Sharon Paterson

Owner operator of small Real Estate Agency

• Developed and implemented property management strategies to enhance operational efficiency.
• Oversaw leasing operations, ensuring compliance with contractual agreements and local regulations.
• Coordinated budget preparation and financial forecasting for real estate projects.
• Managed tenant relations, addressing concerns to improve satisfaction and retention rates.
• Led market analysis initiatives to identify investment opportunities and optimize portfolio performance.
• Streamlined maintenance processes, reducing response times and improving service quality for tenants.
• Mentored junior staff on best practices in property management and customer service excellence.
• Directed the execution of property acquisition assessments, evaluating potential risks and returns effectively.
• Promptly responded to tenant complaints and concerns for over 80 properties.
• Maintained current contract files as prescribed by company contract policies and procedures.
• Scheduled outside contractors for major maintenance issues.

• Managed tenant relations, resolving issues to maintain high satisfaction levels.
• Oversaw property maintenance schedules, ensuring timely repairs and upkeep of facilities.
• Conducted regular inspections to identify potential hazards and compliance issues.
• Developed and implemented leasing strategies to optimize occupancy rates across properties.
• Analyzed market trends to inform rental pricing and enhance competitive positioning.
• Coordinated with vendors and contractors to ensure quality service delivery within budget constraints.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
• Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
• Followed up on delinquent tenants and coordinated collection procedures.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.

• Streamlined reporting processes for financial performance, improving accuracy and efficiency in operations.
• Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
• Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
• Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
• Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
• Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
• Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
• Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
• Streamlined rent collection processes, significantly reducing late payments.
• Collected and maintained careful records of rental payments and payment dates.
• Generated leads for sales and rental properties through cold calls and referrals.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.

• Resolved customer inquiries through effective communication and problem-solving techniques.
• Managed high-volume call flow while maintaining service quality standards.
• Trained new hires on customer service protocols and company policies.
• Collaborated with cross-functional teams to enhance customer satisfaction initiatives.
• Developed and maintained comprehensive knowledge of product offerings and services.
• Streamlined complaint resolution processes, improving overall response times.
• Led efforts to optimize workflows, resulting in increased operational efficiency.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.