Hi, I’m
Sharon Ritchie
Lea
Guyra,NSW
Summary
Dedicated candidate eager to leverage knowledge in social services and program development. Skilled in running social services initiatives and developing policies and procedures. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities. Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
years of professional experience
Work History
Department Of Community And Justice
Case Manager
07.2017 - Current
Job overview
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
- Streamlined service coordination efforts through diligent maintenance of client files and efficient use of case management software tools.
- Evaluated program effectiveness continually through data analysis and outcome measurement metrics.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Foundations Care
Case Manager
01.2014 - 06.2018
Job overview
- Streamlined service coordination efforts through diligent maintenance of client files and efficient use of case management software tools.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Evaluated program effectiveness continually through data analysis and outcome measurement metrics.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect as mandated by law.
- Collaborated with community members to develop and implement service initiatives.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Advocated for social and community service programs to increase awareness and funding.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
Tafe Nsw
Campus Operations Manager
07.2007 - 12.2014
Job overview
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Assisted in recruiting, hiring and training of team members.
- Collaborated with faculty and staff to identify areas for improvement in campus services, leading to a better overall experience for students.
- Implemented sustainable practices across campus operations, promoting environmental responsibility and reducing overall energy consumption.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Interacted well with customers to build connections and nurture relationships.
- Managed contracts with external service providers such as cleaning companies or security firms; negotiated favorable terms while maintaining high standards of service delivery.
- Developed a comprehensive safety plan to ensure the well-being of all campus visitors, resulting in reduced incidents and increased sense of security.
- Established strong relationships with vendors and service providers to secure high-quality goods at competitive prices, optimizing budget allocation.
- Developed training programs for staff members aimed at improving efficiency in managing day-to-day tasks as well as preparedness for emergency situations on campus.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Analyzed data related to campus usage patterns to make informed decisions about resource allocation and facility improvements.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Oversaw facility maintenance projects, ensuring timely completion and minimal disruption to daily activities on campus.
- Trained and guided team members to maintain high productivity and performance metrics.
- Improved campus operations by streamlining processes and implementing efficient systems.
- Enhanced student satisfaction with campus facilities by addressing concerns and making necessary improvements.
- Streamlined communication between departments by implementing effective tools and procedures that facilitated information sharing among stakeholders.
- Managed budget for campus operations, ensuring cost-effective use of resources and minimizing waste.
- Applied effective time management techniques to meet tight deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated leadership skills in managing projects from concept to completion.
Tafe Nsw
Accounting Team Leader
01.2000 - 07.2007
Job overview
- Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
- Improved data collection, financial analysis and financial modeling to optimize practices and retain customers.
- Collected and reported monthly expense variances and explanations.
- Conducted thorough financial analyses for various projects, aiding in informed decision-making at executive level.
- Developed comprehensive budgets, assisting in strategic decision-making for business growth.
- Enhanced financial reporting accuracy through meticulous account reconciliation and analysis.
- Tracked funds, prepared deposits and reconciled accounts.
- Maintained integrity of general ledger and chart of accounts.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Coordinated annual budgeting process, collaborating with department heads to develop realistic forecasts.
- Cooperated with senior leaders to create operating budgets and initiate financial planning.
- Provided journal entries and performed accounting on accrual basis.
- Handled day-to-day accounting processes to drive financial accuracy.
- Trained new employees on accounting principles and company procedures.
- Improved cash flow management by closely monitoring accounts receivable and payable.
- Maintained accurate general ledger entries, ensuring clean audits and reliable financial statements.
- Consistently met deadlines for monthly financial statement preparation and submission to management.
- Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
- Served as key liaison between accounting team and senior management, providing regular updates on financial performance.
- Partnered with auditors to track errors and add contributions to maintain accuracy.
- Collaborated with accounting manager to comply with governing bodies and limit regulatory risks.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Provided professional services and support in a dynamic work environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Identified issues, analyzed information and provided solutions to problems.
- Developed strong communication and organizational skills through working on group projects.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Self-motivated, with a strong sense of personal responsibility.
Education
TAFE NSWArmidale, NSW
Diploma from Business Management
04.2001
TAFE NSWArmidale, NSW
Diploma from Business Administration And Management
04.2001
TAFE NSWArmidale, NSW
Diploma from Community Services
04.2001
TAFE NSWArmidale, NSW
Diploma from WHS
04.2001
TAFE NSWArmidale, NSW
Certificate IV from Training And Assessment
04.2001
TAFE NSWArmidale, NSW
Diploma from Case Management
04.2001
University of New EnglandArmidale, NSW
Bachelor of Administrative Studies
04.2001
NMASMelbourne, VIC
Certified And Accredited Mediator from Conflict And Dispute Resolution
04.2001
Department Fair TradingArmidale, NSW
Licenced from Field Officer - Process Server
04.2001
Skills
Emotional awareness
undefinedTimeline
Case Manager
Department Of Community And Justice
07.2017 - Current
Case Manager
Foundations Care
01.2014 - 06.2018
Campus Operations Manager
Tafe Nsw
07.2007 - 12.2014
TAFE NSW
Diploma from Business Management
04.2001
TAFE NSW
Diploma from Business Administration And Management
04.2001
TAFE NSW
Diploma from Community Services
04.2001
TAFE NSW
Diploma from WHS
04.2001
TAFE NSW
Certificate IV from Training And Assessment
04.2001
TAFE NSW
Diploma from Case Management
04.2001
University of New England
Bachelor of Administrative Studies
04.2001
NMAS
Certified And Accredited Mediator from Conflict And Dispute Resolution
04.2001
Department Fair Trading
Licenced from Field Officer - Process Server
04.2001
Accounting Team Leader
Tafe Nsw
01.2000 - 07.2007
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