Sharon Pratap

• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Helped clients manage and reach individual goals, supporting independent progression and social skills.
• Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
• Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
• Established trusting relationships with clients and their families through empathetic communication and active listening.
• Kept clients engaged in social networks and communities for personal health and growth.
• Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
• Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
• Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
• Supported clients in accessing community resources, enhancing their integration and participation in community activities.
• Encouraged clients to engage in physical activities, promoting healthier lifestyles and wellbeing.
• Assisted clients in developing and setting realistic goals to promote positive change.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Excellent communication skills, both verbal and written.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

Passionate about learning and committed to continual improvement.

* Assist with MetCalls.

* Answering Specialist Phone Calls

• Demonstrated respect, friendliness and willingness to help wherever needed.