Sharon Matthews
Cranbourne,VIC
Summary
Industrious and forward-thinking Senior Executive Assistant with over 20 years of experience in Local Government. Results-driven and hardworking with strong skills and resilience to achieve daily operational goals. Proven success in leadership, operational excellence, strategic planning and administrative requirements with a strong focus on creating inspiring and creative work environments.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Executive Assistant
City of Kingston
Cheltenham, VIC
11.2005 - Current
- Provide high level Executive Assistance to two General Managers, and as required support other Executive staff including CEO, Mayor and Councillors
- Accurate and professional diary management, correspondence drafting and report writing skills on behalf of Executive Team
- Provision of specialist administration support as required
- Coordinate with a range of teams to develop project plans for prioritized initiatives
- Manage incoming calls, messages and correspondence
- Evaluate community issues for identification and resolution
- Work with internal and external stakeholders to understand requirements, providing exceptional customer experience resolution
- Assist with and develop standard operating procedures and document work flows for current and future processes to ensure smooth and efficient continuity of service
- Adhere to established policies, procedures and compliance to achieve satisfactory audit ratings
Customer Service / Revenue Administration
Mornington Peninsula Shire
Mornington, VIC
01.2002 - 01.2004
- Provided front line customer service at various offices and via phone
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Facilitated inter-departmental communication to effectively provide customer support
- Collaborated with internal team members to enhance the customer service experience to exceed team goals through effective customer satisfaction rates
- Assisted with Rates and Revenue enquiries as part of the Finance Department (acting role - 6 months)
Education
Diploma of Business Management -
RMIT
Melbourne, VIC09-2013
Skills
- Conflict Resolution Techniques
- Process Improvement Strategies
- Administrative Skills
- Research Proficiency
- Team Focused
- Customer Experience Optimization
- Clear comprehension of Protocols, Policies and Procedures in Local Government
Certification
- Certified Primary First Aid Officer
- Infocouncil
- Dementia Awareness
- Protected Disclosure
- Communication and Personality
- Recruitment & Selection
- Better Business Writing
Timeline
Senior Executive Assistant
City of Kingston
11.2005 - Current
Customer Service / Revenue Administration
Mornington Peninsula Shire
01.2002 - 01.2004
Diploma of Business Management -
RMIT
- Certified Primary First Aid Officer
- Infocouncil
- Dementia Awareness
- Protected Disclosure
- Communication and Personality
- Recruitment & Selection
- Better Business Writing
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