Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Timeline
Generic

Sharon Patrick

Basin View,NSW

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Strategic-thinking individual experienced in developing high performing teams, with strong experience in communication and stakeholder engagement. Offering engaging and pleasant personality with expertise improving customer relationships. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

20
20
years of professional experience

Work History

Manager, Engagement and Policy

Department of Education NSW
01.2023 - Current
  • Built and led the Engagement and Policy team in TQI, ensuring that all Department of Education and NSW government guidelines are met.
  • Delivered multiple strategic projects for internal clients including new SharePoint site, communication strategy for Curriculum Implementation Professional Learning (CIPL) and the School Magazine.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with stakeholders.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Senior Communications Officer

Crown Lands
12.2021 - 12.2022
    • Project managed the review, development, build and migration of the Crown Lands website.
    • Managed contracts and finances for the project.
    • Managed stakeholder research, graphic design and content review for project.
    • Managed communication with all stakeholders for the project.
    • Developed and delivered communication for the website to departmental staff.

Project officer

Marine Estate
01.2020 - 11.2021
    • Deliver communication strategies to increase awareness of the 10-year Marine Estate Management Strategy (MEMS).
    • Manage various projects including budget, risk assessment and mitigation strategies.
    • Facilitated workshops to collect project requirements and user feedback.
    • Develop relationships with stakeholders including local government, industry and maintain and expand stakeholder databases.
    • Collaborate across agencies including Department of Planning; Department of Environment, Energy and Science (EES); and Transport for NSW.

Fisheries Management Officer

NSW Department of Primary Industries
04.2015 - 12.2019
    • Moved to the south coast from Canberra.
    • General administrative duties.

Assistant Director

Communications Team Food Standards Australia New Zealand
02.2014 - 05.2014
    • Short term contract to develop communication strategies and manage the intranet.

Executive Officer

Corporate Division ACCC
03.2013 - 09.2013
    • Development of HR strategies to improve PMES results.
    • Provided secretariat support.
    • Handled administrative management, personnel issues and supply requirements for unit.
    • Mitigated business risks by working closely with staff members and assessing performance.

Director

External Communications – ACCC
05.2012 - 03.2013
    • Developed strategies to position the ACCC externally.
    • Developed strategies to review and optimise team functionality.
    • Oversaw operations to achieve daily and long-term goals.
    • Managed team budget and expenditure.
    • Worked closely with organizational leadership to guide operational strategy.
    • Monitored and coordinated workflows to optimize resources.

Acting General Manager

Strategic Communications Branch – ACCC
04.2012 - 05.2012
    • Overseeing the strategic direction of the branch in addition to the day-to-day activities of the branch
    • Delivered a major market research project
    • Downsized the branch to meet the efficiency dividend.
    • Managed time efficiently in order to complete all tasks within deadlines.

Director

Internal Communication and Publishing - ACCC
05.2010 - 04.2012
    • Ensure the new team supported the objectives of the ACCC.
    • Reduced the spend on publications and improved business processes.
    • Introduced strategies to increase staff engagement.
    • Managed daily operations, including remote teams.
    • Established team performance goals to support the strategic plan.
    • Evaluated company documentation to ensure alignment with regulatory requirements.

Assistant Director

Internal Communication and Publishing Team - Department of Veterans' Affairs
02.2004 - 05.2010
  • Managed the Web and Internal Communication Teams,and worked closely with the Director to lead the teams through a major period of change, including downsizing, organisational restructure, and the introduction of SharePoint.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Trained and mentored new employees on industry practices and business operations.

Education

Project management in practice - Project Management

Internal DoE
Online
05.2023

Leadership training - NSW Rural Fire Service (RFS) - Leadership Training

Rural Fire Service
Shoalhaven
01.2022

Engagement Essentials – IAP2 - Customer Engagement

IAP2
Online
01.2021

Project Management - Project Management

Prince 2
Canberra, ACT
11.2010

Master of Arts - Journalism

Wollongong University
Wllongong
12.2005

Marketing Certificate - Marketing

Wollongong TAFE
Wollongong
12.1991

Bachelor of Arts - Communication And Public Relations

Canberra University
Canberra, ACT
12.1988

Skills

  • Strategic Planning
  • Project Management and Co-ordination
  • Staff Management and Development
  • Budget Control and Management
  • Internal and external communication
  • Issues Resolution
  • Stakeholder Engagement
  • Policies and procedures
  • Verbal and written communication

References

Ms Pip Welman, philippa.welman@det.nsw.edu.au 

Ms Tess Gordon, tess.gordon@det.nsw.edu.au

Hobbies and Interests

  • Deputy Captain Basin View RFS
  • Event Director Huskisson parkrun
  • Hiking
  • Swimming
  • Weightlifting

Timeline

Manager, Engagement and Policy

Department of Education NSW
01.2023 - Current

Senior Communications Officer

Crown Lands
12.2021 - 12.2022

Project officer

Marine Estate
01.2020 - 11.2021

Fisheries Management Officer

NSW Department of Primary Industries
04.2015 - 12.2019

Assistant Director

Communications Team Food Standards Australia New Zealand
02.2014 - 05.2014

Executive Officer

Corporate Division ACCC
03.2013 - 09.2013

Director

External Communications – ACCC
05.2012 - 03.2013

Acting General Manager

Strategic Communications Branch – ACCC
04.2012 - 05.2012

Director

Internal Communication and Publishing - ACCC
05.2010 - 04.2012

Assistant Director

Internal Communication and Publishing Team - Department of Veterans' Affairs
02.2004 - 05.2010

Project management in practice - Project Management

Internal DoE

Leadership training - NSW Rural Fire Service (RFS) - Leadership Training

Rural Fire Service

Engagement Essentials – IAP2 - Customer Engagement

IAP2

Project Management - Project Management

Prince 2

Master of Arts - Journalism

Wollongong University

Marketing Certificate - Marketing

Wollongong TAFE

Bachelor of Arts - Communication And Public Relations

Canberra University

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Sharon Patrick