Sharon Marshall
Carramar
Summary
- Dynamic and results-oriented professional with extensive experience at Commonwealth Bank enhancing client satisfaction and streamlining operations. Excelled in relationship management and financial statement analysis, demonstrating exceptional problem-solving and teamwork skills. Proven track record of implementing efficient processes, significantly improving efficiency and compliance adherence.
Overview
33
33
years of professional experience
Work History
Business Banking Associate
Commonwealth Bank
07.2023 - Current
- Implemented new processes for managing client accounts, resulting in reduced errors and increased efficiency.
- Streamlined loan processing for quicker approvals, assisting numerous businesses with timely financial support.
- Contributed to risk management efforts by adhering to strict compliance guidelines in all aspects of work activities.
- Created financial models and analyzed financial statements.
- Assisted small business owners in navigating complex financial situations, helping them make informed decisions about their banking needs.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Customer Service Representative
Thermomix
11.2014 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Manager
McDonalds, Moscow, Id
12.1991 - 08.2014
- Managed budgets for various departmental initiatives.
- Coordinated recruitment efforts to attract top talent.
- Implemented training programs for enhanced employee skills.
- Conducted performance evaluations to identify areas for employee growth.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Clerical Support Associate
St Paul’s Primary
06.2000 - 06.2005
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Received, sorted, and distributed incoming mail.
- Provided excellent customer service while answering phone calls, directing inquiries, and taking detailed messages when necessary.
- Handled sensitive information discreetly while working with confidential documents or discussing private matters with clients or coworkers.
- Facilitated smooth operation of daily tasks through efficient coordination of departmental resources and personnel schedules.
Education
Standard Grades
St Andrews Secondary
Scotland 08.1991
Skills
- Loan structuring
- Relationship management
- Collateral valuation
- Financial statement analysis
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Microsoft office
- Team building
- Conflict resolution
- Documentation
- Know your customer
- Goal setting
- Risk assessment
- Continuous improvement
- Product and service sales
- Written communication
- Compliance adherence
Timeline
Business Banking Associate
Commonwealth Bank
07.2023 - Current
Customer Service Representative
Thermomix
11.2014 - 06.2022
Clerical Support Associate
St Paul’s Primary
06.2000 - 06.2005
Manager
McDonalds, Moscow, Id
12.1991 - 08.2014
Standard Grades
St Andrews Secondary
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