Sharon Jhao
BRISBANE CITY,QLD
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Wait Staff Member
Wu Kong Kitchen And Bar
08.2022 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Established welcoming atmosphere by greeting each guest warmly.
Location Manager
Impressive dumplings
08.2020 - 10.2022
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
Administrator
Taipei Visitor Information Center
06.2017 - 02.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
Cashier and Display Staff
Dasio Japan
01.2017 - 03.2017
- Collaborated with store managers to determine best placement for merchandise displays.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Solved merchandising issues and adjusted sets to create and maintain inspiring presentations.
Intern
Keelung Visitor Information Centre
06.2016 - 09.2016
- Answered questions, pointed out important features and offered further information to the visitors.
- Interacted with customers by phone, email, or in-person to provide information.
- Furnished customers with unique experiences by developing and creating new tour routes.
Wait Staff Member
3375 Restaurant
10.2015 - 08.2016
- Bussed and reset tables to keep dining areas and work areas clean.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
Education
Bachelor of Tourism - Department of Tourism
Ming Chuan University
Taoyuan, Taiwan06.2017
Skills
- Order Management
- Hospitality Service Expertise
- Table Bussing
- Supply Restocking
- Cash Handling
- Safe Food Handling
Languages
Fluent in Mandarin
Upper-Intermediate English
General Information
Current Visa: Covid Visa(9/2023 – 9/2024)
Availability: Flexible to discuss
Certification
- Responsible Service of Alcohol Certificate
- Food Safety Certificate
- All about Allergens
Timeline
Senior Wait Staff Member
Wu Kong Kitchen And Bar
08.2022 - Current
Location Manager
Impressive dumplings
08.2020 - 10.2022
Administrator
Taipei Visitor Information Center
06.2017 - 02.2020
Cashier and Display Staff
Dasio Japan
01.2017 - 03.2017
Intern
Keelung Visitor Information Centre
06.2016 - 09.2016
Wait Staff Member
3375 Restaurant
10.2015 - 08.2016
Bachelor of Tourism - Department of Tourism
Ming Chuan University
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