Sharon Mattaboni
Hovea,WA
Summary
Customer-focused professional with proven success in delivering exceptional customer service and managing multiple tasks efficiently. Strong interpersonal and communication skills enhance teamwork and collaboration. Proficient in bookkeeping and accounting, with a track record of reconciling accounts and ensuring compliance with the ATO. Committed to maintaining confidentiality of sensitive financial data.
Overview
2027
2027
years of professional experience
Work History
Front Office Supervisor
Discovery Holiday Parks
Perth, WA
11.2021 - Current
- Supervised front office operations to ensure smooth guest check-in and check-out processes.
- Managed front desk staff, providing training and support for daily tasks.
- Handled guest inquiries and resolved issues to maintain high satisfaction levels.
- Coordinated bookings and reservations using property management systems effectively.
- Responded promptly to inquiries from guests, potential customers, online travel agents and corporate clients via phone or email.
- Collaborated with other departments to improve overall guest experience at the park.
- Conducted end-of-day reconciliation of EFTPOS and cash transactions at the front desk.
- Managed follow-ups on debtors to ensure timely payments.
Bookkeeper/Administrative Assistant
Cooper Builders WA
Hovea, WA
01.2000 - Current
- Managed accounts payable and receivable, ensuring timely payments for construction projects.
- Processed payroll for employees and subcontractors, maintaining accuracy and compliance with regulations.
- Maintained financial records using accounting software systems.
- Reconciled bank statements with company financial reports regularly.
- Prepared and submitted BAS and IAS, ensuring tax compliance and timely reporting.
- administrative office responsibilities
Customer Service Officer
Workskil Australia
Midland, WA
05.2021 - 11.2021
- Answered customer inquiries via telephone, email and face-to-face contact.
- Managed incoming calls and directed them to appropriate departments efficiently.
- effective verbal and written communication abilities
- administrative tasks to maintain office efficiency
- interacting with diverse public members
Front Office Receptionist
Rose & Crown Hotel
Guildford, WA
11.2019 - 04.2021
- Greeted guests warmly and managed check-in and check-out processes.
- Handled cash transactions and processed payments efficiently at front desk.
- Balanced daily eftpos and cash takings at front desk.
- Managed all email and phone inquiries resulting in accommodation and restaurant bookings.
- Maintained accurate records of room bookings and guest information.
- Collaborated with housekeeping to ensure timely room readiness for guests.
- Performed various office management tasks to support operations.
Front Office Receptionist
Discovery Holiday Parks
Perth, WA
08.2016 - 11.2019
- Greeted guests warmly, providing excellent customer service at front desk.
- Managed check-ins and check-outs efficiently.
- Answered phone calls, addressing inquiries and booking reservations.
- Collaborated with housekeeping to ensure rooms were ready for incoming guests.
- Provided local area information, recommending attractions and dining options to guests.
- Verified reservations made through telephone calls or online sources prior to arrival date.
- Reconciled end-of-day cash receipts and eftpos takings
Project Secretary
Toussaint & Richardson Consulting Engineers
Perth, WA
1996 - 12.1999
- Managed tender documentation and correspondence for multiple ongoing projects.
- Handled incoming calls and directed callers to appropriate department or employee.
- Maintained filing systems for easy access to project information and records.
- Provided administrative support to project teams, ensuring timely completion of tasks and deadlines.
Administrative Assistant
Temping Agency
Perth, WA
1994 - 1996
- various temporary assignments including reception, office administration, and secretarial functions.
Administrative Assistant
Town & Country Building Society
Perth, WA
1990 - 1994
- Typed valuations and general correspondence.
- Conducted title searches from DOLA to ensure compliance and accuracy.
- Prepared monthly reports for valuations team.
- Managed filing and record-keeping for easy retrieval.
Office Clerk
Sportslane
Perth, WA
1987 - 1990
- Managed switchboard operations for efficient call routing and communication.
- Executed general office duties to support daily administrative functions.
- Managed cashier floats and coordinated staff rosters.
Office Junior
De San Miguel & Co
West Perth, WA
1986 - 1987
- Office Junior
- Relief Reception
Education
GED -
Private Course Quickbooks
Perth, WA01-2000
Diploma - Secretarial Studies
Olympia Business College
01-1986
Skills
- Property management systems
- Quickbooks Pro
- Microsoft Office Suite
- Microsoft Teams
- Online portal management
- Amodo & ESCN (Services Australia, Centrelink)
Timeline
Front Office Supervisor
Discovery Holiday Parks
11.2021 - Current
Customer Service Officer
Workskil Australia
05.2021 - 11.2021
Front Office Receptionist
Rose & Crown Hotel
11.2019 - 04.2021
Front Office Receptionist
Discovery Holiday Parks
08.2016 - 11.2019
Bookkeeper/Administrative Assistant
Cooper Builders WA
01.2000 - Current
Project Secretary
Toussaint & Richardson Consulting Engineers
1996 - 12.1999
Administrative Assistant
Temping Agency
1994 - 1996
Administrative Assistant
Town & Country Building Society
1990 - 1994
Office Clerk
Sportslane
1987 - 1990
Office Junior
De San Miguel & Co
1986 - 1987
GED -
Private Course Quickbooks
Diploma - Secretarial Studies
Olympia Business College