Sharon Ng
Melbourne,VIC
Summary
Business-minded individual tackling any job task with expertise in FMCG industry and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
35
35
years of professional experience
Work History
Director
Life Asia Foods Pty Ltd
Melbourne, Victoria
10.2018 - 03.2024
- Identified opportunities for improvement in operational performance metrics.
- Managed budgeting and financial planning processes for the organization.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Analyzed customer feedback data to identify trends in product performance or customer service issues.
- Collaborated with senior leadership to set long-term objectives for the company.
- Streamlined supply chain management to reduce costs and improve efficiency.
Secretary to Managing Director
Low Yat Property Services Sdn. Bhd.
Kuala Lumpur, Malaysia
06.1990 - 05.1991
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Created agendas and took minutes during meetings; distributed notes in a timely manner afterwards.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Anticipated leadership needs by preparing or gathering records, reports and correspondence.
- Managed multiple calendars and contacts using computer software.
Administrative Officer
Syarikat Pembenaan Yeoh Tiong Lay Sydn Bhd.
Kuala Lumpur, Malaysia
06.1989 - 06.1990
- Sorted incoming mail for distribution to appropriate personnel.
- Organized and maintained filing systems for confidential documents, correspondence, and reports.
- Assisted in compiling monthly expense reports.
- Answered phone inquiries, directed calls and took messages.
- Provided administrative support to department staff including typing letters and reports; preparing mailings; photocopying; collating; faxing; scanning documents.
- Monitored email accounts regularly and responded appropriately within established timeframes.
- Developed and implemented administrative procedures to improve operational efficiency.
Junior Secretary
Mentakab Vencer & Plywood Sdn Bhd
Kuala Lumpur, Malaysia
01.1989 - 06.1989
- Scheduled meetings with internal staff and external clients and vendors as needed.
- Compiled data from various sources for use in preparation of reports.
- Greeted visitors and scheduled appointments.
- Assisted in the onboarding process of new employees.
- Answered and directed incoming telephone calls, took messages, and provided information.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products.
- Proofread documents for accuracy prior to distribution.
- Opened mail for distribution or forwarding to appropriate personnel and departments.
- Provided administrative support to management team members as required.
- Typed letters, reports, memos, agendas, forms, and other documents as requested.
Education
Certificate of Executive Secretaryship
JT Frank - Strategic Group
Kuala Lumpur, Malaysia06-1993
Certificate in Administration And Office Managemen
ITC Management Centre
Kuala Lumpur, Malaysia01-1992
Diploma in Executive Secretaryship
Stamford Management Centre
Kuala Lumpur, Malaysia05-1989
Skills
- Budget Control
- Business Planning
- Contract Management
- Logistics Management
- Business Administration
- Contract Negotiation
- Staff Management
- Team Management
- Sales Coaching
- Sales management
Languages
Chinese (Mandarin)
Professional
Chinese (Cantonese)
Professional
Malay
Professional
References
References available upon request.
Timeline
Director
Life Asia Foods Pty Ltd
10.2018 - 03.2024
Secretary to Managing Director
Low Yat Property Services Sdn. Bhd.
06.1990 - 05.1991
Administrative Officer
Syarikat Pembenaan Yeoh Tiong Lay Sydn Bhd.
06.1989 - 06.1990
Junior Secretary
Mentakab Vencer & Plywood Sdn Bhd
01.1989 - 06.1989
Certificate of Executive Secretaryship
JT Frank - Strategic Group
Certificate in Administration And Office Managemen
ITC Management Centre
Diploma in Executive Secretaryship
Stamford Management Centre
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