Summary
Overview
Work History
Education
Skills
References
Additional Information
Timeline
Generic

Alice Zang

33 Windarra Place, Castle Hill,NSW

Summary

  • Highly qualified and results driven professional, demonstrating solid interpersonal, combination, and problem solving skills.
  • Adept at providing exemplary customer service, mentoring other employees, and achieving all company goals and objectives.
  • Energetic and goal orientated with an impressive performance record and well-rounded background in optimising internal performance.

Currently seeking a position which will utilise all skills, abilities, and areas of expertise which include:

  • Customer service
  • Data entry/accuracy
  • Administrative support
  • Information verification
  • Strategic negotiation
  • On the spot creativity
  • Team management
  • Relationship building
  • Record/ file maintenance
  • Positive attitude
  • Strategic thinking
  • Client/ vendor relations
  • Problem solving
  • Time management
  • Product knowledge
  • Social media marketing/management
  • Fully qualified eyelash technician
  • hold Responsible Service of Alcohol (RSA) certificate

Overview

12
12
years of professional experience

Work History

Owner and Manager

Girl Next Door Boutique Hire
10.2019 - Current
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Owner and Manager

Lashes and Beauty by Alice Belle
02.2019 - Current
  • Founder and manager of beauty therapy business, which provides exceptional service to clients.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Consulted with customers to assess needs and propose optimal solutions.

Warehouse Machine Operator

Treasury Wine Estates
03.2022 - 01.2023
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Organized and detail-oriented with a strong work ethic.
  • Worked well in a team setting, providing support and implementing OH&S requirements.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Store Manager (Metro Stores and Online Warehouse)

Spendless Shoes
01.2017 - 03.2022
  • Motivating employees to meet and exceed all targeted business objectives while creating a safe and inviting shopping experience for customers.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
  • Managed and motivated employees to be productive and engaged in work.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.
  • NOTE: Assistant Manager of Spendless Shoes Edwardstown and Noarlunga stores before moving to the online warehouse

Customer Service Coordinator Sales and Service

National Salon Supplies
04.2017 - 11.2017
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Enhanced customer satisfaction by addressing requests and resolving any complaints in a timely manner.
  • Responded to customer calls and emails to answer questions about products and services.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.

Senior Sales Assistant

EB Games
09.2016 - 04.2017
  • Established rapport with customers using active listening and interpersonal skills.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Accepted and processed cash, check and card payments.
  • Encouraged up-sell of electronic equipment and associated game programmes to customers with consistent positive outcomes.

Waitress/Kitchen Hand

Wirrabara Hotel
09.2014 - 09.2016
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Collaborated with team members to ensure all food handling and cleaning protocols were strictly followed and actioned.

Waitress

Blueys Blundstone BNB
05.2012 - 09.2014
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Maintained a clean and organized facility, contributing to a pleasant atmosphere for guests.

Education

Mitcham Girls High School
Adelaide, SA

Skills

Microsoft Suite of programs : including Word, Excel, Power Point

  • Outlook
  • CMS
  • POS
  • CPG
  • TILLIT
  • Customer Relations
  • Business Administration
  • Retail Operations Management
  • Money Handling
  • Retail Operations

References

  • Aaron Fleming, Warhouse Superviser Spendless Shoes, 0415900766
  • Mackenzie Evens, Previous Manager at Spendless Shoes, 0419365555
  • Dannielle Munn, Previous Manager at National Salon Supplies, 0402062617
  • Lynne Cirocco, Previous Manager at Wirrabara Hotel, 0400270935

Additional Information

  • Strong focus on interacting with customers to educate them on company product and services.
  • Attentive to customer inquiries and to resolving all problems quickly while ensuring the delivery of excellent customer service.
  • Nurture relationships with clients, managers, coworkers, and other business professionals to achieve company goals.
  • Training and coaching new employees to improve their performance and productivity levels.
  • Adept in the management of stock including the receiving and recording incoming items, the addressing and shipping of merchandise and arranging for the transportation of various items and products.
  • Consistently demonstrated that I am highly motivated, a quick learner, and a committed team player/ leader with a strong work ethic.

Timeline

Warehouse Machine Operator

Treasury Wine Estates
03.2022 - 01.2023

Owner and Manager

Girl Next Door Boutique Hire
10.2019 - Current

Owner and Manager

Lashes and Beauty by Alice Belle
02.2019 - Current

Customer Service Coordinator Sales and Service

National Salon Supplies
04.2017 - 11.2017

Store Manager (Metro Stores and Online Warehouse)

Spendless Shoes
01.2017 - 03.2022

Senior Sales Assistant

EB Games
09.2016 - 04.2017

Waitress/Kitchen Hand

Wirrabara Hotel
09.2014 - 09.2016

Waitress

Blueys Blundstone BNB
05.2012 - 09.2014

Mitcham Girls High School

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