Sharon Johnson
Winston Hills,NSW
Summary
Results-driven Sales Professional experienced in direct sales and telesales within travel industry. Achieved enhanced client satisfaction and streamlined booking processes through effective communication and problem-solving skills. Delivered accurate financial management by executing cash handling, invoicing, and daily reconciliations.
Overview
7
7
years of post-secondary education
16
16
years of professional experience
Work History
Travel Consultant
Helloworld Travel Ltd Australia
08.2023 - 02.2024
- Booked flights, hotels, and tours using GDS reservation systems.
- Conducted direct sales and telesales to effectively promote travel packages, enhancing customer engagement
- Processed sales and invoices, closing enquiries on travel packages and insurance to streamline transactions
- Upsold holiday destinations with tailored packages and unique experiences worldwide, increasing customer satisfaction
- Store marketing and maintenance, cash handling, online payments and invoicing receipts, stocktaking and orders, daily reconciliations and declarations
- Trained in Travelport
Travel Consultant
Flight Centre Limited Australia
11.2015 - 06.2023
- Executed direct sales through various channels to engage customers
- Processed sales and closed enquiries on travel packages, insurance, currency cards, and visa advice, ensuring customer satisfaction.
- Upsold holiday destinations by creating tailored packages and exciting experiences worldwide, enhancing customer travel options.
- Direct sales and telesales
- Met individual performance goals to enhance income potential
- Trained in Sabre and Salesforce along with Microsoft Word/Excel spreadsheets
- Booked flights, hotels, and tours through GDS reservation systems, facilitating seamless travel arrangements for clients.
Lifestyle and Leisure Consultant
NRMA/IAG Australia
11.2014 - 10.2015
- Telesales consultant for Boats, Caravan and Travel Insurance
- Processed quotes, converting enquiries into insurance policies to meet customer needs
- Processing quotes and converting enquiries into insurance policies
- General customer service
- Ensured customer satisfaction by addressing questions and providing information about services.
Manager & Sales Consultant
TeleChoice Communications Australia
02.2011 - 04.2012
- Promoted products through direct sales and marketing initiatives to increase brand awareness.
- Processed sales orders, contracts, and enquiries to ensure timely fulfillment and customer satisfaction
- Staff management and organizing rosters
- Maintained store operations through cash handling, stocktaking, and daily and monthly reconciliations
- Staff management and organising rosters
- Implemented upselling and cross-selling techniques during customer interactions to enhance sales.
- Use of Microsoft Word and Excel spreadsheets
Receptionist
Macquarie Radio Network/2GB RADIO
12.2009 - 04.2010
- Maintained front desk and answered phones to resolve listener queries
- Executed tasks using Microsoft Word to enhance productivity.
- Sorting and filing post, faxes and emails
- Sorted and filed post, faxes, and emails to ensure efficient communication
Sales Consultant
Meteor Mobile Communications
02.2008 - 10.2009
- Direct Sales and Promotions: Retail and Events
- Processed sales orders, contracts, and enquiries to ensure accurate and timely customer transactions
- Handled cash, maintained store appearance, opened and closed store, conducted stock-taking for efficient operations
- Achieved store and individual sales targets to maximize commission earnings.
- Processing sales orders, contracts and enquiries
- Conducted competitor analysis and identified opportunities to enhance market share and profits
- Cash handling, store maintenance, opening and closing store, stock-taking
- Use of Microsoft Word and Excel daily
Education
Certificate III - Hairdressing
Impact Training Institute & Lydia Rose Salon
06.2013 - 08.2014
Keratin Smoothing and Hair Loss Training
GK Hair & Nioxin
Leaving Certificate -
St. Mary's Secondary School
Baldoyle, Ireland 09.1998 - 06.2004
Skills
- GDS reservations
- Trained in Travelport and Sabre systems
- Sales strategy
- Customer satisfaction
- Administrative tasks
- Results-oriented team player
- Motivated professional
- Excellent communication and interpersonal skills
- Dependable professional
Hobbies and Achievements
I love bringing my two kids out to experience new activities/places/food, we also like going for nature walks along creeks or the beaches. We love swimming and also enjoy watching movies together (mainly Disney) In my free time I love doing Aqua Aerobics and travelling to different countries and delving right into the local culture., I have won several trips to Italy, Hawaii, Hunter Valley and New Zealand for high sales volume during competitions since 2015 with Flightcentre Limited Australia., I received an award for 'Rising Star' in 2009 in Meteor Mobile Communications for achieving high sales volume and creating excellent customer experiences.
Timeline
Travel Consultant
Helloworld Travel Ltd Australia
08.2023 - 02.2024
Travel Consultant
Flight Centre Limited Australia
11.2015 - 06.2023
Lifestyle and Leisure Consultant
NRMA/IAG Australia
11.2014 - 10.2015
Certificate III - Hairdressing
Impact Training Institute & Lydia Rose Salon
06.2013 - 08.2014
Manager & Sales Consultant
TeleChoice Communications Australia
02.2011 - 04.2012
Receptionist
Macquarie Radio Network/2GB RADIO
12.2009 - 04.2010
Sales Consultant
Meteor Mobile Communications
02.2008 - 10.2009
Leaving Certificate -
St. Mary's Secondary School
09.1998 - 06.2004
Keratin Smoothing and Hair Loss Training
GK Hair & Nioxin