Sharon Longmuir
Oatlands,NSW
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
2026
2026
years of professional experience
Work History
Store Manager
Sussan Corp
Baulkham Hills, NSW
08.2024 - Current
- Rostering
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Trained and mentored associates to teach daily tasks and procedures.
- Updated and maintained store signage and displays.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Established customer service standards and monitored staff compliance.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Created weekly work schedules for store personnel.
- Prepared staff work schedules and assigned team members to specific duties.
- Recruited, trained and supervised new employees.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed daily banking activities such as deposits and withdrawals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed day-to-day duties accurately and efficiently.
Front Desk Supervisor
K-Mart
North Rocks, NSW
- Supervised daily operations at the front desk including check-ins and checkouts, reservations.
- Provided guidance and mentorship to junior team members in order to help them develop their skills.
- Tracked inventory of supplies needed for the front desk area.
- Coordinated with other departments to ensure smooth operations of the front desk area.
- Managed customer complaints and rectified issues to complete satisfaction.
- Managed tasks and responsibilities for front office employees when the team was understaffed.
Assistant Manager
Five Sences Education
North Rocks, NSW
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Collaborated with management on developing strategic plans for achieving business goals.
- Assigned work and monitored performance of project personnel.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Managed customer service inquiries and complaints in a timely manner.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed day-to-day duties accurately and efficiently.
Store Manager
House
Hornsby, NSW
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Trained and mentored associates to teach daily tasks and procedures.
- Ensured compliance with safety regulations and company policies.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Created weekly work schedules for store personnel.
- Recruited, trained and supervised new employees.
- Resolved customer complaints in a timely manner.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed day-to-day duties accurately and efficiently.
Store Manager
Rockmans
Top Ryde, NSW
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Trained and mentored associates to teach daily tasks and procedures.
- Delegated work to staff, setting priorities and goals.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Created weekly work schedules for store personnel.
- Recruited, trained and supervised new employees.
- Managed daily banking activities such as deposits and withdrawals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Completed day-to-day duties accurately and efficiently.
Education
OLMC
Parramatta, NSWSkills
- Inventory management
- Staff training
- Customer service
- Cash handling
- Store operations
- Performance reviews
- Scheduling staff
- Team leadership
- Conflict resolution
- Merchandising standards
- Problem resolution
- Time management
- Customer response
- Staff supervision
- Customer service management
- Policies and procedures
- Opening and closing procedures
- Training and mentoring
- Recruiting and hiring
- Store opening and closing procedures
- Retail inventory management
- Merchandise planning
Timeline
Store Manager
Sussan Corp
08.2024 - Current
Front Desk Supervisor
K-Mart
Assistant Manager
Five Sences Education
Store Manager
House
Store Manager
Rockmans
OLMC
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