptaflex
Customer Service / Internal Sales
Amerind Pty Ltd
09.2007 - 01.2008
- Customer Service
- Data Entry
- Sales Enquiries
Various Temp Assignments
12.2006 - 09.2007
- Daily Cash and EFTPOS Reconciliation
- Weekly Petty Cash Reconciliation
- Cash Handling
- Call Centre Operator
- Administration
- Data Entry
- Companies: UWS, Tieman Industries, Royal Comfort Bedding, LG Electronics
- Positions: Accounts Allrounder, Administration Officer, Call Centre / Administration Officer
Casual Invoice Associate / Service Operator
Big W
06.2006 - 06.2007
- Processing Invoices and Claims
- Paying Expenses
- Preparation of Mail and Dispatch
Casual Accounts Allrounder
C J Reid & Sons
03.2007 - 04.2007
- Invoicing
- Accounts Receivable
- Phone Sales & Enquiries
Office / Accounts Supervisor
Jones and Park Pty Ltd
12.2005 - 02.2006
- Accounts Payable / Accounts Receivable
- Invoicing
- Phone Sales
Secretary / Accounts Clerk
Timmaz Holdings Pty Ltd
04.2001 - 11.2005
- Reception Duties
- Preparation of All Correspondence
- Invoicing
- Accounts Payable / Accounts Receivable
- Payroll
- Collections
Waitress
Lone Star Steakhouse & Saloon
04.1999 - 01.2000
- Table Service
- Cash Handling
- Preparation of Food and Drinks
Waitress / Kitchen Hand
Bawdy Bills Theatre Restaurant
07.1997 - 12.1998
- Table Service
- Cash Handling
Education
Certificate 4 - Community Services
10.2020
Certificate 3 - Health Services Assistant
08.2017
Certificate 3 - Business Administration
06.2010
Certificate 4 - Financial Services
01.2002
Office Skills Certificate Two - undefined
01.1996
Subjects Studied: See Certificate
Year 12 Certificate - undefined
01.1995
Subjects Studied: 2 Unit English General, 2 Unit Mathematics in Society, 2 Unit Science For Life, 2 Unit Music (Board) Course 1, 2 Unit Life Management Studies, 1 Unit Computing Applications
Skills
- Critical thinking
- Active listening
- Customer service
- Data entry
- Problem resolution
Timeline
Customer Service Representative - Citrus Group / Woolworths Group
07.2022 - 02.2024
Community Support Worker - My Supports
02.2020 - 05.2022
Community Support Worker - Synergy Vision
11.2019 - 06.2021
Assistant in Nursing - Nursing Group
11.2017 - 09.2018
Community Support Worker / Carer - Jacqui Daynes
10.2017 - 12.2018
Area Manager - Salmat Targeted Media Solutions
09.2012 - 02.2014
Customer Service / Call Centre - AMP
07.2011 - 06.2012
Customer Service – Call Centre - Big W Online
06.2011 - 07.2011
Telephonist / Customer Service - Allied Express Pty Ltd
12.2010 - 05.2011
Temporary Call Centre Representative - Chrisco
10.2010 - 12.2010
- Various Temp Assignments
09.2008 - 02.2009
Customer Service / Internal Sales - Amerind Pty Ltd
09.2007 - 01.2008
Casual Accounts Allrounder - C J Reid & Sons
03.2007 - 04.2007
- Various Temp Assignments
12.2006 - 09.2007
Casual Invoice Associate / Service Operator - Big W
06.2006 - 06.2007
Office / Accounts Supervisor - Jones and Park Pty Ltd
12.2005 - 02.2006
Secretary / Accounts Clerk - Timmaz Holdings Pty Ltd
04.2001 - 11.2005
Waitress - Lone Star Steakhouse & Saloon
04.1999 - 01.2000
Waitress / Kitchen Hand - Bawdy Bills Theatre Restaurant
07.1997 - 12.1998
Macquarie Fields College of TAFE - Certificate 3, Health Services Assistant
Liverpool College of TAFE - Certificate 3, Business Administration
Liverpool College of TAFE - Certificate 4, Financial Services
Liverpool College of TAFE - Office Skills Certificate Two,
Liverpool Girl’s High School - Year 12 Certificate,
Campbelltown College of TAFE - Certificate 4, Community Services
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