Sharon Muir
Narangba,QLD
Summary
Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and reliable with strong ability to handle most tasks. Highly organized, proactive and punctual with team-oriented mentality. Responsible and motivated student ready to apply education in the workplace. Offers excellent ability to handle challenging work, and excellent time management skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Store Support Associate
Big W
Chermside, QLD
10.2006 - Current
- Supervised team employees and delegated duties and responsibilities to each member.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Delivered customer service and handled inquiries and complaints.
- Managed safety and health programs, enforcing compliance with occupational health and safety regulations.
- Conducted regular inspections of facilities to check compliance with fire, hazard and safety guidelines.
- Operated forklift equipment safely and responsibly to move large quantities of merchandise around the warehouse or store floor area.
- Generated reports detailing weekly sales figures for management review.
- Performed cash register operations accurately and efficiently.
- Trained new employees on proper merchandising techniques for product display purposes.
- Answered and directed incoming calls using multi-line telephone system.
- Provided guidance on health and safety issues to staff members.
- Ensured proper use of personal protective equipment.
- Investigated accidents or incidents to identify root causes and determine corrective action plans.
- Assisted in the preparation of documents for claims processing.
- Received shipments, signed off on packages and documented incoming items in computer system.
- Cross-trained on different positions to best support team during peak periods.
- Checked incoming shipments for accuracy and reported any discrepancies to management immediately.
- Assisted with unloading trucks filled with merchandise deliveries.
- Handled customer complaints in an efficient manner while maintaining a professional attitude at all times.
- Answered telephone to give callers store information and look up order details.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Followed loss prevention guidelines to deter theft.
- Operated scanning equipment for price checks and stock replenishment.
Education
Certificate 3 in individual Support - Age And Disability
Kirana College
OnlineSkills
- Leadership
- Calm Under Pressure
- Written Communication
- Team building
- Task Prioritization
- Customer Service
- Verbal Communication
- Communication
- Teamwork and Collaboration
- Relationship Building
- Google Drive
- Multitasking
- Problem Resolution
- Organization
- Social Perceptiveness
- First Aid Training
- Occupational health
- Reliability
- Active Listening
- Attention to Detail
- Adaptability and Flexibility
- Time management abilities
- Team Collaboration
- Decision-Making
- Time Management
- Problem-Solving
Affiliations
- Have my own Embroidery business and am able to balance my job and my company at the same time.
Certification
- First Aid Certificate
- Walkie Stacker License
- Electronic Pallet Jack License
- Health and Safety Officer
- Uninon Shop Steward
References
References available upon request.
Timeline
Store Support Associate
Big W
10.2006 - Current
Certificate 3 in individual Support - Age And Disability
Kirana College
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