Sharon King

• Enhanced customer satisfaction through swift resolution of member concerns and consistent communication with clients.
• Expanded clientele base with targeted marketing strategies such as social media campaigns and local partnerships.
• Oversaw facility maintenance to ensure a clean, safe, and inviting environment for members and staff.
• Developed sales strategies and coached staff on selling tactics to maintain high percentage of membership enrolments.
• Managed financial tasks including budgeting, expense tracking, and revenue forecasting for the gym''s success.

• Enhanced customer satisfaction through swift resolution of member concerns and consistent communication with clients.
• Oversaw facility maintenance to ensure a clean, safe, and inviting environment for members and staff.
• Developed sales strategies and coach Mercedes staff.
• Format Classes and workouts to assist Staff to feel healthy and have clarity to perform better in the workplace.
• Train CEO's and programming workouts.

• Educated clients on proper exercise techniques, reducing risk of injury during workouts.
• Motivated clients to stay on track with fitness goals with positive and friendly approach.
• Trained clients during strength training, cardio vascular exercise, and stretching.
• Assisted clients with personal fitness goals through realistic objectives.

I started this Fitness small business in 2007 and built it up with a client base of 100 members.

This was my life and passion to help others reach goals.

I managed day-to-day business operations.

Developed and maintained strong relationships with clients, resulting in repeat business and referrals.

Oversaw daily operations, ensuring all tasks were completed accurately and efficiently.

Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Timetables and scheduling and running Classes.

It was a successful small business.

• Developed strong working relationships with colleagues, contributing to a positive work environment.
• Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
• Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
• Aided colleagues, managers, and customers through regular communication and assistance.

• Managed accurate and timely processing of over invoices per month.
• Reduced payment discrepancies with thorough invoice review, analysis, and reconciliation efforts.
• Reviewed monthly expense reports for accuracy, identifying opportunities for cost savings and efficiencies.
• Closely monitored accounts to post timely payments and resolve billing discrepancies.
• Collaborated closely with procurement on purchase orders to streamline approval processes while ensuring adherence to established budget guidelines.
• Centralised the whole Accounts Payable Systems from a National System to Head office
• Terminating staff and re hiring staff
• Travelling interstate and streamlining all systems

• Reviewed vendor invoices for appropriate documentation and validity prior to payment.
• Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
• Prepared vendor invoices and processed incoming payments.
• Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.