Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Sharon Milgate

North Albury,New South Wales

Summary

Efficient payroll administrator and tax officer adept at overseeing payroll, documentation and reporting functions with expertise in MYOB accounting software. Skilled at training and mentoring team members to maximise productivity, reduce errors and increase satisfaction. High level technical skills and attention to detail leading to optimum outcomes. Good relationship-building, communication and planning skills. Ready to bring years of progressive experience to a new permanent role.

Overview

37
37
years of professional experience

Work History

NDIS Support Worker

Sharon Milgate
11.2023 - 01.2024
  • Enhanced the quality of care for clients by providing personalised support and assistance with daily living activities.
  • Created progress reports and service notes.
  • Develop and implement individualised care plans.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.

Web Publisher

Tax Office
11.2009 - 05.2013
  • Enhanced user experience by optimizing website layouts and web content for various devices and platforms.
  • Maximized search engine visibility by implementing effective strategies and incorporating keyword optimisation techniques.
  • Improved website performance with regular updates, maintenance, bug fixes, and troubleshooting.

Web Project Manager

Tax Office
01.2006 - 11.2009
  • Enhanced website user experience by implementing responsive design and streamlined navigation.
  • Reduced project completion time by 25% through effective team management and resource allocation.
  • Streamlined internal communication processes, resulting in a more efficient and collaborative work environment.
  • Developed comprehensive project plans that clearly outlined project scope, timeline, resources, and deliverables.
  • Managed cross-functional teams to ensure timely delivery of high-quality web projects for clients across various industries.
  • Prepared detailed reports for senior management outlining project status, risks, accomplishments, and areas for improvement.
  • Served as the primary point of contact between clients, stakeholders, designers, developers, testers, content writers to ensure smooth collaboration throughout the project life cycle.

Accounting and Taxation Executive

Tax Office
02.2002 - 01.2006
  • Managed tax compliance, staying current on changing regulations.
  • Developed strong relationships with clients by providing exceptional customer service and resolving issues quickly and professionally.
  • Coordinated audits to ensure compliance while identifying opportunities for improvement in procedures.
  • Provided training to staff members on superannuation policies, procedures, tax regulations, and best practices for efficient operations.
  • Supported the implementation of new business initiatives by developing procedures and policies.

Office Manager

Kooka Brotha's
03.1999 - 12.2001
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organised workplace culture.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Boosted client satisfaction by effectively managing accounts and addressing concerns promptly.
  • Strengthened relationships with key clients, leading to increased repeat business.
  • Monitored and updated employee information in MYOB accounting system to add changes in salary, bonuses and deductions.
  • Responded to employee inquiries to provide assistance with payroll-related questions.
  • Calculated deductions and processed payroll for employees.

Taxation Officer

Tax Office
05.1987 - 05.1998
  • Enhanced tax compliance by conducting thorough audits and investigations on individual and corporate taxpayers.
  • Provided expert advice on complex tax matters, facilitating accurate reporting and reducing potential liabilities.
  • Conducted in-depth research on tax law changes, staying current on latest developments and best practices.
  • Resolved taxpayer disputes through effective negotiation skills, achieving mutually beneficial resolutions for all parties involved.
  • Responded to taxpayer questions and helped individuals complete and file tax documentation.
  • Professionally negotiated and dealt with taxpayers in confrontational situations.
  • Conducted call audits to assess interaction quality, accuracy and service success.

Education

High School Diploma -

Wodonga Catholic College
Wodonga, VIC
11.1987

Skills

  • Accounts Receivable & Payable
  • Bookkeeping Skills
  • Proficient in MYOB, Microsoft Word, Excel and Access
  • Payroll Processing
  • Tax Law & Compliance
  • Cash Flow Management
  • Data Management
  • Data Analysis
  • Business Relationship Management

Timeline

NDIS Support Worker

Sharon Milgate
11.2023 - 01.2024

Web Publisher

Tax Office
11.2009 - 05.2013

Web Project Manager

Tax Office
01.2006 - 11.2009

Accounting and Taxation Executive

Tax Office
02.2002 - 01.2006

Office Manager

Kooka Brotha's
03.1999 - 12.2001

Taxation Officer

Tax Office
05.1987 - 05.1998

High School Diploma -

Wodonga Catholic College

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Sharon Milgate