Sharon Parker

• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Processed transactions accurately while maintaining a high level of customer service.
• Increased sales by building strong customer relationships and providing excellent service.
• Helped customers locate products and checked store system for merchandise at other sites.
• Assisted customers with prompt and polite support in-person and via telephone.
• Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
• Collaborated with team members to achieve a cohesive and efficient store environment.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

• Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
• Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
• Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.

• Supervised a team of administrative professionals, providing guidance, support, and constructive feedback to ensure high-quality service delivery.
• Managed budgets and financial reporting, enabling effective allocation of resources and timely identification of potential cost savings.
• Developed effective filing systems that streamlined document retrieval, increasing efficiency within the workplace.
• Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.

During my 12 years at Toyota I progressed through three different roles within the organization.

Sales Office Manager

Duties
• Sales quotations
• Extensive use of Microsoft Outlook and PowerPoint
• High levels of customer service
• Meeting deadlines
• Overseeing the work of the sales team
• Working closely with the Business Development Manager and Board of Directors
• Compiling and presenting monthly sales figures
• Driven to meet targets
• Motivating the sales team

Service Department Administrator
Duties
• Scheduling jobs for the engineers
• Liaising with the stores department to ensure parts where available for engineers
• Managing service contracts
• Maintaining customer service accounts
• Developing new business for the department
• Price negotiation
• Managing in-house computer system
• Ensuring all paperwork was accurate and up to date
• Answering both face to face and telephone service queries

Reception/Administrator
Duties
• Managing a busy switchboard system
• Typing invoices and statements
• Photocopying, faxing and filing
• Customer service
• Fully conversant in all Microsoft office applications