Sharon Maunder
Engadine,NSW
Summary
Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments. Customer-focused Postal Service Officer with more than 19 years of experience within fast-paced, high volume work environments. Highly personable and receptive to customers' needs. Well versed in post office products and services. Friendly, with in-depth knowledge of post office products and services. Proven record fostering positive relationships with customers. Successful in tactfully resolving issues relating to delivery, mail theft and lost or damaged mail. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Postal Services Officer
Australia Post
2004.09 - Current
- Enhanced mail delivery efficiency by accurately sorting and distributing incoming correspondence.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues related to postal services.
- Maintained a safe work environment by adhering to safety guidelines and reporting potential hazards.
- Expedited package processing time with accurate weighing, labeling, and postage application.
- Ensured timely delivery of parcels by efficiently organizing assigned routes for optimal coverage.
- Strengthened teamwork among colleagues through effective communication and collaboration on tasks.
- Assisted customers in selecting appropriate shipping methods, leading to increased revenue from postage sales.
- Managed financial transactions accurately, ensuring correct payments for postal products and services.
- Completed daily administrative tasks such as updating records, filing documents, and managing inventory levels.
- Guaranteed confidentiality of sensitive information by following proper handling procedures for classified mail items.
- Supported smooth operations at the post office counter through precise record-keeping and organization of supplies.
- Contributed to overall operational efficiency by performing routine maintenance on mail-processing equipment when necessary.
- Promoted an inclusive workplace culture through respectful interactions with peers and supervisors from diverse backgrounds.
- Monitored post office lobby area for cleanliness and orderliness, providing a welcoming atmosphere for customers visiting the facility.
- Provided prompt assistance with passport applications, helping customers complete forms correctly and verifying required documentation.
- Delivered exceptional customer service while managing long queues during busy times, effectively minimizing wait times.
- Assisted management in meeting performance goals by staying informed about company policies and regulations regarding postal operations.
- Supported colleagues during periods of high workload, demonstrating flexibility and adaptability in taking on additional tasks when needed.
- Provided service and sales to walk-in customers.
- Monitored inventory of postage stamps and made orders to replenish.
- Upsold postal services like insurance and tracking.
- Used computer systems to track packages and update client information.
- Utilized customer service skills to provide exceptional service for repeat clientele.
Night Shift Filler
Woolworths Supermarket
2009.01 - 2012.01
- Improved inventory accuracy by diligently restocking shelves and ensuring correct product placement.
- Enhanced store presentation by maintaining clean and organized shelves during nightly shifts.
- Increased customer satisfaction with timely and accurate stocking of products in their designated areas.
- Streamlined the restocking process by collaborating with fellow team members to complete tasks efficiently.
- Ensured a safe work environment by promptly addressing spills, broken items, or other hazards.
- Strengthened teamwork among night shift staff through clear communication and collaboration on shared tasks.
- Maximized shelf space utilization with strategic product arrangement based on consumer shopping patterns and trends.
- Completed special projects assigned by supervisors, including resets, planogram updates, or endcap changes.
- Provided excellent customer service when encountering late-night shoppers seeking assistance or guidance.
- Optimized efficiency during high-volume periods through effective prioritization of tasks according to urgency.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Stocked designated items on shelves, end caps and displays.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Stocked shelves to match planogram images and instructions.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Kept work areas neat, clean and free from debris.
Production Worker
Krispy Kreme Donuts
2004.11 - 2006.11
- Improved production efficiency by streamlining assembly line processes and implementing time-saving techniques.
- Reduced waste in the production process by monitoring materials usage and adjusting procedures accordingly.
- Enhanced product quality by conducting regular inspections and identifying areas for improvement.
- Collaborated with team members to optimize workflow, resulting in increased productivity and reduced downtime.
- Maintained a safe working environment by adhering to safety protocols and promptly addressing potential hazards.
- Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Assembled and tested various products to meet production requirements and quality control standards.
- Inspected finished products for quality and adherence to customer specifications.
Purchasing Officer
Dae Young Apparel Corporation
1998.09 - 2004.03
- Enhanced supplier relationships by conducting regular performance evaluations and providing constructive feedback.
- Streamlined procurement processes for increased efficiency and cost savings by implementing effective negotiation strategies.
- Reduced purchasing lead times through proactive communication with suppliers and close monitoring of order progress.
- Developed a comprehensive vendor database, improving the selection process for better quality products and services.
- Collaborated with cross-functional teams to identify sourcing needs and establish procurement timelines.
