Sharon Pancrazi

Reception:

• Greeted incoming visitors and clients professionally and provided friendly knowledgeable assistance.
• Answered incoming calls to resolve client issues and direct to appropriate member of the legal team.
• Confirmed appointments, communicated with clients, and updated client records.
• Handled cash transactions, web based payment systems and EFTPOS and maintained payments records accurately.

Legal Secretary:

• Expertly transcribed legal correspondence using dictaphone.
• Preparation of legal correspondence including Wills, Codicils, Powers of Attorney, Enduring Guardians, Statutory Declarations, Binding Financial Agreements and estate matters.
• Preparation of Contracts for Sale including ordering property certificates from Council (zoning, sewerage diagrams, pool compliance and building certificates.
• Ordering survey reports, strata inspection reports, pest and building inspections for properties on behalf of clients.
• Creation and management of precedents in LEAP.
• Assisting with conveyancing matters including use of PEXA.
• Handled confidential and sensitive information with discretion and tact.

• Providing Executive level support to the Managing Director, sales support, office management and liaison with warehouse and overseas distributors and key stakeholders.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Maintenance of Quality Management System ISO9001:2015 - Creating and maintaining documentation for all internal procedures and processes.
• Monthly Quality Meetings, Internal Audits, Preventative and Corrective Action Procedures.
• Organization of international sales and purchases, import and export (air freight and sea freight), liaison with freight forwarders and customs agents.
• Generation of invoices, purchase orders, quotations and proforma invoices using Xero and DEAR Inventory
• Stock management and stock take - using DEAR Inventory.
• Programs used include MS Word, Outlook, PowerPoint, Excel, Publisher and Xero, DEAR Inventory (add on to Xero for Inventory Management), SharePoint.

• Provide executive level administrative support for the Director who had a number of interests including property development, politics and philanthropic endeavours.
• Communication with high profile leaders in the community (business, government and religious).
• Extensive diary management for Director - plan and schedule meetings, teleconferences, media and regular domestic and international travel.
• Preparation of complex and sensitive correspondence, advanced document preparation, organization and distribution of Board papers.
• Plan and coordinate corporate luncheons, training events, functions, meetings and conferences.
• Negotiate terms and pricing agreements with resorts, vendors, caterers and other providers for service at special events.
• Point of contact for conveyancers, lawyers and clients regarding contracts for sale of property.