SHARON Rafferty
Summary
Detail-oriented administrative professional with exceptional interpersonal skills and a strong background in public relations.
Energetic Event Manager with a successful seven-year career in planning, coordinating, and executing high-profile events such as the Canungra Rodeo and Canungra Show, complemented by expertise in cost-effective budgeting and event marketing.
Dedicated Personal Assistant with extensive experience in the retail industry, consistently maintaining a professional attitude while delivering high-quality results through effective communication and organisation. Known for reliability and initiative, with a proven ability to anticipate client needs and align them with business objectives to drive team success.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Event Manager / Secretary
Canungra Show Society
01.2019 - Current
- Event Management; planning, facilitating logistics
- Reporting
- Facilitated communication between internal and external stakeholders to keep all parties well-informed and managed effectively
- Managed administrative logistics of events planning, event booking and event promotions.
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
- Delivered prompt payment for event vendors, venues, staff, and transportation providers.
- Liaised with marketing and PR colleagues to promote special events.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Coordinated logistics for events, ensuring seamless execution of schedules and resources.
- Developed comprehensive event plans to enhance attendee experience and engagement.
- Managed vendor relationships, negotiating contracts to optimize service delivery and cost efficiency.
- Led volunteer teams, providing training and support to ensure effective event operations.
- Oversaw budget allocations for events, ensuring fiscal responsibility and adherence to financial guidelines.
- Established strategic partnerships with local businesses to enhance event visibility and sponsorship opportunities.
Management Assistant / Bookkeeper / Administration Payroll
Activate Life Rehabilitation
01.2015 - Current
- MYOB
- Payroll (employees, contractors) 25 staff
- Delivered exceptional administrative support to office staff, promoting excellence in office operations. Nationwide company
- Office-wide software support and training, troubleshooting issues and optimizing usage.
- Appointment management
- Accounts Payable/Receivable
- Management assistance
- Facilitated communication between departments to streamline workflows.
- Fostered strong relationships with clients by providing exceptional customer service during interactions both in-person and via phone or email correspondence.
- Microsoft Office (Word, Excel, Teams)
- Medical Practice Management - Frontdesk / PracSuite
- Contributing to and implementing new systems - PracSuite / NDIS
- Competence in MS Office suite, including the creation and use of Excel spreadsheets
- Coordinated daily administrative functions to enhance operational efficiency.
Field Officer
Australian Bureau of Statistics
01.2019 - 03.2019
- Census Test Team
- Census forms delivery / customer service
- Administration duties
Administration Support
Aussie Lifestyle Properties
01.2016 - 01.2017
- Entry / Exit Reporting
- File management
- Data entry
- Office Assistant
- Entered and maintained departmental records in company database.
- Computerized office activities, maintained customer communications and tracked records through delivery.
Field Officer
Australian Bureau of Statistics
01.2016 - 03.2016
- Deliver Census forms
- Administration duties
- Customer service
Personal Assistant / Administration, Personal Assistant
Aitken's Saddlery
01.2008 - 01.2014
- Supporting the Director in tasks to support her in the success of the company
- Displayed absolute discretion at handling confidential information.
- Supporting and directing team
- Liaising with Suppliers to establish productive relationship
- Payroll - Myob Powerpay
- Staff management / Roster
- Customer service
- Policy/Procedure documenting
- Insurance Management
- Invoicing / stock receipting
Owner/ operator
Freshness 4 U
01.1998 - 01.2008
- Fruit and vegetable home delivery/wholesale
- MYOB Accounting, MS Word and Excel
- Bookkeeping/accounting, GST Activity statements
- Purchasing, Quality control, Internet marketing
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Reconciled daily sales, returns and financial reports in MYOB
Support Worker
Gold Coast Family Support Group
01.2004 - 01.2005
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Driving, Assistance/Management of Clients affairs
- Kept clients engaged in social networks and communities for personal health and growth.
- Promoted community integration by providing extensive physical, emotional and social support.
- Visited home environments to help clients develop comprehensive life, technical and job skills.
Officer Assistant
Gold Coast City Council Insurance
01.2002 - 01.2004
- Data entry, Dictaphone, File Management
- Handled administrative requirements, maintained records and submitted operational reports.
Information Officer
Gold Coast City Council
01.2001 - 01.2003
- Customer Service, Research /File management, Records/documents management
Customer Service Manager, Administrative Officer, Computer Support Officer
Centrelink
01.1990 - 01.1998
- Customer Service
- Administrative Duties
- Managed files and records for clients and adhered to departmental procedures
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Administrative Service Officer
Australian Taxation Office
01.1988 - 01.1990
- Clerical duties, Customer Service, Research, Records/documents management
Shop assistant Lay-by /Office assistant
COLES / KMART
01.1986 - 01.1988
- Sales, Office duties, Cash handling
- Completed clerical tasks such as filing, copying and distributing mail.
- Answered incoming phone calls and transferred to staff members or provided requested information.
- Completed daily tasks accurately and on-time to support shop needs.
- Greeted customers entering store and offered assistance with requirements.
Education
Associate of Science - Animal Husbandry
Thomson Education
Melbourne2008
Certificate in Business Studies - Business Administration
Western Institute of Technology
Melbourne, VIC11.1989
Student
Tottenham High School
Tottenham, VIC1986
Student
Benowa State Primary School
Benowa, QLD1982
Skills
- Event management expertise
- Database management
- Clear and concise communication
- Financial transaction processing
- Payroll management
- Proficient in Microsoft Office
- Account Reconciliation
- Experience in risk analysis
- Effective time management
- Service excellence
- Stakeholder communication
- Valid Driver's License
- Customer engagement
Certification
Blue Card - Working with children
NDIS work Screening
First Aid
Event traffic Marshall
Timeline
Event Manager / Secretary
Canungra Show Society
01.2019 - Current
Field Officer
Australian Bureau of Statistics
01.2019 - 03.2019
Administration Support
Aussie Lifestyle Properties
01.2016 - 01.2017
Field Officer
Australian Bureau of Statistics
01.2016 - 03.2016
Management Assistant / Bookkeeper / Administration Payroll
Activate Life Rehabilitation
01.2015 - Current
Personal Assistant / Administration, Personal Assistant
Aitken's Saddlery
01.2008 - 01.2014
Support Worker
Gold Coast Family Support Group
01.2004 - 01.2005
Officer Assistant
Gold Coast City Council Insurance
01.2002 - 01.2004
Information Officer
Gold Coast City Council
01.2001 - 01.2003
Owner/ operator
Freshness 4 U
01.1998 - 01.2008
Customer Service Manager, Administrative Officer, Computer Support Officer
Centrelink
01.1990 - 01.1998
Administrative Service Officer
Australian Taxation Office
01.1988 - 01.1990
Shop assistant Lay-by /Office assistant
COLES / KMART
01.1986 - 01.1988
Associate of Science - Animal Husbandry
Thomson Education
Certificate in Business Studies - Business Administration
Western Institute of Technology
Student
Tottenham High School
Student
Benowa State Primary School