Sharon Matthews
Cranbourne,VIC
Summary
Industrious and forward-thinking Senior Executive Assistant with over 20 years experience in Local Government. Results-driven and hardworking with strong skills and resilience to achieve daily operational goals. Proven success in leadership, operational excellence, strategic planning and administrative requirements with a strong focus on creating inspiring and creative work environments.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Executive Assistant
City of Kingston
11.2005 - Current
- Provide high level Executive Assistance to two General Managers, and as required support other Executive staff including CEO, Mayor and Councillors
- Accurate and professional diary management, correspondence drafting and report writing skills on behalf of Executive Team
- Provision of specialist administration support as required
- Coordinate with a range of teams to develop project plans for prioritized initiatives
- Manage incoming calls, messages and correspondence
- Evaluate community issues for identification and resolution
- Work with internal and external stakeholders to understand requirements, providing exceptional customer experience resolution
- Assist with and develop standard operating procedures and document work flows for current and future processes to ensure smooth and efficient continuity of service
- Adhere to established policies, procedures and compliance to achieve satisfactory audit ratings
Customer Service / Revenue Administration
Mornington Peninsula Shire
01.2002 - 01.2004
- Provided front line customer service at various offices and via phone
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Facilitated inter-departmental communication to effectively provide customer support
- Collaborated with internal team members to enhance the customer service experience to exceed team goals through effective customer satisfaction rates
- Assisted with Rates and Revenue enquiries as part of the Finance Department (acting role - 6 months)
Education
Diploma of Business Management -
RMIT
Melbourne, VIC09-2013
Skills
- Team Focused
- Customer Experience Optimization
- Conflict Resolution Techniques
- Process Improvement Strategies
- Administrative Skills
- Research Proficiency
- Clear comprehension of Protocols, Policies and Procedures in Local Government
Certification
- Certified Primary First Aid Officer
- Infocouncil
- Dementia Awareness
- Protected Disclosure
- Communication and Personality
- Recruitment & Selection
- Better Business Writing
Timeline
Senior Executive Assistant
City of Kingston
11.2005 - Current
Customer Service / Revenue Administration
Mornington Peninsula Shire
01.2002 - 01.2004
Diploma of Business Management -
RMIT
- Certified Primary First Aid Officer
- Infocouncil
- Dementia Awareness
- Protected Disclosure
- Communication and Personality
- Recruitment & Selection
- Better Business Writing
Similar Profiles
Nitin AkuneNitin Akune
Front-of-House Operations Officer at City of KingstonFront-of-House Operations Officer at City of Kingston
DUSTIN VANDERPUTTENDUSTIN VANDERPUTTEN
Customer Experience Agent at City Of KingstonCustomer Experience Agent at City Of Kingston
Sharon MatthewsSharon Matthews
Senior Executive Assistant at City of KingstonSenior Executive Assistant at City of Kingston