Sharon Richardson
Childers,QLD
Summary
Dynamic medical receptionist with extensive experience in GP clinics, excelling in front desk operations and patient scheduling. Proven ability to enhance patient satisfaction through compassionate service and efficient record management. Skilled in medical billing and adept at fostering strong relationships with patients, ensuring a welcoming atmosphere and streamlined administrative processes.
Overview
10
10
years of professional experience
Work History
Medical Receptionist
Bargara Medical Centre
02.2025 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
Ballet Teacher
Bundaberg Dance Academy
01.2023 - Current
- Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
- Organized successful recitals showcasing students'' progress and talents, generating increased enrollment numbers in subsequent semesters.
- Established strong relationships with parents, communicating regularly about their child''s progress and ways to support their continued growth outside of class.
- Utilized different styles of teaching to accommodate students of all capabilities.
- Developed strong rapport with students by taking a genuine interest in their personal lives, providing emotional support when needed.
- Mentored aspiring ballet dancers, providing guidance in audition preparation and career development strategies.
Medical Receptionist
Divine Medical
02.2024 - 02.2025
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Florist
Bundaberg House of Flowers
09.2023 - 02.2025
- Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
- Prepared potted plants and bouquets based on customer requirements.
- Utilized floral design techniques to craft unique floral arrangements.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Maintained fresh inventory through proper rotation, storage, and display methods.
- Ensured store cleanliness and visual appeal by regularly maintaining displays, workspaces, and retail areas.
- Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
- Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.
- Demonstrated attention to detail when assembling bouquets or installations for various settings such as churches or event venues.
Medical Receptionist
Q1 Medical- Lucas
10.2020 - 12.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
Education
Trade Certificate - Floristry
Box Hill Institute of TAFE
Melbourne, VIC11-1997
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Office administration
- Patient registration
- Microsoft office
- Payment collection
- Reminder calls
- Records management
- Medical billing
- Electronic medical records
Timeline
Medical Receptionist
Bargara Medical Centre
02.2025 - Current
Medical Receptionist
Divine Medical
02.2024 - 02.2025
Florist
Bundaberg House of Flowers
09.2023 - 02.2025
Ballet Teacher
Bundaberg Dance Academy
01.2023 - Current
Medical Receptionist
Q1 Medical- Lucas
10.2020 - 12.2022
Trade Certificate - Floristry
Box Hill Institute of TAFE
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