Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sharon Mills

Yarrawonga,Vic

Summary

Results-driven management professional with several years of experience in operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies. Challenge by new experiences with a quick ability to process and learn efficiently.

Overview

13
13
years of professional experience

Work History

Manager/Chef

Tame Cafe
Yarrawonga, Vic
10.2018 - Current
  • Coached, mentored and trained team members in order to improve their job performance.
  • Established processes to ensure efficient workflow throughout the organization.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Initiated new projects that resulted in increased productivity across all departments.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Organized special events such as Dinners and Special Functions.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Managed inventory levels to meet demand without overstocking, reducing waste.

Supervisor

Club Mulwala
Mulwala, NSW
07.2023 - 05.2024
  • Directed and supervised team of 15 employees in daily operations.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Responded to customer questions regarding products, prices and availability.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
  • Fostered a positive and motivating work environment, leading to an increase in team morale.
  • Trained new employees on company policies, job duties, and performance expectations.

Receptionist/Cash Room Clerk

Club Mulwala
Mulwala, NSW
01.2021 - 07.2023
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Verified visitors' identification cards before allowing access to the building.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Updated and recorded customer or client information to maintain accounts.
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Counted and balanced cash drawers on a daily basis.
  • Maintained accurate records of all cash transactions and deposits.
  • Performed opening and closing procedures for the cash room.
  • Prepared bank deposits and reconciled accounts as necessary.
  • Resolved discrepancies between actual cash amounts and expected cash amounts in the system.
  • Performed additional duties as assigned by management personnel.

Cafe Worker

Mulwala Water Ski Club
Mul, NSW
10.2015 - 10.2018
  • Greeted customers upon arrival and provided assistance with menu selections.
  • Prepared food orders, such as sandwiches, salads, and beverages.
  • Cleaned tables in the dining area before and after customer seating.
  • Stocked service areas with napkins, utensils, condiments, and other supplies.

Office Manager/Assistant Logistics Officer

Chapman Grain Services
Yarrawonga, VIC
05.2012 - 10.2015
  • Developed and implemented office policies and procedures.
  • Supervised staff members, organized schedules and delegated tasks.
  • Maintained filing system for records, correspondence and other documents.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Ensured compliance with applicable laws regarding employment practices.
  • Administered payroll and maintained proper documentation of employee personnel.

Education

High School Diploma -

Yarrawonga P-12
Yarrawonga, VIC
11-1991

Skills

  • Marketing
  • Performance management
  • Staff management
  • Budget control
  • Team leadership
  • Goal setting
  • Time management
  • Customer service
  • Work prioritization
  • Business administration
  • Decision-making
  • Relationship building
  • Clear communication
  • Customer relationship management (CRM)
  • Documentation and reporting
  • Operations management

Timeline

Supervisor

Club Mulwala
07.2023 - 05.2024

Receptionist/Cash Room Clerk

Club Mulwala
01.2021 - 07.2023

Manager/Chef

Tame Cafe
10.2018 - Current

Cafe Worker

Mulwala Water Ski Club
10.2015 - 10.2018

Office Manager/Assistant Logistics Officer

Chapman Grain Services
05.2012 - 10.2015

High School Diploma -

Yarrawonga P-12

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Sharon Mills