Sharon Singh
Sydney,NSW
Summary
Cargo and aviation professional with over 4 years of experience in cargo operations, network operations, customer service management, and ground handling within major airline and airport environments. Strong exposure to cargo service delivery, vendor and GHA coordination, audits, safety and compliance, and service performance monitoring. Proven ability to work independently, support regional and port-level operations, and contribute to continuous improvement, aligned with airline cargo service strategies.
Overview
8
8
years of professional experience
Work History
Cargo Sales & Services Officer
Cathay Pacific Cargo
Sydney, NSW
06.2025 - Current
- Execute port-level service delivery activities in line with Cathay's cargo business plan and service strategy.
- Support capacity management and space optimisation to maximise flight revenue and uplift performance.
- Handle customer inquiries, offline bookings, and e-booking requests, providing timely, customer-centric solutions.
- Coordinate closely with Cargo Sales, Cargo Operations, and Ground Handling Agents to ensure efficient handling and service delivery.
- Monitor shipment progress and proactively update customers on status, delays, and recovery solutions.
- Review post-flight documentation, and prepare post-flight and operational reports in line with internal requirements.
- Prepare flight documentation for the crew, customs, and regulatory authorities.
- Support oversight of GHA and supplier performance, escalating service issues, and contributing to corrective actions.
- Participate in emergency, accident, and disruption management activities when required.
Client Account Manager/Customer Service Manager
Dnata Catering
Sydney, NSW
10.2024 - 05.2025
- Managed a portfolio of internal and external airline customers, acting as a key point of contact to ensure that service delivery met contractual and operational requirements.
- Worked closely with the National Logistics Manager to monitor and improve third-party logistics (3PL) performance.
- Supported and participated in audits, quality checks, and compliance reviews in line with aviation, safety, and security standards.
- Analyzed service performance, identified root causes of service failures, and implemented corrective actions to improve service outcomes.
- Established and maintained service standards, contributing to productivity, quality, and cost management initiatives.
- Provided operational advice to customers, including logistics, and regulatory considerations.
Network Operations Controller
Rex Airlines
Sydney, NSW
12.2023 - 08.2024
- Oversaw day to day network operations, monitoring on-time performance, and managing delays and disruptions.
- Coordinated aircraft turnarounds, including bay allocation, fueling, catering, and engineering requirements.
- Managed Air Traffic Flow Management (ATFM) and Ground Delay Programs to minimize operational impact.
- Liaised with engineering, airport operations, and ground handlers to ensure aircraft availability and compliance.
- Supported disruption and recovery planning, including ferry and recovery flights.
- Prepared operational reports and provided performance updates to key stakeholders.
Senior Cargo Agent
Emirates Airlines
Auckland, NZ
06.2022 - 10.2023
- Managed end to end cargo operations for passenger and freighter flights, including acceptance, build-up, loading, and post-flight processes.
- Acted as a liaison between Emirates, GHAs, and customers to ensure service standards and compliance requirements were met.
- Conducted dangerous goods acceptance and checks in accordance with IATA and airline procedures.
- Oversaw special loads, including live animals, oversized, and heavy cargo.
- Coordinated closely with the Network Control Centre, Special Loads, and Capacity Control teams.
- Supported service recovery during disruptions, and monitored payload and space utilisation to maximise revenue.
Ramp Agent
Menzies Aviation
Auckland, NZ
03.2021 - 05.2022
- Performed aircraft loading and unloading in accordance with load instructions and safety procedures.
- Operated GSE, including loaders, tugs, and conveyor belts.
- Ensured compliance with safety, security, and operational standards during ramp activities.
- Communicated effectively with the flight crew and ground teams to support on-time departures.
Assistant Hand /Office Administrator
KSG Food Packers
Auckland, NZ
02.2019 - 04.2021
Corrections Officer
New Zealand Department of Corrections
Auckland, NZ
01.2018 - 03.2019
Education
First Aid
Australia Wide First Aid
Sydney, NSW02-2024
Dangerous Goods Certificate
AMDG Training
Sydney02-2024
Emirates B777 Familiarization Freighter Operations
Emirates Aviation Collage
Dubai UAE05-2023
Emirate Aviation College
Dangerous Goods Acceptance
Dubai UAE04-2023
Aircraft Cargo, Ramp Handling
Emirates Aviation Collage
Dubai UAE10-2022
Skills
- Cargo operations and service delivery
- Ground handling agent (GHA) and vendor coordination
- KPI and service performance monitoring
- Safety, security, and regulatory compliance
- Dangerous goods acceptance (IATA)
- Special loads and oversized cargo handling
- Audit support and SOP compliance
- Stakeholder and customer management
- Operational reporting and documentation
- Ability to work independently and under pressure
Timeline
Cargo Sales & Services Officer
Cathay Pacific Cargo
06.2025 - Current
Client Account Manager/Customer Service Manager
Dnata Catering
10.2024 - 05.2025
Network Operations Controller
Rex Airlines
12.2023 - 08.2024
Senior Cargo Agent
Emirates Airlines
06.2022 - 10.2023
Ramp Agent
Menzies Aviation
03.2021 - 05.2022
Assistant Hand /Office Administrator
KSG Food Packers
02.2019 - 04.2021
Corrections Officer
New Zealand Department of Corrections
01.2018 - 03.2019
First Aid
Australia Wide First Aid
Dangerous Goods Certificate
AMDG Training
Emirates B777 Familiarization Freighter Operations
Emirates Aviation Collage
Emirate Aviation College
Dangerous Goods Acceptance
Aircraft Cargo, Ramp Handling
Emirates Aviation Collage