Sharon Joy Lowcock
Campwin Beach,Australia
Summary
Strategically focused Operational Officer known for high productivity and efficient task completion. Possess specialized skills in process optimization, and risk assessment. Excel at being a team member, communication, and problem-solving to enhance organizational performance.
Highly skilled Operational Officer with comprehensive experience in strategic planning, performance optimization and team leadership. Strengths include prowess in process improvement, and workflow coordination. Proven track record of improving operational systems, processes and best practices to boost efficiency and productivity. Noteworthy impact on previous roles includes fostering an environment of continuous learning and improvement.
Overview
18
18
years of professional experience
Work History
Operational Officer
Queensland Health
Sarina
01.2026 - Current
- Environmental and Clinical clean and support services within the hospital.
- SARINA HOSPITAL
Laboratory Clinical Assistant
Queensland Health
Mackay
07.2019 - 09.2024
- Preparing specimens, setting up equipment.
- Cleaning and maintaining laboratory.
- Labelling specimens and performing quality control checks.
- MACKAY BASE HOSPITAL
- Assisted healthcare professionals in patient care and daily operations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Coordinated with appropriate administrative staff to address clinical, operational, and financial questions.
- Utilized effective communication and active listening skills when interacting with physicians, nursing staff, and patients.
- Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
- Assisted patients with basic care needs.
- Equipped patients with assistance required for basic care.
- Followed comprehensive clinical protocols to safeguard patient safety.
- Prepared examination rooms and sterilization of equipment following hospital guidelines.
Laboratory Analyzer
WILMAR - SUGAR AUSTRALIA
Mackay, Australia
07.2018 - 07.2019
- Analysing of food grade white sugar and other specialty sugars, product sample collection, refinery factory control.
- Data entry of daily results, emailing reports.
- Racecourse Refinery - MACKAY QLD 4740
- Gained extensive knowledge in data entry, analysis and reporting.
- Self-motivated, with a strong sense of personal responsibility.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Strengthened communication skills through regular interactions with others.
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information, and provided solutions to problems.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Resolved problems, improved operations, and provided exceptional service.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Specimen collector (Phlebotomist)
CAPITAL PATHOLOGY
09.2017 - 06.2018
- Specimen collection of blood and other products. ECG, Holter monitors, BP monitors.
- Electronic patient identification (e-collect), reception, Data entry, nasopharyngeal swabs, ordering of store/stock.
- Certificate in performing Drug and Alcohol screening AS4308 2008.
- CANBERRA AND GOULBURN CENTRES
- Labeled and prepared specimens for shipment to laboratory facilities.
- Organized daily work based on collection priority.
- Centrifuged blood samples as outlined in clinical protocols.
- Coordinated and managed laboratory projects and experiments.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Assisted in training and onboarding new phlebotomists.
- Analyzed results using analytical software and created reports.
- Monitored supply levels and placed orders for laboratory supplies.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Packaged and shipped specimens to central lab daily.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Developed new protocols and improved existing laboratory processes.
- Adhered to compliance standards for confidentiality, accuracy and safety.
- Set and oversaw quality assurance guidelines for laboratory work.
Specimen Collector (phlebotomist)
NORTH WEST PATHOLOGY
Burnie, TAS
03.2015 - 06.2017
- Specimen collection of blood and other products.
- Electronic patient identification (e-collect), reception, Nasopharyngeal swabs, ordering of store/stock, domiciliary calls – nursing homes and home visits.
- Public and private hospital rounds.
- Certificate in performing Drug and Alcohol screening AS4308 2008.
- BURNIE MEDICAL CENTRE
- Completed in-house testing procedures for quick results.
- Labeled and prepared specimens for shipment to laboratory facilities.
- Adhered to compliance standards for confidentiality, accuracy and safety.
- Followed safety protocols while handling hazardous materials.
- Troubleshot and resolved equipment and process issues.
- Cooperated with other technicians to develop and test new protocols.
- Operated and performed preventative maintenance on laboratory equipment and instruments.
- Prepared samples for analysis by performing complex sample preparation tasks.
- Trained and supervised junior technicians in laboratory protocols.
- Recorded and analyzed data to produce reports of results.
- Developed new protocols and improved existing laboratory processes.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Interpreted laboratory results to provide technical advice to scientists.
- Prepared reagents and solutions following standard laboratory formulas and procedures.
- Coordinated and managed laboratory projects and experiments.
- Analyzed results using analytical software and created reports.
- Monitored and documented safety standards to verify compliance.
Specimen Collector (phlebotomist)
SULLIVAN NICOLAIDES PATHOLOGY
08.2014 - 06.2015
- All aspects of specimen collecting. Collecting of blood and other specimens, receiving and preparing of pathology specimens, data entry and electronic patient identification (e-collect), reception, receipting of specimens (banking), nasopharyngeal swabs, ordering of stock/stores, nursing visits, home visits and hospital visits.
- Successfully completed HLT32612 Certificate III in Pathology (Specimen Collection).
- WARWICK CLINIC
- Organized daily work based on collection priority.
- Developed new protocols and improved existing laboratory processes.
- Followed safety protocols while handling hazardous materials.
- Prepared reagents and solutions following standard laboratory formulas and procedures.
- Used personal protective equipment correctly to protect coworkers and patients.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Assisted in training and onboarding new phlebotomists.
- Participated in lab meetings and project presentations.
