Sharon Maxwell
Springwood,NSW
Summary
Diligent professional with many years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management.
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Manager
Colourspot Nursery
Hawkesbury Heights, Nsw
09.2007 - Current
- Collaborated with external auditors during annual audits, providing necessary payroll records and explanations.
- Managed payroll for temporary, hourly and salaried employees.
- Entered corrected records into software and added additional adjustments as required.
- Resolved complex payroll issues, serving as the primary point of contact for employee inquiries and concerns.
- Managed year-end processing tasks, including tax document preparation and distribution to employees.
- Reviewed timesheets for accuracy before submitting them to accounting department.
- Oversaw the implementation and maintenance of payroll systems, streamlining operations and improving efficiency.
- Maintained detailed records of all wage calculations and deductions.
- Onboarded new employees in time reporting and payroll systems.
- Updated and maintained employee payroll records, ensuring confidentiality and data security.
- Managed the processing of new hires and terminations in the payroll system.
- Assisted in preparation of various tax documents including income tax returns and sales and use tax returns.
- Managed the accounts payable and receivable processes ensuring timely payments of invoices.
- Established strong relationships with decision-makers and influencers within client organizations.
- Resolved customer complaints regarding sales and service.
- Supported sales team members to drive growth and development.
- Managed daily operations of sales department, including supervision of staff members.
- Investigated customer complaints related to product quality or delivery times.
- Managed daily operations within budget constraints while meeting deadlines.
- Implemented cost-saving measures while maintaining high levels of product quality.
- Trained new staff on production processes and procedures.
- Participated in trade shows and conferences to represent the company, network, and generate leads.
- Identified needs of customers promptly and efficiently.
- Answered customer inquiries promptly and professionally.
- Tracked inventory levels and ordered supplies as needed.
- Built relationships, earning client trust through listening to drive sales.
- Worked with cross-functional teams to achieve goals.
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Communicated with dispatchers regarding pickup and delivery times.
- Obtained signatures needed to complete and process paperwork.
- Ensured deliveries were on time by following designated routes and adhering to traffic laws.
- Loaded and unloaded orders.
Catering Staff Member
Paul and Vickies Gourmet Catering
Katoomba, NSW
07.2002 - 07.2022
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Presented food and beverages to guests at tables.
- Supervised serving staff to drive high level of hospitality and food excellence.
- Communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Cleared dishes from tables during and after meal service to maintain clean dining area.
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Managed staff payroll activities
- Assisted in recruiting, interviewing, and hiring qualified personnel for the waitstaff team.
- Managed year-end processing tasks, including tax document preparation and distribution to employees.
Receptionist
Springwood Physiotherapy Sports Centre
Springwood , NSW
01.1992 - 07.2020
- Greeted Patients and provided them with assistance.
- Developed and maintained a filing system for essential documents, improving office organization.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Monitored office supplies inventory and placed orders when necessary.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Scheduled and confirmed patient appointments and consultations.
- Scheduled tests, doctors' appointments and x-rays for patients based on physician orders.
- Conducted patient intake interviews to collect medical information and insurance details.
- Entered insurance, demographics and health history into patient database.
- Informed patients of financial responsibilities prior to rendering services.
- Called patients to confirm scheduled appointments and obtain additional details.
- Straightened up waiting room to maintain neat and organized space.
- Demonstrated proper use of equipment such as wheelchairs and walkers to ensure safety of patients.
- Provided emotional support to patients throughout their rehabilitation process.
- Recorded body measurements and fit patients for braces, slings and crutches.
- Maintained positive interaction with facilities and clients, enhancing client relations.
Education
High School Diploma -
Springwood High School
Springwood, NSW12-1991
Skills
- Payroll administration
- Tax document preparation
- Employee onboarding
- Accounts payable
- Recruitment and hiring
- Customer relationship management
- Sales and support
- Staff training
- Computer skills
- Onboarding and orientation
- Vendor management
- Time management abilities
- Effective communication
- Record keeping
- Data entry
- Communication skills
- Problem solving
- Conflict resolution
Affiliations
- Fitness and health are important to me
- Love of the outdoors and travel, when given the opportunity
Certification
- MR drivers license
- completed competitive manufacturing course
- current first aid
Timeline
Manager
Colourspot Nursery
09.2007 - Current
Catering Staff Member
Paul and Vickies Gourmet Catering
07.2002 - 07.2022
Receptionist
Springwood Physiotherapy Sports Centre
01.1992 - 07.2020
High School Diploma -
Springwood High School
Similar Profiles
Rajvir KaurRajvir Kaur
General Laborer at Darvanda Plant Nursery + Clear View NurseryGeneral Laborer at Darvanda Plant Nursery + Clear View Nursery
Brigid SpeelmanBrigid Speelman
Sales Representative / Outside Sales at Burchell Nursery Bareroot Tree NurserySales Representative / Outside Sales at Burchell Nursery Bareroot Tree Nursery
Alma Acosta VelazquezAlma Acosta Velazquez
Bookeeper and Office Administrator at Scholls Farm and Nursery dba Twin Oaks NurseryBookeeper and Office Administrator at Scholls Farm and Nursery dba Twin Oaks Nursery