Summary
Overview
Work History
Education
Accomplishments
Additional Information
Timeline
Generic

Sharon McManus

Wallerawang,NSW

Summary

Dynamic professional with a proven track record at Ferrero and Bunnings Group, excelling in allergen awareness and effective communication skills. Demonstrated ability to lead teams to exceed performance targets through exceptional service and expert consultations. Renowned for adaptability and problem solving, significantly enhancing customer satisfaction and fostering team development. Detail oriented team player with strong organizational skills. Ready to help the team achieve company targets and goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience

Work History

F1 Confectioner

Ferrero
Lithgow
02.2022 - Current
  • Kept records of product batches produced during each shift for quality control purposes.
  • Ensured proper labeling of finished products before packaging them for sale or delivery.
  • Monitored food safety protocols to ensure products met health standards.
  • Performed daily cleaning tasks such as sanitizing surfaces and equipment.

Paint Expert

Bunnings Warehouse
Lithgow
07.2007 - 02.2017
  • Maintained records of all products used in each job.
  • Stirred paint during application process when necessary.
  • Ensured safety standards were met while working on ladders or scaffolding.
  • Calculated measurements accurately to ensure proper coverage of surfaces.
  • Assisted customers in selecting appropriate paints, finishes, and textures.
  • Replenished stock shelves with new cans of paint when necessary.
  • Kept up-to-date on new products, techniques, tools, and safety regulations related to painting industry.
  • Mixed paint colors to match customer specifications.
  • Operated POS system, inputted sales orders and tracked delivery or pick-up processes to expedite purchases.
  • Leveraged equipment and machinery to match and mix paint while visually distinguishing slight color variations.
  • Maintained current pricing information and informed customers of discounts and promotions to maximize customer spending and increase revenue.
  • Ordered product, stocked shelves and neatly and safely displayed products with corresponding information to fulfill customer painting needs in welcoming environment.
  • Demonstrated knowledge of paint types, faux and decorative finishes, painting tools and adhesives, solvents and caulk to offer customized recommendations for customer projects.
  • Managed customer telephone inquiries by giving accurate product information and product selection advice.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Recommended, selected and located merchandise based on customer desires.
  • Computed purchases and received and processed cash or credit payment.
  • Placed special orders or called other stores to find desired items.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Answered store and merchandise questions and led customers to wanted items.
  • Greeted customers to determine wants or needs.

Education

High School Diploma -

Portland Central SChool
Portland, NSW
11-1986

Accomplishments

  • Multiple Outstanding service awards
  • Mystery shopper award for 100% service satisfaction
  • Letters to prove Value of teamwork, going above and beyond to ensure customer satisfaction
  • General manager of operations letter of congratulations for excellence in customer service

Additional Information

I am a hard working team oriented person whom has excellent customer service skills, putting my clients needs first and foremost. Although i enjoy my current role at Ferrero, Customer service and satisfaction is the field where my passion truly lies. I derive great pleasure from helping customers have the most enjoyable experience possible, strengthening an ongoing relationship ensuring many return customers with total satisfaction. If there are any questions pertaining my current employment or my work ethic please do not hesitate to contact Liza Mason RTO Ferrero Lithgow on Ph.0439447570 or David See on Ph. 0425308160 

Please note that my current work involves shift work and if i am unable to answer my telephone please leave a message and i will answer you at my earliest convenience 

Thank you for your time and consideration,

Sincerely,

Sharon McManus

Timeline

F1 Confectioner

Ferrero
02.2022 - Current

Paint Expert

Bunnings Warehouse
07.2007 - 02.2017

High School Diploma -

Portland Central SChool
Sharon McManus