Sharon Newton

Case Manager Family & Domestic Violence

The Salvation Army

02.2012 - 11.2023

Assess referrals for service selection criteria, complete risk assessments, safety plans and intake processes.
Achieved positive client outcomes by developing and implementing comprehensive case management plans.
Enhanced communication between clients and providers through consistent follow-ups and progress updates.
Coordinated essential services for clients, resulting in improved overall well-being and self-sufficiency.
Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Participated in regular professional development opportunities to stay current on best practices within the field of case management.
Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect as mandated by law.
Streamlined service coordination efforts through diligent maintenance of client files and efficient use of case management software tools.
Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
Developed and implemented comprehensive case management plans to address client needs and goals.
Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Monitored clients' progress and tracked client services to provide crisis interventions.
Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
Developed and implemented safety plans for clients at risk of harm to provide protection.
Utilized trauma-informed approach to promote healing and empowerment for clients.
Provided leadership, guidance and support to staff members.
Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Established and maintained relationships with key stakeholders.
Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
Complete home visits with off site clients and outreach clients to monitor safety and risk through continued case management.
Complete notifications to child safety services in relation to children at risk and work with mother or refer to appropriate services to keep children out of child protection system.