Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sharon Kozlyk

Bauple,QLD

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

26
26
years of professional experience

Work History

Console Operator

Pacific Petroleum Glenwood
06.2016 - 08.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Trained new cashier team members in customer service and money handling processes.
  • Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Operated kitchen equipment in accordance with manufacturer instructions.
  • Monitored food temperatures and quality throughout shifts.
  • Followed food safety practices and sanitation guidelines.

Chef

Lady Elliot Island Eco Resort
08.2012 - 09.2014
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
  • Collaborated with staff members to create meals for large banquets.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.

Cook

Macadamia House
02.2009 - 04.2011
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Maintained food safety and sanitation standards.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Prepared food items in compliance with recipes and portioning control guidelines.

Cook

Oz Care
02.2005 - 12.2008
  • Restocked kitchen supplies, rotated food and stamped time and date on food in coolers.
  • Assisted cook in preparation of food by cutting, chopping and marinating meats, vegetables and garnishes.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Plated and presented food following chef requirements.
  • Followed food safety practices and sanitation guidelines.

Shop Owner

Puffing Billy's
01.1998 - 01.2004
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Responded to customer requests for products, services, and company information.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Maintained and processed invoices, deposits, and money logs.

Education

Irrawang High School
Raymond Terrace, NSW

Skills

  • Crime Prevention Training
  • Cash Register Operation
  • Customer Assistance
  • Cash Handling
  • Product Restocking
  • Payment Collection
  • Customer Service
  • Point-Of-Sale System Operation

Timeline

Console Operator

Pacific Petroleum Glenwood
06.2016 - 08.2023

Chef

Lady Elliot Island Eco Resort
08.2012 - 09.2014

Cook

Macadamia House
02.2009 - 04.2011

Cook

Oz Care
02.2005 - 12.2008

Shop Owner

Puffing Billy's
01.1998 - 01.2004

Irrawang High School

Similar Profiles

CREATE PROFILE
Sharon Kozlyk