Sharon Paul
580 Hay Street, Perth,Western Australia
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
1
1
Certificate
Work History
Administrative Assistant
Regis Resources
Subiaco, WA
05.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Scheduled office meetings and client appointments for staff teams.
- Data Entry and Archiving and managing confidential documents for office records.
Customer Service Representative - Casual
Perth Convention And Exhibition Centre
Perth, WA
04.2023 - Current
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Casual Cashier Position
Perth Social Club
Perth, WA
11.2022 - Current
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Welcomed customers and helped determine their needs.
- Processed customer refunds and exchanges according to established guidelines.
- Greeted customers entering store and responded promptly to customer needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
The Pizza Lounge
The Pizza Lounge
Swanbourne, WA
07.2022 - 01.2023
- Worked with customers to understand needs and provide excellent service.
- Maintained excellent attendance record, consistently arriving to work on time.
- Identified issues, analyzed information and provided solutions to problems.
- Developed and maintained courteous and effective working relationships.
- Improved operations through consistent hard work and dedication.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained energy and enthusiasm in fast-paced environment.
Coles
Coles
Mosman Park, WA
08.2013 - 08.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Managed team of employees, overseeing hiring, training and professional growth of employees
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Carried out day-to-day duties accurately and efficiently
Shift Manager
Red Rooster Restaurant
Peppermint Grove, WA
02.2012 - 08.2014
- Excelled in every store position and regularly backed up front-line staff.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained and mentored new employees to maximize team performance.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Exercised composure under pressure and in escalated customer service scenarios.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Tracked receipts, employee hours and inventory movements.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Trained and mentored new employees to maximize team performance
- Performed about 50 services during lunch hour with a team of 5 members everyday.
- Exercised composure under pressure and in escalated customer service scenarios
Education
Bachelor of Commerce - Ecommerce
Mumbai University SMRK College
Nasik, Maharashtra, India 06.2005 - 05.2008
Skills
Stocking and replenishing
Professional telephone demeanor
Multi-line phone talent
Creative problem solving
Complaint resolution
Customer assistance
Customer Relations
Retail experience
Point of sale operation
Spreadsheet management
Multi-lingual
Certification
RSA
Timeline
Administrative Assistant
Regis Resources
05.2023 - Current
Customer Service Representative - Casual
Perth Convention And Exhibition Centre
04.2023 - Current
RSA
11-2022
Casual Cashier Position
Perth Social Club
11.2022 - Current
The Pizza Lounge
The Pizza Lounge
07.2022 - 01.2023
Coles
Coles
08.2013 - 08.2015
Shift Manager
Red Rooster Restaurant
02.2012 - 08.2014
Bachelor of Commerce - Ecommerce
Mumbai University SMRK College
06.2005 - 05.2008