Sharon Saing

· Managing the complete order cycle for large mining customers, Distributors, and independent suppliers

· Accurately keying orders into the JDE system, updating Salesforce, and closing cases as they are being actioned

· Verify pricing and product availability, manage delivery points (if a customer has deliveries to various sites), track transport through services like Northline, Many Transport, and Toll Express

· Handle credit and stock return processing, offer product support by finding the correct SKU, and update pricing as it changes every three months

· Effective time management is crucial to meet cut-off times for various states

· Run a weekly account receivable report for payment

· Create Centurion Transport connote to organize bookings for BHP orders, ensuring they are collected promptly

· Co-ordinate to transfer stock/replenishment from various locations

· Work with the scheduling team to manage weekly bulk orders, delivery timelines, quantity changes, and other related issues

· Raise post-ship invoices and updating delivery bulk reports

· Maintaining detailed records of bulk and blanket orders, especially sites with changing needs on a monthly, weekly, quarterly, or yearly basis

· Action queries such as ETA orders and POD requests

· Oversee BOTs orders and ensure EDI processes run smoothly

· My main responsibility is processing customers' orders into ASW systems, price override if required by Rep, other duties include but not limited to:

· Key orders with 99.8% accuracy with some knowledge of products

· Liaise with warehouses to follow up with orders and delivery

· Knowledge on product specification, raw materials, colors, and matching decor

· Daily delivery reports for Commercial customers

· Adhoc administration, such as preparing to transfer stock from one depot to another, liaise with the finance team to withdraw logistics fees on replacement items

· Resolve customer issues/concerns regarding purchase orders

· Respond to customer queries regarding pricing and delivery

· Maintain excellent rapport with stakeholders and key account customers

· Work in fast paced environment and multitasking between phone orders and email processing

· Being punctual and working a wide variety of hours

· Assisting co-workers to minimize workload and meet deadline

· Provide superior customer service and problem resolution in a high call volume environment

· Review incorrect orders, damaged product and authorize of returned goods and apply credits

· Create proforma invoice for payment prior to pick up

· Resolve damaged and missing contents

· Manage complaints when customers not receiving mails, delayed delivery or delivery to an incorrect address

· Arrange parcel transfer between Post Offices for collection

· Process Express Post refund and compensation when guaranteed delivery is not met

· Rectify issue when parcels are in transit for more than two weeks – by working with the team at the distribution center and dealing with network to determine issue and provide resolution

· Investigate lost parcel due to incorrect address or delivery details are incorrect and sent to the dead mail center

· Locating receipts and tracking reference when the customer lost their receipt

· Write off underpaid postage

· Arrange payment for bulk mail delivery such as brochures and unaddressed letters

· Set up yearly PO Boxes for rent

· Organize online orders for the customer and process credit card payment

· Tracking International parcels leaving and coming to Australia

· Organize delivery on sold vehicle and invoices raised for payment

· Database maintenance - upload invoices and disposals of assets records into procurement SharePoint

· Run weekly debtors’ reports

· Generate weekly trades report to ensure fleets are being disposed of and delivered

· Clearing remittances and allocating payments

· Liaise with Workshop and Equipment team on repairs and mechanical issue

· Work with Pickles/Manheim Auction houses to arrange asset auctioning

· Provide administrative support to the Fleet Team

· Weekly maintenance of Asset Registers and Asset classes

· Perform weekly and month end Fixed assets reconciliations for Senior Management

· Performing hygiene activities for the management of portfolios across Government and Enterprise customer segments

· Directing the credit management team offshore consultants with a view to minimizing bad debt and maximizing cashflow

· Providing offshore consultants with support and consultancy to manage complex billing and credit requests

· Training the core Billing and Credit system and apply knowledge on processes and policies

· A point of contact for escalated requests and queries

· Running weekly quality and improvement sessions

· Raise provisions for bad debt

· Provide Credit Operational related reporting as required

· Report improvement to compliance, policies and procedures

In this position, my primary responsibility was to tackle and resolve complex billing issues related to our voice, mobile data, and IP networks products. This involved ensuring that all debts and any outstanding invoices were cleared, whether through effective payment negotiations or by addressing disputes arising from contractual errors.

My focus was on providing solutions for Business, Enterprise, and Government accounts, ensuring that each case was handled with the utmost care and professionalism. By meticulously working through these billing challenges, I maintained and enhanced our clients' trust and satisfaction with our services.