- Optimized inventory levels by closely monitoring demand patterns and adjusting re-order points accordingly.
- Conducted market research to stay current on industry trends, ensuring competitive pricing for products and services procured.
- Evaluated potential suppliers based on their ability to meet delivery deadlines, product quality standards, and pricing competitiveness.
- Managed supplier contracts to ensure compliance with company policies and legal requirements, safeguarding against potential risks.
- Negotiated favorable payment terms with suppliers, resulting in improved cash flow management for the company.
- Coordinated international shipments, ensuring compliance with customs regulations and minimizing shipment delays due to documentation errors.
- Created comprehensive monthly reports on procurement activities, enabling senior management to make informed decisions regarding purchasing strategies.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Reviewed order updates to identify best practices aligned with corporate goals.
- Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.
- Managed vendor purchase order dispatch, delivery, and invoicing to set contractual guidelines and maintain budgetary regulations.
- Tracked inventory shipments and prepared spreadsheets detailing item information.
- Collaborated with buyers for special events and seasonal promotions to maintain adequate product stock and drive sales.
- Sourced vendors, built relationships, and negotiated prices.
- Purchased new products and oversaw inventory stocking and availability.
- Coordinated paperwork, updated spreadsheets, and maintained permanent records.
- Progressed through various purchasing, warehousing and leadership roles.
- Maintained documentation for all purchases.
- Accepted and processed supply requests from staff, and placed orders per procedures.
- Collaborated with internal departments to identify and manage demand for material and services.
- Identified and resolved supply chain issues to mitigate delays and production disruptions.
- Analyzed and reported on inventory levels to determine purchasing requirements.
- Sourced and qualified bidders, obtained favorable pricing and finalized contracts.
Education
Bachelor of Arts - Liberal Arts And Sciences
St Scholastica's College
Manila,PhilippinesNo Degree - Advance Accounting
TAFE NSW
Gymea, NSWCertificate in Makeup,Spray Tanning,Makeup
TAFE NSW
Gymea, NSW01.2021
Bachelor of Science - Business Administration And Management
De La Salle University
Dasmarinas, Cavite, Philippines04.1998
Skills
- Time Management
- Logistics Coordination
- Money Order Transactions
- Community Outreach
- Inventory Management
- Record Keeping
- Physical Stamina
- Delivery Scheduling
- Workplace Safety
- Mail Distribution
- Fraud Detection
- Parcel Tracking
- Computer Literacy
- Postal Regulations
- Address Verification
- Multitasking
- Postage Calculation
- Shipping Procedures
- Labeling Accuracy
- Return-to-Sender Processing
- Cash Handling
- Postal History Knowledge
- Box Rental Management
- Attention to Detail
- Signature Confirmation
- Organizational Skills
- Postal Equipment Operation
- Lifting Techniques
- Package Handling
- Mail Sorting
- Postal Code Knowledge
- Confidentiality Maintenance
- Express Mail Handling
- International Mail Processing
- Customs Forms
- Lost Mail Recovery
- Problem Solving
- Sorting Procedures
- Computer Savvy
- Expenses Tracking
- Federal Guideline Proficiency
- Retail Sales
- Mail Delivery
- Distribution Services
- Production Goal Setting
- Post Office Operations
- Sales Background
- Verbal/Written Communication
- Problem-Solving Skills
- Weight Calculations
- Loading and Unloading
- Team Collaboration
- Proficient in Microsoft Office
- Clerical Support
- Retail Services
Affiliations
- Full Time Mother of 3 and Loving wife, does household chores and make sure its organise and clean, plan and cook food for my family, help and support my children in their studies, make sure that we are all healthy and does routine health check, spend time with my kind and beautiful extended family and friends. loves sports like volleyball, tennis,badminton,table tennis and swimming.I also love to explore and see different scenic and places, I also love Korean Dramas which have a unique and excellent screenplay, I love KPOP
Languages
Filipino
Native or Bilingual
English
Full Professional
Korean
Timeline
Night Shift Filler
Woolworths Supermarket
2009.01 - 2012.01
Production Worker
Krispy Kreme Donuts
2004.11 - 2006.11
Postal Services Officer
Australia Post
2004.09 - Current
Purchasing Officer
Dae Young Apparel Corporation
1998.09 - 2004.03
Bachelor of Arts - Liberal Arts And Sciences
St Scholastica's College
No Degree - Advance Accounting
TAFE NSW
Certificate in Makeup,Spray Tanning,Makeup
TAFE NSW
Bachelor of Science - Business Administration And Management
De La Salle University
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