- Labeled and prepared specimens for shipment to laboratory facilities.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Participated in research projects by designing and executing experiments.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Verified patients' identification for proper sample collection.
- Centrifuged blood samples as outlined in clinical protocols.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Prepared samples for analysis by performing complex sample preparation tasks.
- Developed and implemented strategies to improve phlebotomy processes.
- Trained and supervised junior technicians in laboratory protocols.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Coordinated and managed laboratory projects and experiments.
- Operated and performed preventative maintenance on laboratory equipment and instruments.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Adhered to compliance standards for confidentiality, accuracy and safety.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Recorded and analyzed data to produce reports of results.
Specimen Collector (Phlebotomist)
QML PATHOLOGY
Ingham
07.2012 - 05.2014
- All aspects of specimen collector position description. Collecting of blood and other specimens, nasopharyngeal swabs, Holter monitors, ABP monitors, reception, ordering of stock, banking, nursing home visits, home visits and hospital visits.
- Urine Drug Screens.
- INGHAM CLINIC
- Completed in-house testing procedures for quick results.
- Labeled and prepared specimens for shipment to laboratory facilities.
- Adhered to compliance standards for confidentiality, accuracy and safety.
- Followed safety protocols while handling hazardous materials.
- Operated and performed preventative maintenance on laboratory equipment and instruments.
- Troubleshot and resolved equipment and process issues.
- Provided support and guidance to junior lab staff.
- Prepared samples for analysis by performing complex sample preparation tasks.
- Recorded and analyzed data to produce reports of results.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Prepared reagents and solutions following standard laboratory formulas and procedures.
- Developed new protocols and improved existing laboratory processes.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Organized daily work based on collection priority.
- Packaged and shipped specimens to central lab daily.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
Control Chemist / Juice Analyst
HERBERT SUGAR MILLS
Ingham
01.2008 - 06.2012
- Factory Control and Cane Payment purposes
- Preparing of products from every milling station for quality production.
- Analysing sugar product for export quality.
- Analysing water quality for factory efficiency.
- Analysing byproduct such as mud and fibre controls.
- CSR SUGAR
- Prepared waste drums for pick-up and delivery to comply with local, state and federal regulations for treatment and disposal of hazardous waste.
- Repaired, calibrated and safely operated laboratory equipment to reduce costly instrument downtime.
- Performed technical laboratory functions in compliance with regulatory agencies and safety requirements.
- Established quality control measures for instrumentation and monitored data quality to operate instrument with control limits.
- Coordinated and performed analytical tests to comply with established standards and specifications.
- Assisted with collecting, identifying and packaging hazardous and non-hazardous waste products to comply with Resource Conservation and Recovery Act regulations.
- Cleaned and organized laboratory and kept supplies well-stocked to save time, money and promote laboratory efficiency.
- Contributed to team discussions and new project initiatives to advance progress and optimize profitability.
- Developed laboratory testing programs and data analysis while adhering to SOPs, ECOs, batch records and work instructions.
- Maintained organized, safe and efficient laboratory environment to minimize accidents and prevent cross contamination.
- Carried out laboratory tests and experiments to analyze, identify and isolate chemical compounds.
- Developed and maintained courteous and effective working relationships.
- Demonstrated leadership skills in managing projects from concept to completion.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Paid attention to detail while completing assignments.
Education
Certificate in Drug and Alcohol Screening -
Morrissey Training
Completed Year 10 -
Dysart State High School
Basic Computer Course - Hospitality/Tourism
Skill share Capricornia
MACKAY, QLD, AustraliaWork Directions For Women Course -
Concept Training College
MACKAY, QLD, AustraliaCertificate III in Laboratory Skills -
Barrier Reef Institute of TAFE
INGHAM, QLD, AustraliaCertificate III in Pathology - Specimen Collection
Sullivan Nicolaides Pathology
BRISBANE, QLD, AustraliaReferences
- Deborah Orr, Retired Laboratory Supervisor, Pathology Queensland, 0408 877 806
- Lacey Buckley, NSW Health, Goulburn, NSW, 2580, 0423715386
Personal Information
Date of Birth: 07/27/67
Licence
A Class
Timeline
Operational Officer
Queensland Health
01.2026 - Current
Laboratory Clinical Assistant
Queensland Health
07.2019 - 09.2024
Laboratory Analyzer
WILMAR - SUGAR AUSTRALIA
07.2018 - 07.2019
Specimen collector (Phlebotomist)
CAPITAL PATHOLOGY
09.2017 - 06.2018
Specimen Collector (phlebotomist)
NORTH WEST PATHOLOGY
03.2015 - 06.2017
Specimen Collector (phlebotomist)
SULLIVAN NICOLAIDES PATHOLOGY
08.2014 - 06.2015
Specimen Collector (Phlebotomist)
QML PATHOLOGY
07.2012 - 05.2014
Control Chemist / Juice Analyst
HERBERT SUGAR MILLS
01.2008 - 06.2012
Certificate in Drug and Alcohol Screening -
Morrissey Training
Completed Year 10 -
Dysart State High School
Basic Computer Course - Hospitality/Tourism
Skill share Capricornia
Work Directions For Women Course -
Concept Training College
Certificate III in Laboratory Skills -
Barrier Reef Institute of TAFE
Certificate III in Pathology - Specimen Collection
Sullivan Nicolaides Pathology