Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SHARON Rafferty

Summary


Detail-oriented administrative professional with exceptional interpersonal skills and a strong background in public relations.

Energetic Event Manager with a successful seven-year career in planning, coordinating, and executing high-profile events such as the Canungra Rodeo and Canungra Show, complemented by expertise in cost-effective budgeting and event marketing.

Dedicated Personal Assistant with extensive experience in the retail industry, consistently maintaining a professional attitude while delivering high-quality results through effective communication and organisation. Known for reliability and initiative, with a proven ability to anticipate client needs and align them with business objectives to drive team success.

Overview

40
40
years of professional experience
1
1
Certification

Work History

Event Manager / Secretary

Canungra Show Society
01.2019 - Current
  • Event Management; planning, facilitating logistics
  • Reporting
  • Facilitated communication between internal and external stakeholders to keep all parties well-informed and managed effectively
  • Managed administrative logistics of events planning, event booking and event promotions.
  • Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
  • Delivered prompt payment for event vendors, venues, staff, and transportation providers.
  • Liaised with marketing and PR colleagues to promote special events.
  • Oversaw preparation and management of event budgets to deliver at or below projected costs.
  • Coordinated logistics for events, ensuring seamless execution of schedules and resources.
  • Developed comprehensive event plans to enhance attendee experience and engagement.
  • Managed vendor relationships, negotiating contracts to optimize service delivery and cost efficiency.
  • Led volunteer teams, providing training and support to ensure effective event operations.
  • Oversaw budget allocations for events, ensuring fiscal responsibility and adherence to financial guidelines.
  • Established strategic partnerships with local businesses to enhance event visibility and sponsorship opportunities.

Management Assistant / Bookkeeper / Administration Payroll

Activate Life Rehabilitation
01.2015 - Current
  • MYOB
  • Payroll (employees, contractors) 25 staff
  • Delivered exceptional administrative support to office staff, promoting excellence in office operations. Nationwide company
  • Office-wide software support and training, troubleshooting issues and optimizing usage.
  • Appointment management
  • Accounts Payable/Receivable
  • Management assistance
  • Facilitated communication between departments to streamline workflows.
  • Fostered strong relationships with clients by providing exceptional customer service during interactions both in-person and via phone or email correspondence.
  • Microsoft Office (Word, Excel, Teams)
  • Medical Practice Management - Frontdesk / PracSuite
  • Contributing to and implementing new systems - PracSuite / NDIS
  • Competence in MS Office suite, including the creation and use of Excel spreadsheets
  • Coordinated daily administrative functions to enhance operational efficiency.

Field Officer

Australian Bureau of Statistics
01.2019 - 03.2019
  • Census Test Team
  • Census forms delivery / customer service
  • Administration duties

Administration Support

Aussie Lifestyle Properties
01.2016 - 01.2017
  • Entry / Exit Reporting
  • File management
  • Data entry
  • Office Assistant
  • Entered and maintained departmental records in company database.
  • Computerized office activities, maintained customer communications and tracked records through delivery.

Field Officer

Australian Bureau of Statistics
01.2016 - 03.2016
  • Deliver Census forms
  • Administration duties
  • Customer service

Personal Assistant / Administration, Personal Assistant

Aitken's Saddlery
01.2008 - 01.2014
  • Supporting the Director in tasks to support her in the success of the company
  • Displayed absolute discretion at handling confidential information.
  • Supporting and directing team
  • Liaising with Suppliers to establish productive relationship
  • Payroll - Myob Powerpay
  • Staff management / Roster
  • Customer service
  • Policy/Procedure documenting
  • Insurance Management
  • Invoicing / stock receipting

Owner/ operator

Freshness 4 U
01.1998 - 01.2008
  • Fruit and vegetable home delivery/wholesale
  • MYOB Accounting, MS Word and Excel
  • Bookkeeping/accounting, GST Activity statements
  • Purchasing, Quality control, Internet marketing
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Reconciled daily sales, returns and financial reports in MYOB

Support Worker

Gold Coast Family Support Group
01.2004 - 01.2005
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Driving, Assistance/Management of Clients affairs
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Promoted community integration by providing extensive physical, emotional and social support.
  • Visited home environments to help clients develop comprehensive life, technical and job skills.

Officer Assistant

Gold Coast City Council Insurance
01.2002 - 01.2004
  • Data entry, Dictaphone, File Management
  • Handled administrative requirements, maintained records and submitted operational reports.

Information Officer

Gold Coast City Council
01.2001 - 01.2003
  • Customer Service, Research /File management, Records/documents management

Customer Service Manager, Administrative Officer, Computer Support Officer

Centrelink
01.1990 - 01.1998
  • Customer Service
  • Administrative Duties
  • Managed files and records for clients and adhered to departmental procedures
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.

Administrative Service Officer

Australian Taxation Office
01.1988 - 01.1990
  • Clerical duties, Customer Service, Research, Records/documents management

Shop assistant Lay-by /Office assistant

COLES / KMART
01.1986 - 01.1988
  • Sales, Office duties, Cash handling
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Answered incoming phone calls and transferred to staff members or provided requested information.
  • Completed daily tasks accurately and on-time to support shop needs.
  • Greeted customers entering store and offered assistance with requirements.

Education

Associate of Science - Animal Husbandry

Thomson Education
Melbourne
2008

Certificate in Business Studies - Business Administration

Western Institute of Technology
Melbourne, VIC
11.1989

Student

Tottenham High School
Tottenham, VIC
1986

Student

Benowa State Primary School
Benowa, QLD
1982

Skills

  • Event management expertise
  • Database management
  • Clear and concise communication
  • Financial transaction processing
  • Payroll management
  • Proficient in Microsoft Office
  • Account Reconciliation
  • Experience in risk analysis
  • Effective time management
  • Service excellence
  • Stakeholder communication
  • Valid Driver's License
  • Customer engagement

Certification

Blue Card - Working with children

NDIS work Screening

First Aid

Event traffic Marshall

Timeline

Event Manager / Secretary

Canungra Show Society
01.2019 - Current

Field Officer

Australian Bureau of Statistics
01.2019 - 03.2019

Administration Support

Aussie Lifestyle Properties
01.2016 - 01.2017

Field Officer

Australian Bureau of Statistics
01.2016 - 03.2016

Management Assistant / Bookkeeper / Administration Payroll

Activate Life Rehabilitation
01.2015 - Current

Personal Assistant / Administration, Personal Assistant

Aitken's Saddlery
01.2008 - 01.2014

Support Worker

Gold Coast Family Support Group
01.2004 - 01.2005

Officer Assistant

Gold Coast City Council Insurance
01.2002 - 01.2004

Information Officer

Gold Coast City Council
01.2001 - 01.2003

Owner/ operator

Freshness 4 U
01.1998 - 01.2008

Customer Service Manager, Administrative Officer, Computer Support Officer

Centrelink
01.1990 - 01.1998

Administrative Service Officer

Australian Taxation Office
01.1988 - 01.1990

Shop assistant Lay-by /Office assistant

COLES / KMART
01.1986 - 01.1988

Associate of Science - Animal Husbandry

Thomson Education

Certificate in Business Studies - Business Administration

Western Institute of Technology

Student

Tottenham High School

Student

Benowa State Primary School

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SHARON Rafferty